based on 35856 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
No chemical smell
everything
Take a good look at your rates for the square footage you are cleaning. I do believe you have priced me out of range. You do a good job but so do other companies for a little less.
After having Zerorez clean my carpets they look new!! They dried so quickly and we are very satisfied!!
Very pleased that it cleaned the carpet so well, we were a little skeptical at first but now we're true believers... You lived up to your promises.
On time. Efficient.
nice job. carpets look very good. Wasnot told that there was a fee for moving furniture. what is that all about.
I have hired you twice. Once for grout and carpet and then again, most recently, for carpet cleaning. I always seem to be the very last job and the guys I am sure are tired and ready to go home. Two guys came. I asked one guy if he would go along the edge of the carpet behind the couch since dirty edges of carpet next to travertine tiles really show. he said sure. He forgot to tell his guy to do it. Also, in our bedroom, the master bathroom door was shut. Although my husband failed to leave it open, common sense, would have me believe that the guys would ask to open the door and get the strip of carpet under the door leading to the bathroom. Now, everytime I walk into my tiled bathroom, I see a strip of dirty carpet on the edge right between clean carpet and travertine tile. I don't feel like they pay attention to details. The first time they came to my house and cleaned the grout, it ended up costing us 2,000 dollars and they did not wipe down baseboards. Goo was stuck to the baseboards. I had to repaint them and clean them the best I could. Heidi Harris should advertise your services. I can't believe I still called you guys back to clean my carpets after the first time. This is the last time I use your services. Not once was I offered any kind of discount or compensation, only that you had to keep sending out guys to come fix problems they created. I understand you have some big clients. Teasure Island for one. Maybe that is where your priorities lie.
I told the scheduler that I needed cleaning for pets and asked if the cost was still $99 for 3 rooms. She told me yes. I had to pay and extra $35 per room before he even looked to see how bad the carpets were. The carpets are just a few years old and this is the first professional cleaning. The rooms smelled worse after he left, actually there wasn't an oder before he got there. Also, I thought the carpets were supposed to be dry when he left, he didn't say anything about not walking on them and the commercial I heard said there was no down time. It took me all day to get the carpets dry enough to walk on and the smell was horrible. I wish I would have just bought my own steam cleaner for $200. The guy was nice enough, but the product is NOT all it is cracked up to be. So, no, I would NOT recommend you to a friend.
When quoting price on phone you neglected to tell me you charge extra for cleaning pet spots even though I told you I had old spots coming back and that some were pet stains. So it ended up costing us over $100.00 more.
After stains came back within one week you did send someone out again and not the stains have not yet come back and it has been a week and a half. So at least I still have a clean carpet.
The carpet cleaner who came was extremely knowledgeable and explained a lot of interesting things that I did not know and was very friendly.
excellent service
There is no harsh chemicals. Uts safe for pets
prompt service after a cancellation
The tech was very professional and knowledgeable about cleaning my carpets. The Zerorez method is great. My carpets look amazing. I have a bed and she has had accidents in the past. The tech used a blacklight and found spots i did not know existed. I purchased the pet treatmeng and the tech was able to get the spots out. Therr wrre several stains that we could not get out on our own that Zerorez got out. Overall great experience.
The carpet wasn't stiff afterwards. Great worker, friendly and helpful. Got the stains out that other carpet cleaners couldn't!
timelY,FRIENDLY AND VERY PROFESSIONAL
1st impressions are important, and I felt that I was in the presence of a real professional after talking with Ray prior to starting, a neat apprearance and well spoken. 2nd The outcome of a beautiful carpet with no chemicals and detergents.
the carpet not being crunchy after.
Great results! Stains I have had for years came out.
WELL I REALLY NEEDED THE JOB DONE AND YOU CAME WITH THE EQUIPMENT LIKE YOU SAID YOU WOULD IN YOUR ADVERTISEMENT ON THE RADIO. SO I WILL RECOMMEND IT TO PEOPLE I KNOW MAYBE SOME ON FACEBOOK.
The tech was quick, efficient and helpful. The carpets dried quickly and looks fabulous.
Zerorez really does work! Dries quickly compared to other companies and the results are much better. Your service reps. are also helpful and informative. We would not use anyone other than Zerorez in the future and have already recommended your company to friends.
Thank so much!
First name removed E. Last name removed
Promptness and reliability. Also like the fact that there is no residual order and the carpeting seems to dry more quickly.
Very professional and I always am pleased with the results.
I have been very happy with the service in the past, but this time not all of the spots came out of my carpet...the most noticeable is a spot where my 1 year old smeared a little bit of banana in the carpet.
Carpets are super clean ALL without chemicals . . . you guys rock! Especially appreciated your tech, Bob Oden, showing up on time, explaining the process and doing a brilliant job. Many thanks!
(Yes you can use my name as: First name removed at WellnessAtRedRock.com)
Removed the pet urine stains as advertised!
We still see several spots. However, overall the carpet looks very nice. This is my first time to use Zerorez so I am very interested to see how the carpet looks in a month. If it still looks as nice as it does now I will definately recommend it to many people. Sorry, just too early to tell.
Roy and Ray gave a second swipe of the machine when I asked them to remove the indented places on the carpet where furniture formally rested. Right on time, keen on customer satisfaction and cost effective work. Highly recommend Zerorex