- Phone: 904-891-0631
- Visit Website
based on 26418 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I love the communication between the technicians and the customer! They do a fabulous job keeping our carpets clean without drenching them in water! Zerorez is our very favorite carpet cleaning company! So much so that we’ve entrusted our nice oriental carpet - for the second time!
Efficient and excellent service. The carpets look almost new!
On time and always professional. Reasonably priced and the work is always great.
Really made a difference in our carpets. They took extra care to not mess up my house by wearing booties, protecting the corners of walls and furniture and mopping up any water on the tile floors. They started working as soon as they entered the house and worked efficiently as a team (Jacob and Anthony) so no time was wasted. I was also impressed with how nice they all were. We would recommend ZeroRez to everyone.
I got my couch, carpet, and tile grout cleaned and it all looks brand new again! The best part is no toxic smells either!
My carpet looks brand new!!
Great job! I would have given 10 if the prices were more reasonable.
Excellent service, pleasant technician, didn’t try to to up sell, cleaned a sectional, 2 seated couch and 3 area rugs and the rug around the master bed at a reasonable price. Finished in 2 hours and it looks clean. Highly recommend
Zerorez Jacksonville is consistent! On time, quality technicians, respectful of your property and time. Always offer periodic specials for value minded customers. My preferred vendor for carpet and upholstery cleaning requirements.
We had an issue with being misinformed by our initial technician regarding a rug cleaning service. We were told a rug cleaning would guarantee elimination of urine scent form the rug, so we often to add in this service. A day or so later, the smell was actually worse. After bringing the issue up, we were told the service we received was not a proper cleaning for an area rug. To effectively clean the area rug, we were told we could pay an additional fee for proper cleaning to achieve the guarantee that the initial technical gave us. We were also told we would not be refunded for the price in which we initially paid to get the rug cleaned even though the technician essentially provided a false guarantee and did not deliver. The second technician that came in did a great job, was well informed, and honest. The service representative over the phone was also friendly and helpful with my questions upon scheduling the service. Unfortunately, due to the misinformation from the initial technician and the unwillingness to provide a refund, I would likely not recommend nor would I return for future services.
Great service! Polite technicians!
On time. Efficient. Friendly service.
It seemed that our job was rushed. For instance, we had a water leak upstairs and there was a definite line in the carpet where the water came to. It was not pre treated with anything and line still there.I set the appointment up a month in advance. They didn't finish on the first day and told me their boss said they couldn't come back the next day to finish. I had to awit3 days for them to come back and finish.
Bad business practice.
The service rep was on time, polite & did an excellent job.
Professionalism, courteous worker.
Outstanding job! Technician was very professional, and cleaned our pews in a timely manner. Great work and we will call on you again in the future.
Great service. Technician very thorough
Christian was exceptional, and he explained the process in detail. I felt like there was a respect for my belongings and a genuine interest ensuring the job was done to the highest standards. Zerorez is an eco friendly and economical solution to residential carpet cleaning. Thank you so much!
I liked the technician
Service was great! Quick and no lingering chemical smell. Carpet looks great!
Looks and smells great. Great service
MY SERVICE TECH JAYLEN WAS SO PROFESSIONAL AND THE JOB WAS DONE WELL. HE WAS COURTEOUS AND PLEASANT AND DESERVES A SHOUT OUT.
Very professional and cost friendly.
Very hard working men. They did a great job.
The bathroom turned out great!
Carpet cleaning was great - removed pet smell
Prompt, professional, courteous. Performed job well and would use again to clean tile and grout.
Employees polite, answered all questions, worked in a timely manner to complete the job. I would recommend this company to family and friends. Job well done!!
Professional and friendly staff, great service!! I would definitely recommend !
Prompt, thorough ,friendly technicians. Carpet always looks clean. Decent price.