based on 39594 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I like knowing that the technician will be on time and do a great job of cleaning. Anthony did a remarkable job. Most of my 4 year old rental carpet links brand new.
Professional and effective. Actually, have already recommended Zerorez.
Fast, chemical free
The service was excellent and I need at least a week to ascertain whether my carpeting still looks like it does today! Will definitely recommend your company.
They were able to get some pretty nasty stains out.
The carpet looked great. The Tech was great also.
I am a repeat customer and I absolutely loved the 1st service we got and how clean our carpet was after the 1st treatment. However, the last service we got kind of left a sour taste in my mouth and I am disappointed due to a cost issue. When I called to schedule the appointment, the lady looked me up by my name and asked me if I was getting the same areas treated which included the living room, and 2 rooms plus a hallway. I said yes, and she then told me that you still have a special so she said it would be $109 for the same area. I went ahead and set up the appointment for the next day but was surprised when the serviceman told us it will be $139. After going back and forth about what I was quoted and how it's kind of ridiculous that we're getting the same areas treated and why the price changed, he kept explaining that he's a cool guy and that he's just giving us the correct price and that 3 rooms and a hallway really costs that much.
I understood what he was saying but I just felt like I was not heard nor was there any attempt to truly understand what I was trying to explain. Honestly, it's not about the money but more like a principle, coz I just felt like there was a disconnect somewhere. I just don't understand why I got charged a higher rate for the same areas I had treated before. Granted, maybe the 1st serviceman we had was the one who broke the rules and charged us too little, I would never know. The last serviceman we got told me he will let his supervisor know about the incident but I haven't really heard anything more about it after. A good thing he did at least though was to waive the gasoline fee which we didnt ask for but I appreciate that he offered that.
I really liked the way Zerorez cleans our carpet and I will no doubt still use the company for our carpet cleaning next time, but I just want to let you know that I will always have this reservation now in regards to prices quoted and how much it will actually cost, and I will of course share this experience as well if someone like a friend should ask. It is just disappointing that something like this happened when prior to this incident, I had nothing but good things to say about Zerorez even if the fee is more expensive than our old carpet cleaner.
Zerorez cleaned a carpet to like near new, a carpet that I believed needed to be replaced. Ask for technician Danny Rector when in las Vegas, Nevada. RL.
Danny was on time, explained the processes and went to work. Carpet, especially the stairs came out great.
Thank you.
done a good job great guy who done the work and fast to but you fee is high
The products worked. The service tech Danny was professional in a friendly manner. He was on time and well groomed. I have not stopped smiling at the carpet. The other companies that I used in the past never had the carpeting look any where as clean as they do today.. Great job! Best of all NO RESIDUE. I would recommend your company.
It really does a good job. You cleaned my carpet and love seat, both came out real nice.
great job of cleaning the carpet. However, 24 hours later the carpet is still wet.
Communication and professionalism.
easy to schedule, good communication, friendly tech, quality job overall
The two men were in and out of here quickly and did a very good job. There was a short drying time compared to other companies.
Jason was friendly, professional and quick. He was there early, but called first to make sure it was ok. He talked to me about other services like grout cleaning, but wasn't pushy or aggressive about it, which I appreciated. I will definitely use you again
Efficient setup and clean up. Friendly service agent. Helpful explaining.
Needs for improvement: Wipe up the excess water left on the hard surface floors.
Apply the stain guard with more & care to thoroughly cover the area.
Not sure yet, still getting to know company
Loved that it got a nice, deep clean and not too long of a drying time!
outstanding service in every way, thanks
The Technician, Roy had no real idea of what he was going to have to do. He made numerous calls to the office. We had requested Duct Cleaning and Tile Cleaning. He did not have a tall enough ladder to take care of the ceiling vents in the living room and one bedroom, so we let him use ours. He also did not drill bits required to undo the vents, again we lent him one of ours. Please note, he was very polite and did a good job. He should have taken care of his calls and finding out what his job was going to be BEFORE walking into our home. This action would have added to the company's professionalism.
did a great job and was on time. But I am still waiting for my invoice, was told it would be e-mailed to me. we appreciate you sending to me.
No soap.
It does a good job with carpeting, but we had the marble tile cleaned and it was a little disappointing. I have never had you do a mediocre job, but this time, the grout is still dirty. PLease contact me so we can discuss this further.
I can be reached at Phone number removed.
smells clean, no chemical smell
Carpets, tile, grout, all came out very clean, as promised.
service tech was great. (Jan) although you don't ask, what I don't like is your pricing. I doubt I will use you again 5 rooms that we have to clear and pre do vacuum etc costing $350 ish is way too much. Tech was here less than 2 hours. That equals 175 an hour. Plumbers don't charge that much and their knowledge and personal investment in tools and van and licensing is at least equal...........so probably never again
Great Job
seems like good overall, but need time to fully see how it works out.