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based on 26418 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Thorough, on-time, professional....as enjoyable an experience as having carpets cleaned and grout steamed can be! ;-)
Effective cleaning
Very courteous technician, did a great job. Left a lovely smell that went through the house.
Great outcome with the product. Always happy with the service.
professional people. very knowledgable
The fact that there is no sticky soap residue...Service techs are very personable, professional, and knowledgeable about services...Will definitely use Zerorez for any carpet/tile cleaning.
THEY WORK AND SERVICE WAS GREAT
Knowledgible technicians do a great job and my carpets are dry by dinner time.
the guy said my carpet would be dry in 5 to 6 hours it took 24 hours and some areas even longer. lot of spots did not come out it just made them stiff
The professional service and the look of the carpets after being cleaned
Your employee was on time and professional. Carpets looked great.
Technician was very professional and infomative
That you guys typically do an excellent job, that your technicians are respectful and professional (and a few years ago, you completely got a rubber cement spill out of a carpet that three other companies said was permanent).
Timeliness in getting service performed.
Quality work with pleasant workmanship qualities. The difference is night and day from the last company we used.
You advertized 3 rooms for $99 I knew there would be extra for the spots/stains. 2 of the rooms were 100% empty one had furniture in it and I was told that would not be a problem. I disliked the fact that I was charged $35 for that. Would i have been charged $75 if they all had furniture ? I have lived in jax 38 years and have never been charged for moving furniture. There are plenty of other carpet cleaners out there that don't decieve their clients. I will also discuss this with my patients that work for WOKV.
Quick and excellent service
Doesn't leave floor crunchy
Miss communication of services.
Friendly, clean-cut looking, and polite! They always do a good job and never hurry. Are careful not to damage walls or furniture. Will never use any other carpet cleaning service!
On time and tech did a fabulous job
My carpets always turn out great and the staff are always helpful with getting my tough stains out.
The tech was almost perfect until we found our garden hose not rolled back into the holder, laying in the plant bed and the sprayer laying on the ground. As my father taught me, leave the house in a better condition than you found it. Sadly, this wasn't true.
The professionals at Zerorez are always on time for appointments and do a great job of cleaning your carpets. If you think you need extra spopt cleaning, Zerorez is more than glad to do it.
The courteous manner the technician explained the work he was going to do.
He performed the job professionally and took extra time to address stubborn stains.
The primary stains we were concened about were removed well to our amazement and satisfaction.
Good job
Technician was professional, work was done quickly and results were what we wanted.
They work very well
No harsh chemicals
Excellent and very professional service. Prompt and very courteous. Would highly recommend
Technicians are professional,on time and very competent. My carpet and couch look like new