based on 39594 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I like the fact that your associate Jared was very prompt, courteous and professional. We have our carpet cleaned twice a year and we have used Chemdry and Stanley Steamer. Both companies did a good job but neither of the two got results remotely close to the finished product from Jared and the ZEROREZ process.
The residue from the cleaner was strong and lasted a long time.
Love it
Frist Brett is the best service person that you have in your comapny over the many years that you have been coming to our house. Also that the carpets donot look like they have jusr been clean they look like that they were just installed.
Jarod is very polite and professional The product is unique and cleaned my carpet very well.
Fact of not using chemicals
Anthony was very thorough and honest. He went through the house before he began to assess the carpet in all rooms. We looked at certain spots and he explained which ones he could remove and what he would be doing. He also explained why I sometimes continue to see some spots after they are cleaned.
narrow the show time window
This is the third time we have used Zerorez for our rental Condo. The first time, the carpet was a mess with several areas of dog urine and they were able to remove all the stains leaving the carpet like new. There is absolutely no residue afterward, which we are very happy with. The employees are very courteous and friendly. They explain everything to you. If they cannot remove a stain, they will let you know, but try their best to do so. I am very please with your service and will continue to use it and recommend to family and friends.
I like the idea of clean carpets without soap residue and the clean citrus smell. Both of the last two times I have had your service, my service technician has been Anthony, and he is professional, personable, on time, and a pleasure to do business with. The first technician was fine, as well, but I don't remember his name.
Two small stains that were on the carpet were still there after having them cleaned.
Very professional service, great job! I have already told quite a few people to use Zerorez! They are trust worthy and the results are great!
Quick and on time. Did a great job.
Jarod does a great job and takes pride in his work.
Not sure if this can be changed..took over 24 hours for the carpet to dry. If this is normal would like to have known beforehand. Tech indicated 6 to 8 hours max.
The service in always extremely polite the only draw back is I feel it's a little pricey!
Technician was very efficient
The carpet we have probably needs To be replaced. We just moved in and thought we could salvage it and have it cleaned. Its better than it was but still worn looking.
Not only was the service next day, as I had an emergency, the technician was completely respectful, courteous and highly efficient. Bottom line, I WILL NEVER use another carpet cleaning service again, simply the best.
The service man showed up on time and performed the services in a timely and professional manner.
Brandon did a great job and the carpet and stairs look so clean and fresh!
Your employees are always very nice and professional and my carpet looks good
Dried fast
Employee was very nice and explained everything he was doing. Very happy with the service and the carpet and tile cleaning.
Quick and good
The soapless cleaning.
Today marks the "THIRD" visit to remove the residue from my carpet...??? Zerorez...??? I haven't seen it yet, (at work now, and eldest daughter had to come over), as that I spent my last two days off at home for the other two visits... Last night my daughter came home at 9:30pm, and noticed a white stain to the entry of her bedroom that wasn't there before Zerorez's first visit... Waiting on call from owner regarding that... Price add is $99 for three rooms, but I paid $266 + tip for stairs at $5 a pop, hallway, and "traffic areas" in three rooms... No furniture was moved, (which I was fine with), but thought that's a little expensive... Plus they did five chairs, and missed the sixth one...???
I was pleased from my initial phone call to your company, to the time I arrived home
to see the carpets (2 rooms were cleaned).
My son was home when the Tech arrived.
He was polite and professional.
I'll call again.
got my carpet clean
your friendly professional on time and work quickly