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based on 28726 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great job ! Came for my rug cleaning and suggested I get the tile and grout cleaned. It is good as new, I am so happy with how it looks.
The technicians are very professional and do a great job.
Nice people
Very efficient and good customer service. My carpets look much better after being cleaned. The technician was very late compared to the timeframe first given to me. However, there was good communication letting me know when to expect the arrival of the technician. Definitely would use them again!
Fredia
Efficient and stains gone.
Worker do an excellent job with attention to detail.
Dalton did an amazing job on our couch and rug! He was meticulous and got every inch of it cleaned and looking great again. We will definitely call Zerorez again in the future and will request Dalton back again. Thank you!
Colton!
Amazing work. Communication was great. They turned up and did a great job. Thank you.
Carpets always turn out so clean, no soap buildup and they stay cleaner longer. Service personnel are always courteous, kind and do a great job.
Technicians provided excellent service
Antonio did a great job! Our sofa looks fabulous. He was friendly and professional. He even cleaned the floor before he left. We will recommend Zerorez and use your services again. Thank you, Antonio.
Technicians called to say they were en route an hour before scheduled time, was not ready yet, tried to make it work by having them complete couch first while I finished vacumming/picking up carpet rooms but couch price on estimate was incorrect and they ended up saying it would be 3x as much so didn't have couch cleaned. Then, my husband had to run upstairs to grab one thing while they were cleaning, and after he quickly left their area, they made a negative comment about him before he was even down the stairs. Very impatient/rude/condescending about process/pricing, etc. Colton worse than other person (think maybe he was training and was just following suit??). We will not be using ZeroRez again. Talk crap about your customers all you want, just make sure they are out of earshot first 🙄.
Easy scheduling and great customer service.
The carpet looks unclean
Very satisfied with the outcome of my furniture cleaning!
No soap residue! Service was efficient and did a great job. Appointment was quick ,too!
It was so easy to book. He was on time and did a great job. Great price too.
They are fast and the cleaning is well done. The stall and techs are very nice.
Excellent work. Thorough! Kaz was focused on customer service and outstanding results followed.
Ease of scheduling. Technicians personable and worked the entire time they were here. Efficient, and my carpet and staircase look great!
The non residue on my carpet afterward! Staff is great!
Everything
Quality and convenience for the price!!
Great service and fast response time
Work well done by Harrison
Friendly and knowledgeable staff, great service overall!
Nice service
Harrison did a great job cleaning my carpet and I trust Zerorez as a company that is committed to excellence!
The shower floor tile was not much better unfortunately. The rest was pretty good.
All the agreements made when appointment set were achieved. Call from Colton Bassett one half hour prior to arrival, He came in our home to survey what the job entailed. As we passed through the laundry room, I pointed out grape juice stains on a runner and asked if Colton knew of any secrets to remove said stains. His reply was I may be able to help with that!
We looked at the blue oriental area rug in the living room, and Colton confirmed it was wool. He advised that the rug could have a surface cleaning, however, it is beautiful addition to the room and deserves to be taken to Zerorez's warehouse for a thorough washing. Good timing for us, because Zerorez has a 2 for 1 special. and I can get rid or your grape stains at no extra charge.
Colton's estimate to complete the cleaning and needed drying time also proved accurate. I expect we will have our area rugs returned clean and stain free in two weeks or less.
We were customers of Zerorez in years past and the result is still the best. But it is rare to find a service technician who is personable, loves what he does and proud of it. It appears Colton has the ability to sell your company as well; Colton Bassett is a valuable asset on your team!