based on 39590 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Initial cleaning service of the bedroom was done (along with 2 pet treatments). The oder still existed (actually worse after treatment). The technician (nice guy) came back out a week later and treated the carpet again. The oder still exists. The carpet was not "soiled", but did have pre-existing pet urin in the carpet and pad. Had hoped one and event the second treatment would have resolved the problem, but it did not. I apprecaite the return visit and attempt to fix the problem. I will look to other methods for resolving the oder issue. Thanks.
The deepest wine stain was removed. Unfortunately, probably due to concentrating on this, the service tech missed a stain located a few inches away. My husband particularly does not like the lines left in the carpet. Otherwise, it was a fantastic job. Thank you for asking. Name removed Phone number removed)
Could still see spots where cleaning had been done. However, overall carpet looks much better than prior to the cleaning.
I just had it done, but it ppears to be a step above other products and services.
Jason your technician was pleasant courteous and efficient. He did a wonderful job on both my rugs and tiles and I am more than pleased with the results. Will certainly recommend your company to others
We had your guys Jason And Andre out to clean our carpets in Las Vegas. They were very nice, and tried to make us happy...but were unable to remove some minimal traffic area stains from our otherwise plush and nice carpet. We hear the advertisements on local radio stations every 30 seconds claiming "your carpts will be like new". Truthfully, they looked worse than before we had you over. For additional money, they would have done a more intensive treatment. The $99.00 only covers a basic cleaning. Well...the ad is very contradictory, and not accurate. The carpet in one room was buckling the next day, and it took over 12 hours to dry. We ended up ripping out the carpet, and getting new carpet in 2 of the 3 rooms. Once again, Jason and Andre were terrific, but the quality of service you provided left something to be desired. Called the GM, never received a return call. I would like a refund on 2/3 of what we paid, seeing that we had no use for the carpet after your "cleaning". Thank you. Feel free to contact me at Phone number removed.
Pricing, plus I was supposed to get a $100 jewelery gift certificate and nothing was mentioned.
The service was outstanding and Brett explained everything. The products used are safe, smell good and don't leave our carpets "crunchy".
It's "green". I was impressed with the knowledge of Jan, his professionalism and appearance. I was surprised that my husband commented last night that of any carpet cleaning jobs we have had done this seemed to be the best. We do wish the price was more affordable so we could have had more of the house cleaned.
We are renting our home. I have always thought we had gray stone tile.... it wasn't. Once cleaned by Zerorez.... it was TAN!!!!! gross! Incredible different, we still can't get over it. I have even sent pictures to our landlord showing him how nasty the floor was.
The quickness and efficiency. And we like the natural products.
FAST, CLEAN AND CHEMICAL FREE
It has no stiff feel to the carpets!!!!!!!!!!!!!! The employee's were the most friendly and professional!!!!!!!!!!!!!!!!
The young man who was informative and exacting with his work and who politely answered my questions and also how nice my carpets were after his cleaning them. I am so happy I used your service and at the suggestion (after my question)he indicated I should have my carpets cleaned every six months. Now if someone will just call me when the six month date is upon me - my memory is not to good - I'll happily invite Zerorez back for another go! Louise Fortier
Always recommend to friends and associates
It got the job done.
The technicians who came out (Jason and Ellis) were knowledgeable and worked well together as a team. Although I paid more than I had originally anticpated, they did a good job getting the traffic pattern out and restored my carpet to its (almost) original luster.
The service technician was great. Very professional and nice. I wanted my living room cleaned (aprox. 330 sq. ft) and my stairs done. I was told that the stairs would cost an additional $5 per step. I have 13 steps. I feel that due to the fact that your special offer was for three rooms at 200 sq. ft ea for a total of 600 sq. ft, I think ZeroRez could have offered to complete the stairs as part of the promotional price. Also, less than two hours after the work was completed for $129.00, I heard a radio adverstisement with a lower promotional price for the same square footage (the Dave Ramsey promotion) for only $99. It should have been offered to me as well. I would recommend ZeroRez based on the quality of the work and the service tech, but will warn all that I talk to that you are not consistent with your promotional pricing.
the results and the simplicity of the process
Fast and friendly.
It looks great and best of all it dries very quickly.
The carpets are amazingly clean...and it didn't take long at all! The technician was friendly, knowledgeable, and efficient.
They don't stink and they were able to get up most of the spots on my carpet
I am still waiting to see how the product holds up. The carpets look very good now and I am very satisfied.
You should feel very fortunate to have an employee like Ellis. He was very personable and did a great job. Also spoke very highly of the company.
Just got to use dining room set and found rust spots under all the chairs. They as well as other furniture should have had plastic protectors under legs to prevent stains on the carpet. Please let me know what you can do to rectify this. Home phone Phone number removed
Quality and service are great.Price not cheap but reasonable.
I was supposed to receive a 99.00 jewerly coupon.....which I did not receive
I heard about this on the morning show on TV and that is why I called....Did he just
neglect to give me one?
Quality service and results
The service associate was very courteous and professional. The carpets came out looking almost new again. We will definitely use Zerorez again.
The technician was polite and the service was quick.
The carpets looked great and had a fresh scent.