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based on 26418 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Good job at reasonable price
The associate was very knowledgable and informative.
Professional staff, effective treatment, easy schedulin
Very competitive and friendly
Ease of scheduling, prompt service, professional appearance, great results!
My job was a 30 min job but I still had to pay the min $150 which is a lot for such a small job. I probably should have shopped around to see if I could have gotten a better job, but have used Zerorez before so just called you first. Quick service, nice worker, fine job - just a high price for such a small job.
Speedy service and courteous worker.
The technician was prompt, professional and did an excellent job.
Agent was very nice and professional. Carpets dried fairly fast.
The product smells great and cleans well. Your employee Mr. Ivan Spencer was very professional and did an excellent job of cleaning our chair and couch. Very impressed with the results!
Very professional...show up on time....very thorough....love the idea of it being very "clean" water and products...like the feel of the rugs afterwards that is they don't seem like they are loaded up with all sorts softeners
ON time and did a through job
Friendly and thorough technicians. They did an awesome job on our carpet.
pruducts smelled good and seemed to clean the carpets well.
Your technician was very polite and informative and performed very satisfactorily. It weems that the carpet stays cleaner longer when you do the cleaning and your fees are competitive.
I have always been impressed by the quality of personnel that you have performing the work and this time was no exception. Trevor did a great job I am I look forward to having you back for our bi- annual carpet cleaning
Amazed at the results. I thought my 12 year old carpet was shot. I called Zerorez and I will hold out for several more years! The carpet was not soaked. It dried in about 3 hrs. I am impressed.
Clean product, friendly service, and easy to use
Service is excellent. I love the scent and my carpets look like new. I have allergy problems and I love the natural products you use, and NO SOAP!! The technician, Ivan, was wonderful. My second Zerorez use but certainly not my last.
Your company is always on time and on and out. The carpets are never over saturated. The services reps are knowledgable and attentive. This was my 2nd experience and I will be a repeat customer and I will highly recommend your company to others.
That Zerorez shows up on time, gives a call before, does a great job and the representives act professional.
Your Tech was knowledgeable and helpful I was very pleased with his service!in explaining what the service entailed and the results expected .
The serviceman told me he couldn't really clean my oriental rugs unless he took them
to the warehouse. I had them cleaned before (water) and didn't want to send them out.
He was right. He actually gave them a wet-vac but they aren't clean.
He did half of the dining room rug, around the edge of the bedroom rug, three 4X5 rugs and
a 7X9 in the family room He did the tile in the kitchen area. After the pricing got over
four hundred I told him not to do the halls or any other rugs.
He warned me that he didn't want to spot clean any of the orientals...which has been done
before. But he didn't want to take a chance.
So, I can not honestly say that I could recommend your services to anyone I know.
He also charged me for a 2X4 sweep of the two closets....just the walking area.
Thank you for the opportunity to leave a feedback.
Sorry it could not be more positive.
The men who clean our home are always very clean-cut, well mannered, polite, and kind. I find they strive for an old-fashioned, customer oriented service, which is refreshing. I do wish there was a bit more consistency in pricing. I also have noticed the last several years that the stain protector in the carpet used to be included in the price, and now it is no longer included. I find that disappointing. It seems like zero Rez, in an effort to compete with other companies' prices, lowered their prices, but then started to "nickel and dime" their customers ie: stain protection and certain stain treatments cost more. I wish this was not the case. But overall, the service is well done.
Good service
They did a good job. Only problem was the brush got stuck in one of the air ducts while they were cleaning. He was able to get it unstuck, but not sure if there was any damage to the duct or not. Just wanted to note that (the tech said if there was any damage, zerorez would take care of it). Once we have our air conditioning company check it out, we'll let you know if there was any problems.
Thanks,
Name removed
I'm not quite as pleased with the cleaning the second time I had Zerorez. It's like several spots were completely missed.
I have never seen my carpets cleaner than after Zerorez worked their magic. I am recommending you to all my friends and family. The only way my carpets could look any better is if I got new carpet so that the 2 bleach stains (from the past owner of the house) would disappear.
was very pleased with the end results.
GOOD CUSTOMER SERVICE