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based on 26421 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The carpet looked and felt clean.
professional staff....reliable results....courteous.....you always do a great job
I called on a Friday and was able to get my carpets cleaned the following Monday. I was a little disapointed when I recieved a quote for $129 and then was charged $309 for pet treatments. I would think we should know the possibility of the high price while scheduling
Professional staff and services to clean my carpets are top notch.
No chemicals - process for cleaning.
Thank you again for having your wonderful employee come out and redo that one rug it smells much better I appreciate your level of expertise.
I love that you show respect by putting on shoe booties before entering my home. It may seem a little ridiculous to some but we truly admire Zerorez by thinking about those little things that mean so much to the customers.
Love your service and kindness you show!
Very professional.
The techs and their work was outstanding. They not only did what I asked but offered additional service to preserve the work and prolong the time frame before cleaning is needed again.
Great people and a great service! I've recommeneded to everyone I meet that needs your service!
I have been using Zerorez for 10 years and will not use anything else on my carpet. In fact nothing else has ever been used on my carpet. I started using it because Clark Howard recommended it as it did not leave a residue and was great for dogs with allergies. I have a very light colored carpet and it is now 10 years old and it still looks new. I swear by zerorez and even had him clean my mother's carpet. Your technician was friendly, great with my dog, very thorough and professional. I couldn't be happier.
fast, friendly, and very good
The tech, Ivan, was top-notch - professional and personable. The carpet cleaning was impressive, cleaned most of the spots I was concerned about. However, two issues I have are 1. that the carpet was pulled up in numerous places (not just at the wall edges) so it looks like I have rolling hills in some areas of the carpet, and 2. there still was a significant dirt line where the bed had been and where the couch was in the living room. Don't really understand why those two areas didn't clean up much better considering that 90% of the bad spots and all of the high traffic areas cleaned up very well. These two areas were NO traffic areas because one was underneath the bottom edge of the bed and the other was at the face of the couch.
Serviceman was on time and very efficient.
they work. on time professionalism
Your employees have always been very professional and respectful. I love the booties, and the job they have done over the past several years has always been very good.
the job done was super....the thechnition that came to my home was very polite , and he explained the process to me ,and did a fantastic job.... the work was completed in a timely mannor , however it was no a rush job.. he did a great job on every area that he worked on. i will ... recomend this company to all my friends ,,,, and to all the facebook friends also.. i have a home with clean , back to new ,, carpet.. this is without a doubt ,,, the company to call ,,, if you have a need to clean any surface....... very happy with the results ,& with the employee ... ( i have been a supervisor with a large company,,, & have supervised 60 plus employees, it would have been nice if all of my employees were as hard working & well mannered as the young man that cleaned my home...,,,I endorse ...zerorez ... THANK YOU FOR THE WONDERFUL JOB THAT WAS DONE IN MY HOME ...) T.Lee ,
3 AREAS ARE DIRTIER NOW THAN BEFORE YOU CAME PLEASE CALL ME TO DISCUSSPhone number removed
They work
Good job!
You always do a good job. Your people are very professional. They are prompt, show up when scheduled. Ben did a great job on our leather furniture.
Very professional company with courteous employees and very punctual.
friendly, prompt, good results
Knowledge and patience of the tech. He spent quite some time explaining the process, the cost and helped my husband move some of the furniture. The final result was very good and we had almost the whole house's carpets cleaned.
The stairs were adequately done; however, he left a large puddle of water on the ceramic tile at the bottom of the entrance hallway stairs. If I had not noticed it before my husband or I came down, one of us could have slipped and the results could have been disastrous.
Zerorez always does an awesome job and try to accommodate our requested time to take care of one of our Showhomes!
Tech explained the water purification system in place on the service vehicle. The service was pleasant and professional.
Very Professional tech also did a great job!!!
Very clean and courteous service.
I have always been happy with the service that I get it Zerorez Although this time you must know that the two extra rugs I paid for to be cleaned one no longer had any smell of my dog. And the other was like it had never been cleaned at all ....I had to put it in the garage. keep in mind this is just dog smell not Urine smell.So I felt like the money I paid for to clean the smaller rug was thrown away. Don't know what went wrong there I know it wasn't intentional.
no soaps or detergents used for carpet cleaning.. helpful and knowledgeble service