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based on 28774 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very pleased with service. My wife cousin recommended Zerorez for carpet cleaning, if you can please her you should be able to please anyone.
Caleb, was nice young man. It had been a while since we had our carpet cleaned and his work
made our carpet look like new.
Will recommend your services to anyone.
Zerorez is always so timely, pleasant and professional. They are my go to when I need a carpet refresh and I have never had a negative experience. Taylor and Kaz have been my most recent technicians and they were phenomenal. Thank you!
Not only did the fit me in with a time that wasn't available on their website, they showed up on time and were professional and efficient. I couldn't be happier!
Tech called hours before appointment wanting to come early. I said I wasn’t even home, but could hurry back and be home by 1:30. He said something about checking with the office because he isn’t supposed to wait around. I never heard back so when he did showed up about 1:45 I wasn’t ready.
He about 10 minutes per room and after he spent about 5 minutes in the first room, I told him that seemed quick. He said it wasn’t that dirty. I told him it was dirty, with two dogs, dog feet and dander, it is dirty. He seemed like he just wanted to rush abs get done for the day. My house now stinks.
I’m not sure if it’s the cleaning or my carpet, but some spots didn’t seem quite as fresh as I’d hoped afterward. Can’t fault the product unless this shouldn’t happen. Overall I’d say it was a smooth and quality service. Hard to gauge expectations vs reality sometimes.
Great customer service!!
The tech was very knowledgeable c
Technician on time. Did a good job
Colton arrived on time with very good communication as to when he would arrive. He was courteous and professional and helped me decide what was best for our floors. He did a fantastic job and I will definitely be calling and asking for him to do our floors again. Our floors look fantastic.
Not an excessive amount of water
Very professional and explained everything,
Since we got 2 feedback requests, it is only fair to say that we are extremely pleased with how Anthony left our sectional. He definitely an asset to the Jacksonville Zerorez team.
Anthony is the only reason why we will continue to be repeat customers. He was extremely thorough and knowledgeable. Our sectional came out better than we anticipated.
Colton was great! Not only did he do a spectacular job cleaning, but he was honest, knowledgeable, and very efficient. My couch and carpets look new!
They are effective
Great technician
Kendall, and the guy he was training, did a fantastic job. They were polite, worked hard and did the job very well. I was very pleased. Plus…my dogs liked them.
Excellent customer service and attention to detail.
The pet odor was completely gone by the time he finished cleaning! He was efficient and professional.
Great team
The professionalism of the tech that arrived at the house was top notch. He answered questions without hesitation and even informed my wife of the additional options to get her area rugs cleaned. I will definitely use the company again for future services.
Everything
Efficiency and cleanliness
Great service and great people.
Informative
Everything
Quick, easy and simple. From the scheduling to the service. I greatly appreciate the peace of mind the tech gave me, double checking with me that I was satisfied. Will use again for my furniture and carpets.
Excellent service. The carpet looks great!
I like that your staff are friendly and thorough.

Harrison was very thorough with his approach to our carpet cleaning needs.