based on 39601 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Good quality service
Carpets stay clean for a longer period of time.
you called early to see if you could do the work
No chemicals
Honesty
The staff seem professional and helpful.
everything From start to finish we were very happy with our service. the rugs looks great but our tile floor just shines. Your personal went out of his way to please us. We will use you again and tell our friends and family about you.
We appreciated the clean carpets with no residue. Also no strong odors.
It is the best we have ever used!
After my carpets were cleaned and dry most of the same spots were still there. I was very disappointed. I would probably not recommend zero res to a friend. A family member recommended zero res to me raving about how wonderful they are. I did not share this same experience. The technician was very nice and the service was prompt, but not up to par.
Easy to book, on-time, professional/personable cleaner, exceptional cleaning (completely got out an IMPOSSIBLE stain), competitively priced.
Your employee, Jan, was excellent. Friendly and polite and worked hard. I would like to make sure that management knows that in NO WAY should this reflect on him. He did an excellent job, he was punctual and everything I would expect! I WAS pretty disappointed though in the fact that my carpets, which are less than 2 years old and were expensive, don't really look that much cleaner. I understand some things will not come out, but regular dirt from shoes should come out no problem. My carpet is still dirty looking in some places, mostly on the stairs. I watched Jan put the pre-treatment on the spots I pointed out, but they still don't look clean. For everything that I've heard about this company, I expected them to look better than they do. If possible, I would like to have the stairs and a few smaller spots re-cleaned in an attempt to get them closer to the expectations I had.
Very professional and drys fast..
Personable, efficient worker, and was very careful around the house!
No soapy residue, knowledgable & efficient technician !
Efficient, convenient.
Very professional technician. Job was completed in a timely manner and carpet appeared and felt very clean.
Carpets look and feel like new.
My hardwood floors look like new! Very pleased with your service.
When Ben came to do our floors he was very efficient and aware of the dirt with the tiles. He did a marvelous job of taking care of all the problems. If we asked questions he had the answers and worked diligently to solve the problems. The tile looks great as do the carpets. I would highly recommend this service to anyone.
prompt, professional, cleans the carpet well
The prices listed on the website are confusing/misleading.
the carpet smells better and bright in color
Ben was nice on time & friendly.
Reasonable price I hope it stays cleaner longer using zerorez this time.
you come when you say you'll come, no nonsense marketing, good careful cleaning, clean cut employee
Clean, drys quickly, no funny smell, great guy that did the wor
The service tech ran thru the house in less than an hour.... The carpets looked no different when he left.
The carpets look good when they were wet, but the next day there was a whole strip they missed and the edges of my carpet weren't cleaned.
Carpet 10 - Tile 0
Andrew and Brett have amazing customer service skills. Extremely knowledgeable and friendly. They were efficient and the product was great. I won't have to repalce my carpet for at least another year.
I have already recommended you to friends.