based on 41219 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
If you have a pet stain on your carpet, you should feel confident that the stain will be cleaned up.
Quality of work, and friendly knowledgeable technician.
I'm actually waiting to see how this job compares to all my previous cleanings
My carpets look brand spanking new!
Your technician, Will. was very professional and did us a great job. My husband and I will certainly ask for him again.
prompt and quality cleaning
Ray saved my new tile floors in my kitchen and two bathrooms. Rebath had nearly destroyed the tile and grout but Ray saved the day. He cleaned and color sealed the grout and my new floor looks almost like a new floor now. Thanks Ray, you saved the day, and ReBaths' butt!
I usually schedule last minute and can usually get it done fairly quickly, so thank you for that! I like that there is no residue and the power of the suction, i fee like it gets it really clean! I don't like that a lot of the reps don't rake the carpet after they are done... i think it makes it look so much better than seeing all the vacuum lines in it. And i asked for a specific person to be sent and a different one showed up without me knowing. Maybe i'm biased but i don't think he did as good a job as my normal guy... there were some stains left that have always come up before. I get my carpets cleaned like every 3/4 months so i have a pretty good idea of the permanent stains. Other than those few things, i will always recommend ZEROREZ!
prompt service persons neat and clean carpets and floors look fantastic
How the floors look
Carpets get cleaned nicely.
The service guy was very nice and informative
My serviceman, Jonathan was great, the carpets were never cleaner, excellent work. Very happy this time with the service.
On time. Everything cleaned up. No surprises.
I appreciated the inspection that was done beforehand to find trouble zones. Our carpets are not new by any means but after they were cleaned, they looked and smelled a lot better.
Works well
The carpet looks like new. It didn't take long and the two technicians were very friendly and helpful. I'm happy with the service and kudos to the two technicians.
Great service and technician was awesome
No smell!
Great service.
Fast, efficient service and friendly, knowledgeable technicians.
Nice service man. Worked hard and did a great job.
It doesn't appear that I was given the discounts for the VIP email which included $20 off plus $50 off for pet stains. I was not told that the pet stain/ordor I rec'eved was not guaranteed or that there was a choice/difference. I wanted what I had last time, because I had no ordors...but this time I have a bad urine ordor upstairs. What will it cost me to have him come back out to get the ordor out?
Other than that, the carpets look nice and the guy who did the work was very nice and courtious. Thank you, Name removed
Pick up and delivery times were right on! Rugs were cleaned and delivery an very helpful getting the rugs very patiently placed the rugs back in position on the floor, lined up with hardwood lines. Very happy with service.
be much more up front about the pricing of the cleaning of the rooms and the stain resistant spray. this time i never saw any price quote until it was emailed to me after i paid. i found it unusual that the stain resistant spray cost as much as the cleaning. the spray took less than 10 minutes to do so unless the chemical is extremely expensive, the labor involved does not warrant a price of $29-30 per room.
It worked! And the men who came to do the job were great.
I was happy with the quality of service, however, the price was extremely expensive.
Amazing service by Ray. He was very thorough with his explanation of type of service we needed. We have two little dogs and they had urinated everywhere. Ray did an amazing job of cleaning our carpets and it feels like a new home. Very pleased with Zerorez and Ray. Tori who answered my phone call was also very helpful and very friendly. I have recommended Ray and Zerorez to my family and friends. Thank you.
A lack of communication and understanding ur technicians failed to give me a better understanding of what I was purchasing...it was nothing I did ur technicians failed to give me the right information i feel like u cheated me. I feel I deserve a refund because u failed to communicate the right price of your services to me and I will like to hear the conversation I had with Ms Tori when I made the appointment.