Zerorez Jacksonville
225 Sampson Way
St. Augustine
FL 32092
United States

Average rating: 9.7 out of 10 based on 29655 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 3, 2025 — Rated 10 out of 10 by Kerry Schicker Zerorez Jacksonville
What do you like about our products and services?

Our technician was very thorough. He did an amazing job.

Report a concern   January 2, 2025 — Rated 10 out of 10 by Lynn Mayfield Zerorez Jacksonville
What do you like about our products and services?

The service rep was nice and provided professional service.

Report a concern   January 2, 2025 — Rated 10 out of 10 by J.D. Zerorez Jacksonville
What do you like about our products and services?

Excellent job and service. Colton was very professional and courteous.

Report a concern   January 1, 2025 — Rated 10 out of 10 by Antonette Palacios Zerorez Jacksonville
What do you like about our products and services?

The gentleman that cleaned my sectional and staircase was excellent! He did an amazing job!
He was very detailed and really cared about cleaning the best he could!!! I was absolutely thrilled with his work! Nice Job!!

Report a concern   January 1, 2025 — Rated 10 out of 10 by L.K. Zerorez Jacksonville
What do you like about our products and services?

Carter did a great job on my carpet and cleaning my tile floor. He was very courteous and pleasant. He answered all my questions. I will definitely use you again .

Report a concern   January 1, 2025 — Rated 10 out of 10 by R.R. Zerorez Jacksonville
What do you like about our products and services?

Great job all around.

Report a concern   January 1, 2025 — Rated 10 out of 10 by R.B. Zerorez Jacksonville
What do you like about our products and services?

Cory did a great job. He was courteous and professional.

Report a concern   January 1, 2025 — Rated 10 out of 10 by V.S. Zerorez Jacksonville
What do you like about our products and services?

Fast and good service.

Report a concern   January 1, 2025 — Rated 10 out of 10 by Y.B. Zerorez Jacksonville
What do you like about our products and services?

They do a great job and are always very friendly.

Report a concern   December 31, 2024 — Rated 10 out of 10 by L.M. Zerorez Jacksonville
What do you like about our products and services?

Techs always do a great job for a reasonable price

Report a concern   December 31, 2024 — Rated 8 out of 10 by L.C. Zerorez Jacksonville
What could we do to improve?

Very nice technician. Did a good job on carpet cleaning. Unfortunately one area did not get resolved but is high traffic. Only compliant is that, at some point, he dragged the hose thru the mulched area at front door and it was everywhere when he left.

Report a concern   December 30, 2024 — Rated 10 out of 10 by J.R. Zerorez Jacksonville
What do you like about our products and services?

You always send nice people who do a great job of cleaning my carpets. I am definitely a return customer.

Report a concern   December 30, 2024 — Rated 10 out of 10 by C.H. Zerorez Jacksonville
What do you like about our products and services?

On time, friendly, courteous. Did a great job. House looks and smells great!

Report a concern   December 30, 2024 — Rated 10 out of 10 by Frederick Pollitt Zerorez Jacksonville
What do you like about our products and services?

We have used ZeroRez for many years and will continue to do so. They are very competitive, on-time and do a great job!

Report a concern   December 30, 2024 — Rated 10 out of 10 by Diana Briones Zerorez Jacksonville
What do you like about our products and services?

Always very professional and timely!

Report a concern   December 29, 2024 — Rated 10 out of 10 by J.S. Zerorez Jacksonville
What do you like about our products and services?

Great service! Thanks

Report a concern   December 29, 2024 — Rated 10 out of 10 by K.G. Zerorez Jacksonville
What do you like about our products and services?

It makes everything clean without the worry of residue

Report a concern   December 29, 2024 — Rated 10 out of 10 by Jose E Gomez Zerorez Jacksonville
What do you like about our products and services?

Very professional and excellent service you've provided, I will recommend you to my friends and family members. Thank you and Happy Holidays!.

Report a concern   December 29, 2024 — Rated 10 out of 10 by D.H. Zerorez Jacksonville
What do you like about our products and services?

Service is excellent and results are outstanding.

Report a concern   December 29, 2024 — Rated 10 out of 10 by B.A.D.J. Zerorez Jacksonville
What do you like about our products and services?

You show up on time and do a great job.

Report a concern   December 29, 2024 — Rated 10 out of 10 by Brett Chila Zerorez Jacksonville
What do you like about our products and services?

Solid customer svc and cleaning!

Report a concern   December 29, 2024 — Rated 10 out of 10 by J.S. Zerorez Jacksonville
What do you like about our products and services?

Jake and Alberto were really thorough and explained everything very well.

Report a concern   December 28, 2024 — Rated 10 out of 10 by P.S. Zerorez Jacksonville
What do you like about our products and services?

Lou was very professional and did an excellent job!

Report a concern   December 28, 2024 — Rated 10 out of 10 by T.M. Zerorez Jacksonville
What do you like about our products and services?

Rug and upholstery look great. Our tech was the best. Great customer service!

Report a concern   December 28, 2024 — Rated 7 out of 10 by K.P. Zerorez Jacksonville
What could we do to improve?

All's well that ends well but this was the most frustrating experience I've had in ages. I made the appt by phone and it was confirmed by text. Then I started getting calls from a number not marked Zeroez (which made me not answer ... I don't trust unknown numbers) ... but did eventually hear the voicemail. Returned calls and was told I didn't have an appt. No one could explain why I had a confirmation if there was no appt. Long story short, this went back and forth. No appt. Frustratedly, I texted the number associated with the confirmation and received a call from the local Zerorez that I, indeed have an appt. Then I received an email the appt was cancelled, which I assumed to be another mistake. Sure enough, a tech never showed (after I waited all morning). Again frustratedly, I texted the number associated with the confirmation text who said the appt got cancelled (not by me!!!). They did send a tech later that day who did a very nice job. It took 2 days to dry, but, overall, the carpet looks good.

Report a concern   December 27, 2024 — Rated 10 out of 10 by Michelle Tulla Zerorez Jacksonville
What do you like about our products and services?

Zerorez was very helpful, did the job adequately and we are very satisfied. The technician was friendly and professional.

Report a concern   December 27, 2024 — Rated 10 out of 10 by B.A.D.J. Zerorez Jacksonville
What do you like about our products and services?

Always do a great job. Only company I use!!!

Report a concern   December 26, 2024 — Rated 10 out of 10 by Linda Ingalls Zerorez Jacksonville
What do you like about our products and services?

I had my childrens house vents completely cleaned by Jake. He did an excellent job. The clean air they are now breathing is wonderful. The dryer vent was plugged. Now clean. Everyone was very nice and very knowledgeable. Thank you

Report a concern   December 26, 2024 — Rated 10 out of 10 by C.G. Zerorez Jacksonville
What do you like about our products and services?

Thorough and easy to schedule. Most often the technician is friendly and helpful!

Report a concern   December 26, 2024 — Rated 0 out of 10 by D.F. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

Unlike previous times I’ve used Zerores , this time my carpets were doll and dingy and they smelled like wet, dirty carpet. I’m still working on getting them redone by somebody else. I was very disappointed. It’s been less than a year since they were here previously, the cleaning was not the same.


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