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based on 29071 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
On time, all business, good job. In and out quickly
Trey was OUTSTANDING. He called me to let me know he was on his way as promised. When he arrived he presented as a very professional and respectful person. He explained the entire process and took extreme care to protect my property. The work he performed made my carpets look BRAND NEW. TREY should be promoted and or at least recognized and compensated for the way he represented Zerorez Jacksonville.
Efficient professional thorough
Zerorez people come on time and the price is exactly what they quoted on the phone.
The technicians want to make sure you get the service you expect.
The technician was great. He was polite, knowledgeable and cared .
Michael, the technician, did an excellent job on our rugs.
Our tenant was very happy with the carpets that were cleaned. I really appreciated your help with this last minute request.
Thorough and professional employees, on time and respectful of property
Your service technician only spent 10 mins time total cleaning the carpets. So he went Ober them as fast as he could and went to the parking lot to send me the invoice. There was still spots of pet oils on the carpet. The carpet was brand new pwhen I moved in and I only lived there one year. My pet is clean and house trained. I hired your company because of your promise of zero residue. I had to be moved put and have my keys turned in Sunday. So I had to go bavk over my carpet and carpet clean it myself with my cleaner. Even though I vacuumed before he cleaned it, my carpet cleaner still pulled up lots of hair and dirt. I own a cleaning company called DeepClean4Life. We do carpet cleaning and I have employees. I know when an employee goes in and does bare minimum or if nothing at all. That's the kind of service I recieved. I can't afford to replace my entire carpet bc someone else on your team couldn't take the time to pass over a pet oil spot more than once. My carpet cleaning did a better job than whatever you did to my carpet and I had to waste my time dealing with this.
Josh was outstanding. He explained everything and listened to my.concerns. my carpet and recliner.looked like they.were new when he finished.
Very professional staff; did a thorough job
Job well done by caring employee
Easy to schedule. Good results
Your tech was prompt, courteous, and did a fantastic job.
Excellent
Excellent service and does a very good job cleaning.
The tech never vacuumed the couch. He just started rubbing leather conditioner on the sofa and now it looks worse than it looked before. Complete waste of my time and money.
Fantastic carpet cleaning.
You are fast but thorough and reasonably priced.
Kendal was very knowledgeable and shared info without being pushy. Both Kendal and Clayton were professional, friendly, respectful and courteous. They did a thorough job including clean-up. Thank you.
Friendly and professional service
Gabe did a great job! Thanks!
Quick and friendly service.
Prompt, professional service at a reasonable price.
On time and efficient
Dalton did a superb job. All looks great
Zerorez does everything that they tell you they will and generally above my expectations. They are good people.
The professionalism of the technician.
Everything looked awesome. Thanks so much. We will use again in future cleaning's.
Excellent service! Really great outcome and such a knowledgeable service man