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based on 26418 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
No soap residue left on the carpet and the products smell good also.
Great service.
I first had my carpeting cleaned...I was so pleased I had my Orientals cleaned too.
They came back yesterday.Fabulous !
I really like the fact that they give exceptional customer service. My carpets look great!
Great Job on the carpets, you are the best in the business. I would highly recommended your company to friends and neighbors.
With that said, I was disappointed in the more expensive work that you did for me, the title cleaning, and sealing. Once everything dried, there were sections of the grout that did not get clean. I do not know the reason why. It is possible that the stains were too deep in the grout for your equipment clean.
Second, I was not happy with the sealing. The reason I am saying this is that the bathroom you did for me off the kitchen, my two-year-old grandson took a bath in that evening. Of course, he splashed water everywhere. Afterwards we mopped up the floor, and then I notice that some of the grout stayed wet for hours after. I would not expect this if it had been sealed.
Bottom-line, I will continue to use you to clean my carpets; but I will never use your tile cleaning and seal service again.
You make my old couches look brand new! The service man was very nice and was helpful to my son who had many many questions about the cleaning!
Excellent response and my carpet has not been cleaner since the day we had it installed. The technician was extremely professional and well mannered.
Carpets remained wet for over 3 days.
Several stains also appeared where there were none before being cleaned. Two representatives came out to view and never called me back with an answer.
Zerorez does such a beautiful job, our carpets dry quickly and always look lovely. The service people are always on time, are professional, and get right to the job and finish in quick order.
Promt, great service, very courteous worker!
On time, professional, and work product is excellent. that is all.
Technician was early and completed the work quickly and efficiently. One thing that he did that was appreciated more than a quality job was as he moved through the house he made sure that the hoses didn't get dragged around door frames or furniture.
The redo was successful and I am much happier now!
all o.k.
Service people friendly and efficient.....did an excellent job.
You do an excellent job of cleaning carpets and your staff is always friendly and professional.
The people, the responsiveness, the result. It is a bit expensive
HIgh quality, on time and fast.
Excellent job and friendly worker
The tile and grout cleaning was absolutely amazing. I've used the carpet cleaning for years but this was the first time using the tile cleaning. Ben was so informative and very professional. Excellent customer service
fresh smelling and non chemical
Professionalism and clean products.
The service tech couldn't have been more polite and professional. My dissatisfaction in no way is a reflection of his service. I am disappointed with the outcome of my "cleaned" carpet, it did not come clean. I'm not sure if it's because the truck ran out of the "patented water" and he had to use tap water or the spot treatment was not the correct one?
We have used your services before and were completely satisfied.
I would like someone to come and retreat the spots using the correct solution and water
good job and on time
On time service and knowledgeable technician.
Product cleans extremely well-----technicians always on time and very courteous.
The 2 employees that I dealt with are very professional and they did a great job
Technician was friendly and went to work finishing the job much more quickly than I expected. I was very happy with the finished result. Will definitely use Zerorez again.
Service was wonderful and I loved having my couch / chair and tile floors truly clean!
Mr.Moore was quite polite and a pleasure to deal with.
The carpets came out cleaner than I expected.
One carpet being atleast 16 years old came out cleaner than had done wben I've cleaned it myself.
Thank you again.