based on 39594 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I like the product it got out most my stains the carpets smell great and they came on time
Number one, your tech was on time...he also performed the service's required in a timely manneer.
Good prices, nice staff, and very clean carpets
Service was impeccable, no pressure but a good, quick explanation of what we might want to add to our original order.
and a "first time ever" explanation of what fibers do with dirt and how important it is to protect them if they are light in color. The white ones were my biggest worry and they came out the BEST!!
You sent Roy back when I Let you know several spots had returned after 8 days and free of charge. I've used you for years and this was the 1st time that had happened. Thank you. First name removed
Pleasant technician! Quick drying and uberclean white carpet! Best results in twelve years that we have had the white carpet throughout our home. Orange peale fraugence nice!
Didn't explain lack of furniture moving as part of their service. Carpet doesn't seem any better even though its probably at least a little cleaner than before - only half the carpet since no furniture was moved.
Very prompt service to the home about an area rug I needed cleaned . . . Tori and Brett both very helpful and informative.
The S/W carpet looks great! Sorry for delay, am out of town in St. Louis and not checking e-mails regularly.
Will no doubt call for in-home carpet cleaning. Thank you.
Rugs seem to stay cleaner longer despite the traffic of 2 dogs & family.
The clean freshness of the finished product [my carpet].
My dogs now lounge on the carpet. With other cleaning companies they would not.
Technician arrives on time, after calling first. If a spot shows up after the carpet dries, he will come back out to work on it some more, no addl charge.
Full of professionalism and cutesy.
Although it has been only 24 hours since utilizing your service I was very pleased with the professionalism and genuine eagerness to please as evidenced by your employee, Brandon. He is a valuable asset for your company. I am confident that the result of your treatment to my carpets will prove excellent but only time will tell that! I have used other carpet cleaning services in the past and was sorely disappointed when spots returned in a relatively short time. Brandon assured me that would not be the case woth Zerorez.
The cleaning was done well and I'm very satisfied with how the carpets look. The service tech could have a little more accommodating. He did his job, but didn't really offer to do anything beyond his basic job. Specifically, I forgot to mention the closet in the bedroom, and he did not clean it or ask me if there was a closet. That should have been included, as it was last time. Also, there were two carpet mats, matching the carpet, by two chairs in another room. He did not clean them until I asked him. Again, he could have done a little extra. Other than that, it was good and would have been rated a 10, if the above had been done.
The technician's Andrew and Danny were great. They were very helpful,informative and personable. I think the only downside is that they were completed around 4:15pm and all of the area's but one took over 16 hours to dry. He said it should be more like 4-6 hours which the one room was but none of the others were. The room that dried the fastest was also the last room that was completed...
No smell, seems to have gotten all the dirt and soap residue that was left in our carpet for previous carpet cleaning. It's so nice to walk around in "white" stocking feet or bare foot and still feel that the socks and feet are clean. Before they would get black within minutes of walking on the carpet.
The gentleman were ON TIME and were very respectful of our home!
My carpets and sofas look like new!
Very prompt and concern for home owners needs.
love it, love it. I also love my tech., Anthony!
I had a big job done. There were problems with two surfaces being cleaned inadequately. Two rugs cleaned turned out well. The two hard surfaces, wood and porcelain had to be re-worked at another appointment. Your team was very good at correcting the issues. They stood by their promise to fix the problem. Wood and porcelain surfaces now look very good.
Good job and dried quickly.
Job well done, friendly rep.
You are prompt, courteous, and the cleaning leaves a fresh scent, plus the carpet looks like new after it is cleaned. It also stays clean a long time and I would recommend zerorez to anyone that asks about carpet cleaning.
Prompt and thorough
just a nice clean carpet cleaning with no chemicals or smell.
The young men were very knowledgeable and friendly .
The first guy who did my carpet only spent a total of 30 minutes from beginning to end. Not enough time to clean my carpets very effectively. So I called and I was taken care of and my phone calls were returned etc. That same night they called and said someone else would come within a half hour. Andrew and tJared came and were so nice and did a great job on my carpet!! I give their service a 10!! I will recommend their service to my friends.
the salesman Anthony was more interested in selling carpet cleaning than doing carpet cleaning !!!! no way can a 4,000 sq. ft. house be done well in 45 minutes !! I would love to comment directly to the owner and only the owner for a full feedback !!!!!!
Excellent customer service from your Tech Danny.
The carpets look fabulous!
My husband and I have used Zerorez exclusively for our carpets for many years in Salt Lake City and were delighted when we moved to Las Vegas and saw that you are also available here. We like knowing that our carpets are being cleaned in a way that does not leave lingering soap and chemical residue in our carpets.
I was so impressed with your technician, Jerod Phipps. He was prompt, polite and extremely accommodating. I will make a special request that he be the technician sent to my home for future carpeting cleaning needs!