based on 39987 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The carpets are not terribly wet, they don't have that crunchy feel when they are dry and you are always able to get the stains out. Roy the technician is friendly, helpful, always courteous and always on time. Wouldn't have anyone else clean our carpets.
I could really tell the difference in my carpet and it didn't get all crusty like it has with other cleaners. I was extremely pleased with the service. Anthony was very knowledgable and was able to answer all my questions. He did an incredible job and went above and beyond just cleaning our carpets.
Customer Service
your tech Anthony said the carpet was clean and the stains are still there customer service is the worst ,lieing about carpet been dry when he is done came back 2x still claims the carpet has no stains
Great job!
No use of soaps and chemicals.
Carpet is super and services is fantastic.
The Technician was very good and was very knowledgeable about the process.
Our experience with your company was phenomenal! Our service tech, Anthony, was a pleasure to have on our home. We were pleased with how our carpets came out!! We will use you again and we have already told many of our friends about your company. Thank you!!!
My carpets turned out beautifully.
Service is always top notch and done right the first time
Professional service and friendly techs.
No odor, dries quickly and looks like a brand new carpet. Another plus was Andrew, he was very personable and respectful.
I gotta admit to everyone, I was more than just a little bit skeptical in the beginning,"empowered water" no soaps, no chemicals, yea right how's the carpet gonna come clean without soaps and chemicals? But you know Jerod Phipps from ZeroRez of Las Vegas he started to work his magic on our dirty, dog living in the house, carpets which hadn't been cleaned in maybe two years and it wasn't to long after he got started that I was made a believer.
Jerod called about 1 hour to tell us when he'd arrive. He arrived when he said he would. After putting his booties on and canvased our one level Las Vegas valley, 17 year old house that still has the origonal lite colored carpets in it to see what the job entailed and immediately after that got to work. Jerod pre treated those areas that the dog spends her down time in, I thought those area's would never come clean. Well after he was finished the house looks like someone came in and installed new carpets!Jerod is well versed on all the cleaning equipment that his truck is equipped with. After the completion of the job the carpets remained only slightly damp, which is to be expected, not soaked like with others that I have used in the past and dried in about 3 to 4 hours, not 24 hours.
The bottom line here is this, in this town where you get what you pay for, can you go cheaper?---sure you can, will the end result be what ZeroRez of Las Vegas achieved in my house? --- In my humble opinion probably not. The choice is yours. Treat yourself to the best, you deserve it! ZeroRez
Dale
Cleans pet stains and odors. Carpet dries fast.
Fast service no smell
Zero residue
My 12 year old rugs never looked better and the the Zerorez staff were very professional
I had some pet stains removed...i just noticed stiff carpet in one of the areas that the extractor must not have pulled yhe solution out. Aside from that carpet looks good.
no residue in the carpet
They work.
We have used zerorez for several years and will not use anyone else. The guys who do the cleaning are professional , personable and just as important, they do not push additional services on you.
Your guys are the BEST. Always great service, helpful, knowledgeable and competent. My last guy, I think his name was Bret, was AWESOME. Very knowledgable and diligent. Two thumbs up. I recommend Zerorez all the time to people. I don't know if they call, but I tell them to!
On time, friendly, professional and efficient. Service member very knowledgeable about carpet material and products. Thank you for training your employees so well.
I will recommend your company always and often.
Timely service,advance call letting you know arrival time. Tech.polite,clean uniform.Great service.
The service person was on time, professional, the carpets dried in about 5-6 hours and they look good. Thank you.
Andrew and Brett have amazing customer service skills. Extremely knowledgeable and friendly. They were efficient and the product was great. I won't have to repalce my carpet for at least another year.
I have already recommended you to friends.
Good quality service
Carpets stay clean for a longer period of time.
you called early to see if you could do the work
Your employee was very meticulous. He did a terrific job.