based on 39611 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very friendly and professional. The carpet was beautiful after cleaning. The only thing I would like improved was to have the furniture moved. Missed an area that was dirty. But I should have checked. Overall it was a positive experience.
My carpets looked very clean, good odormtoo
My carpets look great! Before cleaning I was considering replacing them!
The price for one room was about $100. Granted it was a big room but that is a bit much for one hour's worth of service. The guy did a great job though.
The dry time was very quick and the carpets not only look great but feel great as well. Very happy!
Great job done. Will use your company again. Name removed
EXCELLENT CLEANING AND FRIENDLY STAFF.
Tech was very nice and seemed trustworthy. However, i was very disappointed and agry when my wife was treated very rudely when she called the customer service and asked about the use of a Oreck Steam mop to clean up residue after the grout color seal work. The rep shouted at her and claimed she ruined the work performed and stated they would have to do it again and that she would have to pay for that. She was upset to tears. The tech asked her how she normally cleaned her floors prior to the service and stated that the use of the steam mop was fine. But when she cleaned the floor of the residue 2 days after the service, she thought the sealer was smearing so she called the company to inquire about having the tech come back to look at the floor. When she explained the concern she had she was shouted at.
I hope this never happens again.
The gentleman who cleaned the carpet was very professional. His name is Andrew. Very I pressed with him and the great job he did.
Anthony, our service technician, was awesome!
Price and easy scheduling
Tech. very polite and explained what he was going to do.
I think a Senior Citizen discount would be very helpful to those on a fixed income.
CLEANS GOOD
VERY NICE SERVICE MAN
The employee arrived on time and was very courteous and informational. He did an excellent job cleaning the carpeted area, a much better job than another company we had previously used.
Prompt, friendly, professional and quality service.
Your technician Jan was wonderful. Very knowledgable and right on time. He did an awesome job, our carpets look like new. I would highly recommend zerorez and i'm probably going to call and have my airducts cleaned. From now on your my carpet cleaners.
The guy that came out was great, he did a really great job.I can't believe he got the carpets as clean as he did,I think he was surprised to see how good they turned out. Thanks again, First name removed
You could provide your customers invoices at the time of service, not say one will be emailed to you. I thought I was paying $50 to have my recliner cleaned, my invoice said $55!! I do not believe this is a good business practice and I will be sure to ask for an view of my invoice before charging it if I ever use you again.
Carpets looked great, quick dry time, no chemicals.
cleans thoroughly
Ben did an amazing job. Carpet and upholstery look like new. Will definetly use your services in the future.
My carpets look fantastic!
My carpet is cleaner,softer, and smells great...
Your Techs are the best.
Everything….you are great!
On time, professional, thorough, fast dry time, reasonable and pleasant
To have in my home
Quick service , excellent job courteous workers
No chemicals are used in the carpet cleaning. Alan Stock the radio talk host in the morning I think it is KDON 720 raves about Zerorez.
I was truly amazed. Your employee was on time, did not push unecessary products on me and did a fantastic job. I had a horrible pet stain problem throughout my entire house. Your process got 90% of the stains out of my carpet, much more than I expected. I would highly recommend this service to anyone who is considering having their carpets cleaned (and I have already) Excellent job, thank you.
The technician did a good job a little fast for my taste he was done in just under 30 minutes which leads me to believe he did not spend adequate time in the areas needing the most attention. He said some stains may reappear to me that is the same level of clean I can get from any random carpet cleaner in the Valley. Today is 7 days since my cleaning, and yes some small spots are back! in some areas the carpet had a crunchy quality I was told the water system would leave no soap residue so why the crunch? I honesty waited a long time to use Zerorez my daughter insisted and paid for it and neither one of us is blown away.Good yes...Great I am still not thoroughly convinced your carpet cleaning is any different?