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based on 29649 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The tech did a great job cleaning the recliners.
Knowledge and efficient
Scheduling EASY. Communication GREAT. Service over the TOP. Gabriel did a Fantastic job, clearly the best service we have had in terms of cleaning floors and carpets.
Professionalism of technician and outcome of cleaning.
Very professional service. My furniture looked great after the cleaning.
I've used other carpet cleaning services in the past and just not seen, felt or smelled the type of clean that ZeroRez achieves. It's unbelievable!!!
It seriously makes my whole month after the carpet has been cleaned, not to mention the other pieces of furniture I've also had cleaned. I thought I needed to buy a new sofa. But after yall cleaned my sofa, it was like new again.
I also appreciate how polite and well-mannered the technicians have been. Overall, I would recommend your products and services and will be a repeat customer, myself.
Friendly.....fast....clean...efficent
The job was well done, and the technician represented your company well.
The service technician, Alex, was very professional, friendly and did a fantastic job cleaning our carpets.
Harrison was on time and very courteous, professional and fast. He explained things properly and about additional zerorez services for future visits. It was a great experience overall and the carpet looks great.
Quick and professional job
Very efficient and upfront about charges.
The technician was super nice and polite, but I'm not sure that my sofa was cleaned properly. I own an interior design firm and I'm pretty familiar with upholstery fibers. The fabric is 100% polypropylene (super durable), but there is a stain that I cannot get out. I noticed that the tech was using a natural fiber cleaner, so I flagged that since there are not any natural fibers in the sofa. He started speaking about the interior down feathers which has nothing to do with the cleaning of the fabric. The stain remains on the sofa, which is also concerning since that is the reason I called in the first place. A little disappointing.
The service man was fantastic. I cannot say enough nice things about him. Job well done. Polite, efficient. Very happy with the job and have already recommended ZEROREX to a neighbor
The technicians were very professional and did a great job. Carpets dried quickly and look new again. We would recommend Zerorez to our friends.
Morgan called at 8:33 am to let me know he was 30 minutes out and arrived about 9:15. I showed him around the home and what I wanted done. He was here about 15 minutes when he asked if I had a "restroom" and I let him know I had a bathroom in the hallway. I don't this reflects positively. Especially with the amount of time involved, this was not just a urination need! It certainly didn't leave real happy.
When he got started he brought in the electric pump sprayer for the pet treatment application. Turns out that wasn't working properly and was just spitting a little stream. He then brought in a couple of hand pump bottles. I have doubts as to the overall efficacy of the application process. The room that needed this treatment the most has not had the odor improve as much as I had hoped for.
Efficient, on time, knowledge of profession.
Friendly professional staff
my rug looks exactly as when you took it to be cleaned. It still looks dirty and does not smell clean at all. The delivery was late and difficult to schedule.
I've used your services for as long as you've been in business here. My carpets and grout look great after your man cleans them. The carpet does dry faster than other companies do.
i am really disappointed
As my friend referred Zerorez to me because he was please with your company's work I would be pleased to recommend Zerorez to friends and family. Trey was very pleasant and professional to deal with and did an excellent job!!!
I prefer not to have my name in a public statement but will most definitely share my comments by word of mouth!!!
Caleb Baker was extremely professional and knowledgeable. He was able to bring our carpets back to new! 10/10 would recommend!
Caleb was awesome - efficient, professional, knowledgable - He represents your company really well!
Very professional and the carpet came clean much better than expected
Service was great. Customer service was exceptional.
Joseph was upfront on everything and great to work with! The drying time was as stated instead of having to wait over night. My cheap carpets look so much better and feel clean.
Scheduling was very easy and they had great follow up. The service tech called to confirm the stimated time of his arrival beforehand and he promptly arrived. The technician was very professional and did a very good job. He was able to spend extra time on spots that we enquired if they were new or had reappeared.
Isaiah was great!!!
Very knowledgeable on carpet and rug care. Especially helpful with managing pet stains.