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based on 26418 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The techs were prompt and knowledgeable about their work. They engaged with us to be sure that we understood what was being done. They cleaned up thoroughly behind themselves.
Very fast and efficient service. Colton did an amazing job with our carpet cleaning. We had low expectations, not because we had any doubt in the service, but because the carpet is in an older manufactured home and looked so gross. Colton did an awesome job! He suggested we go for the pet package, because we didn’t know if the previous tenants had pets. The before and after was like night and day! This makes us feel so much more comfortable as we start moving into our new (old) place.
You are able to dispatch someone in a very timely manner
I love the service as well as the end result. Thank you!
My carpet and my tiles are clean. The tech was careful, prompt, and hardworking.
Been using your company for years. Never unhappy.
Punctual, efficient, effective dervice.
On time efficient. Explained what he was doing and did a great job
Competent - and the technician was very pleasant and professional.
You’re service rep was very knowledgeable and helpful He did a great job and represented your company very well
The young man who came to do the carpet
Was very good and knowledgeable about carpet cleaning as well as offering additional protection services
they were very nice and told me everything they were going to do.
quality service and polite respectful technician
Excellent service; nice, hard working associate
Prompt, courteous and thorough job
Polite and professional technician. On time. Worked in a way to not make a mess. Did a great job.
The technician was very personable and polite. We will use Zerorez again.
My carpets are cleaned to perfection! I will always use Zerorez and recommend them to all my friends! Your Jacob Taylor is the best!! This was the 2 nd time he cleaned my carpets. Nothing but the very best. Thank you for allowing him to come back this year… keep up the good work Jacob!
Quick, efficient, courteous tech, reasonably priced
Quality!
Very Professional and friendly staff
Fair prices and good service
The technician that came to my home was excellent and explained the process very well.
He cleaned afterwards so no mess left behind
Jaylen was outstanding. Zerorez technicians always go the extra mile. Jaylen was no exception. He was such an enormous help to us. He took his time. Did not rush through even though it was toward the end of the day. He was extremely nice and friendly. Definitely an asset to Zerorez. We will be forever customers!
You get the job done!
You always send out good technicians but Felton was exceptional.
He was polite, conscientious, compassionate and eager to meet our expectations.
We are old, so we dribble, splash and spill a lot.
He worked hard and with success on our challenging areas.
We appreciate that level of effort.
The technician who came was patient, respectful helpful and knowledgeable.
Great customer service by Felton! He is very knowledgeable and respectful! Always does a good job on my carpets and Area rugs!!
I don’t think you really care why I gave a 7. Not the quality I was hoping for for this price point. For the cost there is no excuse for all grout near the wall to not be touched. Perpendicular lines and horizontal grout not done as the technician said he can’t get that close. So 2 inches off the wall no cleaning? There should be a disclaimer that the entire house would be like this. He also did not move the lightest furniture without me standing over him. Unfortunately I was upstairs so the downstairs had many areas he just skipped right over downstairs. I would have been happy to move the light entry way table and the couch (very small couch I can slide with my knee). I’m glad I at least caught the small wheeling wine cooler. It took a small push to the side so the scrubber could fit. Attention to detail and care when the homeowner is talking. He was very friendly but talked right thru me and did not acknowledge any of my concerns. I went to the store and bought cleaner, grout brush, and magic erasers to do it my self.
The cleaning is thorough and technicians are professional and friendly.
I am very pleased with the courtesy, efficiency, and great results. I was very pleased with how the almost original color of my grout was restored to make the color of the grout was uniform throughout the entire house. I had put off having this done due to the fact that last time I had my tile and grout cleaned I didn't see a great change. Tnis time was a definite improvement, and I will not have my tile and grout cleaned and resealed on a regular basis.
The efficiency and professionalism of the technicians and the attention to detail.
I was super impressed with how my couch turned out. The man who cleaned my couch did an awesome job and I'll definitely request him when I need these services again!