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based on 26622 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Convenience, professionalism, and thoroughness.
The technician was prompt and very courteous. He explained the entire process and was very thorough in his work.
Very friendly service and my floors look terrific - love them
Seemingly our carpet looks new again & I am trusting that it will remain as such for a long time.
The service technician, Derek, was very personable, listened to me patiently and took his time to complete a fantastic job and appeared sincere in wanting to make certain me and my husband were completely satisfied.
Spencer was very nice
The gentleman who came to my house was great! He answered all my questions, then cleaned our carpet. My white carpet was very dirty, and he made it look brand new in just a 1/2 hour.
The technician was very knowledgeable and pleasant. He was very thorough and explained the benefit of this type of cleaning process. Altho the carpets are 7+ years old and worn in the main traffic areas, when the process was completed, the carpets not only smelled fresh and clean, but they were brighter and fluffier too.
Even after 4 additional guests and their dog during the holidays, the carpets still look clean.
I like the commitment of the employees who come to my home to quality service. They are friendly and professional. The work they do is top notch and I would absolutely recommend Zerorez to anyone!
Spencer has come to my home several times and the work he does is excellent. He is personable and professional. You have a gem in him!
Sent out a truck that was broken , no hot water to use to clean tile, took much , much longer to dry.
The tech worked thru it the best he could, he was a nice young man and shouldn't be put in that position......it. Took him alot longer
Our service tech was professional, courteous and was careful throughout our house.
However I was under the impression that no chemicals were going to be used except the pure water steam. The chemical (orange smell) that is used when cleaning the tile floors is almost unbearable. I had a headache for hours afterwards. It also left a sticky residue and I had to steam mop the floor as soon as it was dry. We also had the bedroom burber carpets cleaned. The master bedroom which is rather large seemed to dry more quickly than my daughters room, which has the same type of carpet and is smaller (it was like her room was soaked). We had to wear socks as the floors stayed damp until late into the night. Again using the solution that was used the orange smell was overwhelming. My daughters rug did have a small spot of dirty, but again I did not think that any chemicals were going to be used, that is the main reason that I choose to go with your company. I have had our tile grout steamed cleaned before by another company and they did not use any chemicals. The tile came just as clean. With all that being said, the title grout was clean, the rooms look fresher, but the amount that I paid I believe was too much and I will be looking into steam cleaning the carpets myself (they are just a little over a year old) next time, and trying to find the previous or another company that does not use any chemicals when cleaning the grout. Thank you.
Patrick was very professional and did a great job. Ineresting that he told me I would get a copy of the invoice but haven't received one yet.
I am a residential property manager and could refer your company to my owners as well as 40 other residential property managers.
If you would like more business, please call me atPhone number removed,
Friendly help and willingness to solve problems. Also the fact that the company is
family owned and residence of Jacksonville.
I was happy with both the service man and the cleaning results.
Your product was great. It got all but one little spot up and that was ok because that
spot was old and I had not idea what it was. The service was great and so was
Bryan, I believe that was his name.
very professional and expert job.
I like everything about Zerorez that is why I continue to use the company. Customer service is great, I can alway depend on the outcome being good and the price is right!
Great job! It was somewhat of an emergency and they came very quickly. LOVED our experience.
friendly service,carpet stays clean longer,eliminates recurring stains
excellent clean--and fairly quick dry
Your product works. I also love the fresh clean smell of the carpet cleaner. I completely trust my technician.
The carpets and tile dry very quickly and look alot cleaner!
Prompt, nice and professional. Fast service!! Great company and technicians.
Quality of the service. Competent and friendly staff.
Excellent service and professional application. Chris was an excellent representative of Zerorez. I will refer you to others.
The orange cleaner smells wonderful and Brian did a fantastic job cleaning the 3 rooms. I have already been recommending your company to my friends. Brian was on time & very helpful with our questions. I will be calling you again in the near future for the other 3 rooms!!
I like that you don't use soap, so there is no residue left in my carpet. This means the carpet is clean and won't pick up any additional dirt. Thanks!!!
The concept of not having soap in the cleaning process.
Excellent cleaning and fast!
fast reliable good work
Smell was nice. Great to not smell chemicals! Customer service was outstanding. The tech was thorough and did a great job!