based on 39590 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Same carpet came cleaner than using Stan Steemer. The kick part of the steps got real clean for the first time.
I only had the estimate so far but was impressed with Anthony's professionalism and honesty!
The technician was very nice. I complained that the last time they left stripes on the stairs and he made sure he didn't leave any. He did a very
Good job. My carpets look very nice. Thank you
HOW CLEAN THE CARPETS GET.
Give a credible explanation about how your cleaning process works. "By ionization" is not enough. You do use a chemical so tell us what it is and how the ionizing process works. Your customers are not dummmies and don't need to be patronized.
Traffic areas are still dirty and areas where carpet meets tile are dirty. First time you cleaned was absolutely great.
Brett is excellent! Service was great.
Your technician was timely, and efficient. Carpet looked great after your service.
Thank You
The fact that only water is utilized, leaving no residue. That you execute the service time in a way that is extremely convenient, specially calling 30 minutes prior to service. Jason that executed the service was extremely professional and outstanding to work with
Anthony was very knowledgable about your products and cleaning methods. I will use your company again for my cleaning needs.
Zerorez is reliable and very professional. My really looks brand new.
It is clean and quick!
On time, quick service. Technician was helpful and friendly, carpets look the best they ever have!
Professionalism and the fact you're working with a water process.
So far I am pleased.
Quick, dried fast, friendly, knowledgeable technician.
Service was great and delivered what was advertised. My carpets look beautiful and my couch and love seat looks brand new! Thank you Thank you Thank you... I have already been recommending your company to all my clients... Gayle Prince
Punctuality and friendliness.
professional operator and cleaning result
Jason was prompt, courteous and cleaned the carpeting to where it looks so much better!
Machine left lines on the carpet that don't come out. Price was good and Jan was very nice.
The carpets did not clean up . It was a new house to us so I don't know if the carpets were just that bad or zerorez just too weak. I will use zerorez once more in the future when I feel my new carpets need cleaning. Thank you
I have used a lot of companies in the past. By far, zeroez is the best!
First, I would like to say how pleased I was with the services performed by Roy. He was very personable and professional in his work. He explained that I would save a considerable amount of money if I had some work done during the visit rather than return for some other work I had planned to have done in the future if satisfied with the original rug cleaning request. I decided to have the remaining work done and am very satisfied with the results. I have already recommended your company to one of my children.
I will definiately be using your company's work in the future.
Unable to answer as my daughter selected your service which she had used in the past. She was very impressed with your service. She has moved out of state.
Cleaned the carpets very well.
I thought Ellis was very friendly, nice and professional. I liked the hot water treatment to my carpets
One particular room, the master bedroom, didn't seem to be done very well.
There was a promise to come back the next day with a window when we would be called between 1 and 6. No one every called. Two people were on alert to receive Zerorez and no one from Zerorez ever called. Meanwhile my bedroom is still torn apart and my husband is fit to be tied. So, yes conversation on the phone was very good and polite....delivery not so much.
Name removed
The carpet was bad before you cleaned it i have 3 kids but not even one of the stains were removed the guy that normally cleans it for half the price does.a way better job.
The process doesn't use chemicals or soaps and stays clean for a long time.