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based on 26418 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great Job!
The knowledge of the service person.
you cleaned our carpets thoroughly and professionally.
You delivered on exactly what you advertise on the radio ad.
Thanks for making my wife happy!!
Tech arrived on time, was friendly and respectful, worked steadily, didn't waste time, and did an excellent job. I like the fact that there is no reside left and spot treating is done also stains and as pet soiling can be treated.
The thoroughness, courtesy of the technician and the customer service person who scheduled my cleaning.
Steven arrived on time and was polite and pleasant.
For our carpets, Zerorez has always done an excellent job, leaving the carpet clean and smelling fresh.
My carpets stayed wet for almost 24 hours - spots on the area rug are still wet 48 hours later. This process seems much wetter than other carpet cleaning services I have used. Also there was a lot of water spilled onto the hardwood floor outside the master bedroom which left a white film after it dried - as did small paw prints from my dog after he walked on bedroom rugs. So this is not residue free as promised. The carpets feelcrunchy/sticky instead of soft and clean and the floor looked awful so I had to get down on hands and knees to clean up film and buff it back to decent shape. I'm wondering if the "protection" that I paid extra to have added is the culprit. But overall my high hopes were not met. On plus side your technician was very professional and polite. I was impressed with his demeanor, just not the way the carpets came out. I am not sure I want to have you redo them as it will mean moving things out and back again and another 24 hours of wet floors.
First of all, I have only been with Zerorez for 6 years, but I would not consider any other company for my carpets. The method used I believe is the cleanest service available. Next, the service personnel is very considerate and professional. I believe they really care about the end result and the customer. I rate the company and personnel a 10.
I was very pleased with how good my carpet and tile looked after the cleaning. Our technician was courteous and did a great job. Thanks!
no residue left.
Service is amazing! Floors look great!
Awesome service
The carpet looks and feels like new. David was very knowledgeable of the product and the process. He was a very professional representative of the company. And the company was easy to work with and reliable on price and appointment time. I had a very good experience.
Your service guys are always on time and we have always been happy with how our carpets have been cleaned.
Sales people are very professional
Everyone has always been very professional and at the same time very friendly. We have used Zerorez since they first started in our area and have never had a better job done on our carpets. We have two large dogs and they never hesitate to go back over any area that our dogs favor. The advice to use only cold water and blot has proven a lifesaver --especially--on red wine.
Zerorez was completely accommodating with our last-minute cleaning job. Their staff was so professional and courteous. They were extremely thorough in explaining the process and how our specific needs would be handled. Zerorez will definitely be handling our carpet/upholstery cleaning needs from now on.
Your honesty and integrity
Rate a 10
All promises kept. Service technician very professional and a people person. Carpets looked and smelled better than we expected. Tech. was efficient and fast. We could not be more pleased.
Smell was very nice, really got my carpets clean. Spots removed
I wasn't satisfied the first time and it was corrected with a follow up visit. Looks so much better. Glad the company is interested in doing a good job and making customers happy
The efficiency of the service and how clean the stairs looked afterwards. The person who cleaned was kind, knowledgeable, and thorough.
everything
Speedy service and good work
The products really work! And the technician is always professional!
no residue on the carpets. Friendly techs who show up on time.
Professional n knowledgeable tech .
I have used Zerorez for years to clean our carpet, area rugs and tile floors. Their technicians are very courteous, professional, neat, and always do an excellent job. They are always on time. Carpets always come out clean and fresh, and never have that sticky residue feeling. I highly recommend over their competitors.