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based on 26418 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I love that our carpets are nice and fluffy, and they were bit wet after being cleaned!
Fabulous service, although my rugs are in storage so I have not been able to see them. But, your team was professional, on time, and followed through on everything they said they would do. I can not wait to see them in my new home once it is built.
Quick response, follow up and speedy service
I like the fact that my carpets stay cleaner longer when I use Zerorez. Your representatives have always informed me of my options and explained the processes to me thoroughly before doing them. The latest technician that was here, Ivan Spencer, was exceptionally good at considering products for different problems. The ones he chose verified his knowledge of product use. He did a wonderful job and even went the extra mile on some of our difficult spots.
Clean smelling. Carpet stays clean for longer.
The technician called while he was on his way and actually showed up early. He then walked me thrown every step of the process, explaining what he would be doing and asking if I had any questions. He then walked me through each item on the bill, noticed a discrepancy and had it taken care of immediately.
Excellent service and products, I highly recommend you and posted it on Facebook as well. do you have a facebook page?
Fast, efficient and cost effective
On time. great job.
It got deep bluebberry stains out
Timelyness and complete service, and curtousey of your rep.
I like the clean feeling of my carpets without chemicals sitting on them.
Also, in all the years I have used Zerorez I've never encountered an employee with a bad attitude.
Carpets look great and was very impressed with your service !
I have a king size mattress that needed cleaned do to stains and paid 99 and it still looks the same. If the person who came out would of told us that all he could do is use some stuff to eat bacteria and that to get it cleaned right it would have cost around 225 dollars I could have saved the 99 dollars and tried cleaning it myself. They didn't even get the Koop aid stains out. He worked on it for like 45 min I was told but it looked the same as it did before you guys came out. Not sure what you can do to make it right but just wanted to let you know I wasn't very impressed.
First and foremost your service tech Patrick is a good guy, professional neat and squared away. However something was very wrong this time my carpet was cleaned. I have used Zerorez for the last 4 years and have been extremely happy with the results. However this time you could not remove the stains to my carpet. Patrick said he went over the carpet with every type of cleaner he had, protein etc. However the carpet still had stains on it. But I took a hot towel with just plain water and removed them I showed Patrick. You changed trucks and this new truck must not have the capability as the old one. If I have to clean the carpet after you leave then there is a big problem. I have a Bissel carpet cleaner and all I use is hot water and it did a better job than your system. I am very disappointed. Not sure if I will use you again. You are more expensive than anyone else and I don't mind paying for a service but when you don't preform to expectations then there is a problem. I cannot recommend you to any of my friends and family because you did not preform as advertised. Sorry but the truth is the truth!!!
My carpet was a challenge agreed as the condition is on the older side of ground in however I would think I could walk barefoot on it the day of the cleaning and at least the day after and not have to wash the bottom of my feet before putting shoes on to go outside!! Just sayin' !!
Once again, service was wonderful. My serivice guy arrived on time and and finished up 3 rooms in an hour with time to spare. My carpet and tile look awesome! I also love the citrus smell I get after the carpet has been cleaned. I doesn't smell like harsh chemicals.
reliability of arrival time and friendliness of representatives. Quality of cleaning of rugs depends on age and variety of carpet stains.
I was extremely pleased with the service Zerorez provided. The technicion was extremely knowledgeable and helpful when he came out to clean my tiles and grout.
Area rug looked very good after cleaning. Polite and professional service.
Prompt and efficient.
No chemicals.
Technician explained clearly and was very courteous and considerate.
As far as products, they are great! Have used you for carpet, upholstery, linoleum and now tile. Your service is what sets you apart. I have dealt with you in 2 different states and all servicemen have been polite, timely and get the job done right. Ive never had any complaints about anything!
I love that it's all natural and the people working for Zerorez were great!
No chemicals or toxic smells. Excellent, friendly service.
Your IICRC certs...
Friendly, prompt and courteous. Ivan did a graet job.
Friendly and professional. Amazed at the dirt and spots that came out of the carpet.
Products remove pet stains and cleans carpets in an environmentally friendly way, leaving no soapy or crunchy residue. Staff is friendly.
Did an excellent removing some set-in stains. The technician was very professional'
very thorough cleaning and removed some spot i didn't think you would be able to remove.