based on 39987 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The first time we used your service the job was incomplete. I had to spot-clean several areas. After informing you of the problems, you sent us a $25 discount coupon for future service. We just had four rooms cleaned on June 6th, but the service person did not take the coupon or reduce the bill. He quoted us the same amt. as your phone quote. Unless this is put right, do not expect us to use you again or recommend your service to anyone. (A $25 refund check would make this right.)
This was our second time to use Zerorez. After using steam cleaning for several years, always happy with the initial result but soon having a build-up of residue and the carpet quickly getting dirty, we were so happy to try Zerorez and not have the build-up and residue on our carpet!. Very pleased with the lasting result!
The technician showed up on time and was very friendly and professional.
Carpets and furniture looked great. Friendly, knowledgeable and professional technician. It was a great experience overall.
I like the quality of cleaning that Zerorez provides. My carpets' lives has been extended because of Zerorez. Thanks. Also, Jason is a wonderful service provider. He shows up on time, does excellent work, if personable, and even helped me find my cat one time.
Wasn't as happy about cleaning in some traffic areas.
It was quick and efficient, Anthony did a great job.
I was surprised that you did not get up a little spot of washable marker that was on the carpet. When I noticed you didn't get it off I took a washrag with water and was able to blot it right up.
Carpets are clean, dry fast and smell and feel fresh. Technicians have always been efficient and well versed in your products.
First name removed't bump up the price you advertise. (i.e. truck running fee while cleaning the carpet). They tell you that fee on the phone (after you hear the radio ad + 10 times) when you make the reservation, which puts the whole relationship into a state of apprehension before the serviceman ever arrives. He did a good job & up sold me another $150. I felt you were too expensive for the stairs (I still reluctantly bought) but the serviceman was up front with me on prices & I bought anyways. Again he did a good job & was most professional. I would highly recommend him.
I like the no chemical approach. Results were great, technician was hard working, professional, had answers for all my questions, knew his business and seemed to care about what he was doing. Excellent. See you next time.
Good service, great results, on time, worker polite and thorough .
I like that my carpet looks new again. Your company has been the only one that took away the "gray dingy look" to my light beige carpet. I have tried other companies in the past, but the carpet still looked dirty. I just wish it could stay as nice as it looks now forever!!
Great people, great product. Very professional
Friendly and courteous technician who explained what he was going to do and what to expect. We were very satisfied with the job. Would definitely recommend Zerorez to friends.
Jason the carpet cleaner showed up early which was good extremely professional and easy to talk to. He is a valuable asset to zerorez.
the fact that there is ZEROREZ. =)
IT GOT THE STAINS OUT THAT THE DOG LEFT BEHIND. lol I NEVER THOUGHT IT WOULD GET CLEAN AGAIN, BUT I WAS WRONG. IT WORKS!!! THANK YOU. DAN
That our carpets looked amazing after they were cleaned and still look great a few weeks later.
Ellis did a good job explaining the benefit of your particular service. I would recommend you anytime!
Thanks- First name removed
Your system really gets the carpet clean. Your servicemen are excellent. The Man that cleaned our carpets did a wonderful job for us.
No residue; prompt, courteous, efficient and thorough techs.
The carpet just wasn't clean enough.
Professional cutomer service and quality work.
The carpet was not as clean and spot free as in the past
the person was on time done a great job very efficent and knowedgeable about the carpet cleaning
Just because Roy was send out to redo the job !
Carpet came out very clean and dried quickly
my carpet looks and feels clean once the work is done and it last longer clean than any other products. the technician was knowledgeable and professional.
everything the only part I do not like ...butthat is ok I guess is the charge you do for travel time