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based on 26418 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
professional service staff, no residue
Patrick was great in explaining the process and trying to take care of details. Missed the bedroom walk in closet which I did not actually point out to him. Products smell good and furniture looks good. Area where dog occasionally sleeps on rug was pointed out, still smelled like it had not been cleaned well once dry. Not too big a deal cause only faintly odorous to begin with. Overall nice job.
Service was very good
My clean carpets spoke for themselves and your product. The office carpet has NEVER been that clean.
The products are both safe and some of the most top of the line chemicals on thr market. The technicians are both friendly and educated about the products.
Carpets looked great.
Very polite, and my carpet looks great!
Our carpets always turn out beautiful and very clean! And the techs are always very nice and professional!
Your service provider did an excellent job and in a timely manner. He called 1/2 hour before as you told me he would. He was also very plesant.
I like the fact that I had an issue and it was taken care of in a timely and professional manner.
Very professional and did not try to up sell me.
Great service and my carpets look great!
Move furniture
ALL IS OK
What do I like about Zerorez?
Simple put, everything!!! Very much open communication! From setting up an appointment to the tech. completing the job. I received a reminders call about my carpet being cleaned the next day and time the tech. would be at my home. The tech. called me 15 minutes before he arrived. He arrived at my home just a few minutes before our scheduled appointment. He asset the carpet and explained in detail what he was going to do. The pre-treatment had a nice citrus smell to it. He cleaned my carpet in no time and it looked GREAT!!! This is my 2nd cleaning expierance with Zerorez and I will call them for my next carpet cleaning again!
I was very impressed with the professionalism of Ivan. He explained the entire procedure; as I was a new client, and did an incredible task of cleaning my carpets. He even showed me a sample the quality of the tile cleaning, which I am considering. I have already made recommendations to several homeowners.
I like the end result and how my carpet looks and holds up.
They clean and the employees are professional
Very professional, great service, on time and good pricing.
Works well and technician was professional and friendly
Your Rep. was very friendly & courteous. Explained everything and was professional.
The customer service was outstanding, as were our carpets!
Excellent customer service and the carpets stay looking cleaner longer than other companies.
Service delivered exactly as promised. Very flexible with scheduling.
When I called for the appointment, I asked about the cost of cleaning the grout and was told $1 / foot. I have a lot of grout to clean, so that was going to be expensive. When the workmen came, I asked them to give me an estimate. Turns out there is a discount for over 600 sq ft. Who knew. I was very happy to get a discount and get my grout cleaned.
Work done was timely and effective. Unfortunately, vehicle exhaust from your vehicle running for a couple of hours in my driveway killed four boxwoods and part of a camellia.
Delivered what was promised. On time for appointment.
Some stains were not removed totally.
Removed the smell and stain
Carpets are definitely cleaned - lasts a long time,