Zerorez Jacksonville
225 Sampson Way
St. Augustine
FL 32092
United States

Average rating: 9.7 out of 10 based on 28774 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 20, 2025 — Rated 10 out of 10 by R.C. Zerorez Jacksonville
What do you like about our products and services?

Harrison was very thorough with his approach to our carpet cleaning needs.

Report a concern   October 20, 2025 — Rated 10 out of 10 by J.C. Zerorez Jacksonville
What do you like about our products and services?

Very pleased with service. My wife cousin recommended Zerorez for carpet cleaning, if you can please her you should be able to please anyone.
Caleb, was nice young man. It had been a while since we had our carpet cleaned and his work
made our carpet look like new.
Will recommend your services to anyone.

Report a concern   October 20, 2025 — Rated 10 out of 10 by K.Z. Zerorez Jacksonville
What do you like about our products and services?

Zerorez is always so timely, pleasant and professional. They are my go to when I need a carpet refresh and I have never had a negative experience. Taylor and Kaz have been my most recent technicians and they were phenomenal. Thank you!

Report a concern   October 20, 2025 — Rated 10 out of 10 by Beth Murray Zerorez Jacksonville
What do you like about our products and services?

Not only did the fit me in with a time that wasn't available on their website, they showed up on time and were professional and efficient. I couldn't be happier!

Report a concern   October 20, 2025 — Rated 0 out of 10 by T.M. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

Tech called hours before appointment wanting to come early. I said I wasn’t even home, but could hurry back and be home by 1:30. He said something about checking with the office because he isn’t supposed to wait around. I never heard back so when he did showed up about 1:45 I wasn’t ready.

He about 10 minutes per room and after he spent about 5 minutes in the first room, I told him that seemed quick. He said it wasn’t that dirty. I told him it was dirty, with two dogs, dog feet and dander, it is dirty. He seemed like he just wanted to rush abs get done for the day. My house now stinks.

Report a concern   October 19, 2025 — Rated 8 out of 10 by J.C. Zerorez Jacksonville
What could we do to improve?

I’m not sure if it’s the cleaning or my carpet, but some spots didn’t seem quite as fresh as I’d hoped afterward. Can’t fault the product unless this shouldn’t happen. Overall I’d say it was a smooth and quality service. Hard to gauge expectations vs reality sometimes.

Report a concern   October 19, 2025 — Rated 10 out of 10 by B.R. Zerorez Jacksonville
What do you like about our products and services?

Great customer service!!

Report a concern   October 19, 2025 — Rated 10 out of 10 by Mark Sonderman Zerorez Jacksonville
What do you like about our products and services?

The tech was very knowledgeable c

Report a concern   October 19, 2025 — Rated 9 out of 10 by S.T. Zerorez Jacksonville
What do you like about our products and services?

Technician on time. Did a good job

Report a concern   October 19, 2025 — Rated 10 out of 10 by L.D. Zerorez Jacksonville
What do you like about our products and services?

Colton arrived on time with very good communication as to when he would arrive. He was courteous and professional and helped me decide what was best for our floors. He did a fantastic job and I will definitely be calling and asking for him to do our floors again. Our floors look fantastic.

Report a concern   October 18, 2025 — Rated 10 out of 10 by Chenesia Brock Zerorez Jacksonville
What do you like about our products and services?

Not an excessive amount of water

Report a concern   October 18, 2025 — Rated 10 out of 10 by B.C. Zerorez Jacksonville
What do you like about our products and services?

Very professional and explained everything,

Report a concern   October 17, 2025 — Rated 10 out of 10 by Arturo Suarez Zerorez Jacksonville
What do you like about our products and services?

Since we got 2 feedback requests, it is only fair to say that we are extremely pleased with how Anthony left our sectional. He definitely an asset to the Jacksonville Zerorez team.

Report a concern   October 17, 2025 — Rated 10 out of 10 by Arturo Suarez Zerorez Jacksonville
What do you like about our products and services?

Anthony is the only reason why we will continue to be repeat customers. He was extremely thorough and knowledgeable. Our sectional came out better than we anticipated.

Report a concern   October 17, 2025 — Rated 10 out of 10 by Maggie Lopez Zerorez Jacksonville
What do you like about our products and services?

Colton was great! Not only did he do a spectacular job cleaning, but he was honest, knowledgeable, and very efficient. My couch and carpets look new!

Report a concern   October 17, 2025 — Rated 10 out of 10 by Margarette Williams Zerorez Jacksonville
What do you like about our products and services?

They are effective

Report a concern   October 17, 2025 — Rated 10 out of 10 by Linda Mulligan Zerorez Jacksonville
What do you like about our products and services?

Great technician

Report a concern   October 16, 2025 — Rated 10 out of 10 by Melissa Dunn Zerorez Jacksonville
What do you like about our products and services?

Kendall, and the guy he was training, did a fantastic job. They were polite, worked hard and did the job very well. I was very pleased. Plus…my dogs liked them.

Report a concern   October 16, 2025 — Rated 10 out of 10 by Luke Ellington Zerorez Jacksonville
What do you like about our products and services?

Excellent customer service and attention to detail.

Report a concern   October 16, 2025 — Rated 10 out of 10 by S.M. Zerorez Jacksonville
What do you like about our products and services?

The pet odor was completely gone by the time he finished cleaning! He was efficient and professional.

Report a concern   October 15, 2025 — Rated 10 out of 10 by J.R. Zerorez Jacksonville
What do you like about our products and services?

Great team

Report a concern   October 15, 2025 — Rated 10 out of 10 by T.W. Zerorez Jacksonville
What do you like about our products and services?

The professionalism of the tech that arrived at the house was top notch. He answered questions without hesitation and even informed my wife of the additional options to get her area rugs cleaned. I will definitely use the company again for future services.

Report a concern   October 15, 2025 — Rated 10 out of 10 by L.L. Zerorez Jacksonville
What do you like about our products and services?

Everything

Report a concern   October 15, 2025 — Rated 10 out of 10 by Tito Smith Zerorez Jacksonville
What do you like about our products and services?

Efficiency and cleanliness

Report a concern   October 15, 2025 — Rated 10 out of 10 by R.B. Zerorez Jacksonville
What do you like about our products and services?

Great service and great people.

Report a concern   October 15, 2025 — Rated 10 out of 10 by C.W. Zerorez Jacksonville
What do you like about our products and services?

Informative

Report a concern   October 14, 2025 — Rated 10 out of 10 by Logan Swearingen Zerorez Jacksonville
What do you like about our products and services?

Everything

Report a concern   October 14, 2025 — Rated 10 out of 10 by J.S. Zerorez Jacksonville
What do you like about our products and services?

Quick, easy and simple. From the scheduling to the service. I greatly appreciate the peace of mind the tech gave me, double checking with me that I was satisfied. Will use again for my furniture and carpets.

Report a concern   October 14, 2025 — Rated 10 out of 10 by S.H. Zerorez Jacksonville
What do you like about our products and services?

Excellent service. The carpet looks great!

Report a concern   October 14, 2025 — Rated 9 out of 10 by K.M. Zerorez Jacksonville
What do you like about our products and services?

I like that your staff are friendly and thorough.


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