based on 39987 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Andrew was excellent, explaining the process and answering our questions. Our carpet looks like new...
ONE MORE THING.....you should change your newspaper ad to include the square feet that you will clean for $99. Ad is very misleading....I only had 1 room cleaned but it was more than your allowed square footage. This was explained to me when I set my appt.
great service guy.
great stain removal.
easy process!
The quality of the cleaning services provided by Zerorez are the best I have ever experienced. My 12 year old off white carpet is like new again after being cleaned and stays clean for a long time. This was my 2nd time to use Zerorez and would never consider using any other company or products for my carpet and upohlstery cleaning needs. Customer service is amazing and quick to respond to any challenge presented. A+++
Your company has the integrity that everyone looks for when choosing a company to work with. You are very refreshing to do business with !!
I was very impressed with the entire process. It was very easy to make the appointment, the response was timely and efficient. The gentleman, I believe his name was Jason but I'm not sure now was awesome! He was professional, very informative and knowledgeable as well as very friendly and courteous. He was very thorough and did a fantastic job. My carpets look just like they did when we first moved in! I would highly recommend your company in every aspect! Thank you so much, you have a customer for life!!
At our recent cleaning we weren't aware that the closet to the master bedroom was going to charged as a separate room. Very disappointed in this policy.
Very efficient process. Cleans well.
cleanliness and no soap
Quick and clean!
No chemicals, right on time and friendly!!
Carpets are clean. Service call was on time. Service person was helpful. -- Spots on the carpet are ALL GONE! YEA!
didn't remove all stains but did reduce them.
I like the way our carpets look and feel with your products, it does not take all day to dry, and they seem to stay stain free longer. Your service Tec Jan has been very very helpful and is very knowledgeable, I appreciate that Zerorez is flexible in its scheduling and makes it easy for me to request who I want to come back to my home to clean our carpets.
Amazing service
The cleaning tech was very friendly and knowledgable.
Quick, professional, great job
The stains were removed. The technician was straightforward with billing quesitons.
Carpet is very clean! Great job...
The technician that came said before e started cleaning that his black light had broken and couldn't look for pet stains (the house we bought had pets living there before). He went ahead and cleaned the carpets and in one bedroom the smell was so bad after he was done he said there must have been a lot of stains that we couldn't see but maybe could have with a black light. We paid $340 to have all the carpets cleaned and are now ripping them out and getting new ones because the smell was so bad. I know it is not his fault, he didn't know before. I just wish he could have seen them so we might have not spent the money in that room to have them cleaned.
One technician, respectful of owner's home, no left behind shampoos in carpet, fresher smell, more even finished carpet appearance.
Quick service - no chemicals
Quick, effective cleaning---
I absolutely loved how the carpet turned out. Believe it or not it looks new!! And the carpet is OLD!! I have already started to recommend Zerorez to friends. Zerorez will be the only carpet cleaning service I will use from now on. Thanks for the excellant work.
Clean carpets!
The representive was excellent. However, the drying time wasn't any shorter than other carpet cleaners I've used
Simply Great
Person was professional and well mannered. The process left lots of white streaks everywhere. I did not walk on it for 7 hours and it was still damp in spots. Unfortunately the traffic patterns did not clean well. I don't know if they were treated for extra dirt or not. Perhaps more time could have been spent to assure it was really clean.
CLEAN, FREE OF HARSH CHEMICAL, NO RESIDUE
DRIES FAST IN < ONE DAY
After 1 hour with the Zerorez technician my carpet looks as good as the day it was installed! There is no 'fragrance' which is phenomenal for all of the allergic creatures in this household. Brett, the technician, was efficient, informative and very polite. Zerorez is every bit as good as they advertise.
The carpet looked great after the cleaning was complete, but what I appreciated most was the availability within days of my call and the flexibility to do the work when I wasn't able to be on site.