based on 39993 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The 100 % satisfaction guarantee. After the initial cleaning we noticed streaks in the carpet. A call was made to Zerorez and a follow-up appointment was scheduled. The tech rinsed the carpet and the results were satisfactory.
I was a bit disappointed that some areas were missed. Maybe doing a walkthrough with the client at the end of the service to verify that everything was addressed. I was happy that the technician was able to return the same day and complete the cleaning.
First, your employer Andrew was phenomenal. (professional and very courteous). Second, the final result was great. My landlords were very pleased and thought the carpets looked wonderful.
I will be calling you to do my upholstery next month.
Thanks,
Marie H.
I had a very small area to clean and it is not very clean looking, last time I had it done it looked like new.
Your customer service was great from Jodi at the office scheduling the appointment and then Tony on site working very hard and explained everything he was doing throughout the afternoon. Great job.
No Chemicals
Andrew, the technician, was very friendly and the carpet looks FANTASTIC!!!
The service tech was very professional and did an excellent job on the floors. This is the 3rd company I have tried and I plan on using Zerorez next time.
The fast service and being on time as scheduled
Better call center
Your techniations know how to clean carpet, not just soak them
Andrew did a perfect job of explaining the process.
He arrived on time and presented a favorable , positive demeanor
He quoted a price and explained the discount he could give me
The finished service was quite amazing as I have had other cleaning companies in the past
My carpet dried quickly and even looked better the next day
I am totally satisfied and I will refer this company and Andrew to all of my friends, family and design clients
The service was quick and fairly priced. My carpets look better than they have in years!
I was very impressed with Johnathan, who actually cleaned the carpet. I am going to be calling, to request Johnathan to do the carpeting & flooring in our new place of residence.
I was very impressed with his work. Our neighbor was also impressed.
Friendly, professional and fair pricing.
Way overpriced, and your policy is to charge to move furniture to clean carpet. That's pretty ridiculous.
Our carpets smell spring clean now!
no chemicals, carpets look new again and it dried fast. Jan was so personable and helpful.
I was looking for a product that didn't contain chemicals. I love your product and services
Quick clean, decreased drying time, efficient service man
Service Tech was friendly and made sure that the carpets were done to my satisfaction.
Carpets came out amazing as usual this is why I am a repeat customer thanks again for a great job
They got my carpet clean, removed pet odor and the tech Jonathan was personable, knowledgeable and downright awesome! I will be using Zerorez from now on for all my cleaning needs.
Green products and consiencous operator
Anthony was very knowledgeable and capable of handling any obstacles. I had some debatable spots that he tackled and I was very pleased with the outcome. I was skeptical about the "Green" method and how the results would be and I'm picky, but was very pleased.
Carpets are spotless. Customer service was great
I really like that you use cleaners that leave no residue or are hard on the carpet or furniture.
Great customer service. Live the quick dry time & how soft the carpet is afterward--not crunchy! I love the mild scent, safe for our pets and our sensitive skin, The best part: the pet odors are gone.
The service was quick but efficient. The carpet looked new even through it is eight years old.
From my first phone call to the carpet technicians....Everyone was so friendly and helpful. My carpet feels and looks new and it smells terrific. So very pleased.
On time. Personable operator. Took care in following our instructions. Finished under an hour.