based on 39594 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My first service was excellent, but this time we have noticed some discolorations in the carpet. We opted for the Teflon this time around, which we didn't have the first time. Maybe that's the difference.
It was completely professional and the tech did a wonderful job
Environment safe.
The gentleman that provided the service was great!! 10!!
Quick, courteous service and no chemical odor.
Roy was awesome. So knowledgable. Love how clean it is! Thank you so much!
You did a wonderful job in getting my carpets clean and at a reasonable price. You were on time and the young man that came was very polite and did not try to sell me everything under the sun and I appreciate that. I already recommended you to 3 of my friends.
First name removed
The services and the gentleman was very professional.
Fast service, good results.
We (my wife and I) have used Zerorez twice now... we purchased an older (1990) home here in Boulder City, last year. it was a Model Home, with the original white carpet. I realize some of the stains are set for life and will never come out, but until such time as we can save enough money to replace all the carpet, we have to make it last. having said that...
Both my wife and I thought the first gentleman that came out, was much better at cleaning the carpet. He pre-treated all the stains, even the ones we knew were set for life, then he took the time to at least try to work all stains out, the second didn't, he sprayed the entire carpet and went right to work... he was in and out in half the time the first gentleman. Several fresh dog stains remained that I firmly believe the first guy would have gotten out.
Would I have you back? Yes, but was I as pleased with the second visit? No, not as much as the first.
Name removed
Boulder City, NV
Phone number removed
The carpets have never ever looked as clean.. But...can Tory please call mee. Thanks
The customer service was fantastic. From the woman that took my appointment over the phone to reminder email and phone call to the technician that performed the service. I felt that you cared about my appointment and wanted me to have a positive experience.
You absolutely delivered what you promised and did it professionally. Care was taking with my belongings. The carpet and upholstery were clean.
Thank you so much and keep up the wonderful job!
Your product is great and Brandon's service is simple wonderful. I only want Bandon to do the work for me.
No residue. Brandon is very polite and professional. He does a great job too.
on time, do the job right the first time, it looks like new when you are finished
The chemicals that were used did not leave an after odor. The technican was knowledgable, efficient and professional.
Many people are too cheap, so I won't recommend your service to them. They can call the signs on the phone poles.
1) DEBRIS LEFT BEHIND: Excessive debris from carpet cleaning job (dirt, animal hair, dust) was left by service technician laying in piles in the parking lot outside our condo. It should have been swept off and taken to the dumpster prior to him leaving;
2) RUG SMELLS NOW: The rug did not smell before, except for a slight odor and only in one section of one room where we suspected the dog threw up, otherwise there was no pet urine/vomit smells anywhere in the condo. Now, the entire rug has a a faint, unpleasant, oder, despite the fact that we've kept the unit well ventilated nearly24/7 since the cleaning.
3) TIP OPTION: I wanted to leave a TIP using the same credit same card transaction I did to pay for the carpet cleaning, but by the time the slip came to me to sign, it had already been closed out and I was unable to tip, as I had no 'paper money.
Narrow the arrival window
They worked. Professional.
Efficient, on time service. friendly and knowlegable technician.
quality cleaning no chemicals
Smoke odor is still in the carpet/home.
Anthony, the Technician, is knowledgable, thorough in explaining the process and what to expect and has a relaxed and kind demeanor/personality. The overall result of the work was truly commendable. I have been telling my wife repeatedly how amazing is the carpet cleaning Zerorez have done. We are very happy, indeed!
Fast drying time. Courtesy of techs. Reasonable prices. Good end result.
The courtesy of your employees. When he left I really felt that he did all he could possibly do to make my home look good.
Service/quality of cleaning
Cleans carpets well, and Anthony was very professional as well as friendly. He expressed his knowledge answering all my questions to my satisfaction.
The service is good, on time, courteous but most of all the carpet is clean!
better than any service I've used. I've used it 3 times and never a complaint.
the no use of harsh chemicals