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based on 26421 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
They are very professional and just do a great job! Love them!
They are natural
Effective and fairly priced.
Service is great, product works good! My couches, and tile floors never looked better
Very quick, smells great, no chemical smell. Very professional and not forcing you to buy an upsale
Clean the carpet thoroughly the first time. Didn't agree w/ Ben's assessment of why the "ventilation lines" were still in the carpet after the cleaning because the majority of them around the other pieces of furniture came out w/ the initial cleaning. Did not have Ben do any additional cleaning because we decided to replace the carpet since several other stains seemed to be permanent. Didn't want him to waste his time.
Don't leave "hills" in the carpet. Carpet was pulled up in several rooms by the cleaning process and didn't flatten back out several days later. Wasn't really given a satisfactory answer as to what would be done to remedy that. Good question - what does Z-rez do to correct this situation? Ben never really answered that question and I didn't really pursue it since we are having the carpet replace.
However, I appreciate the follow up and professionalism of all the Z-rez people I encountered. I was impressed w/ how clean the carpet did get.
I had carpet stains that zerorex could not get out but could not afford the price of the sub floor extraction.
Very efficient and helpful service man
The carpet looked great,the technician was very professional and friendly.
Spencer was awesome! He was extremely thorough, answered all of my concerns and questions, and did an amazing job! My carpets look brand new!! Seriously amazing! I've already told several friends about you all and specifically about Spencer. The level of service was above and beyond what I was expecting!
Very informative and educated about the products. Explained everything they were going to do for the service!
The zerorez rep was very nice and did an excellent job, thanks so much!
Your service people are true professionals and extremely polite. Your technicians have always done a wonderful job.
There was one large dark spot that had not been a recurring problem. It was about 18" by 2'. The technician pre-teated the area and then sprayed on some of your post-cleaning spray. This did not remove it. The technican stated that these are just problems that hapen when dust accumulates. I was not convinced. Later the next day, I used a spot cleaner (Folex which you can buy at Home Depot). It took about 10 minutes to lift the spot. Your chemicals do not appear as comprehensive and you technician is working with what he has, but dismissing customer concerns.
The cleaning of my household rugs was very good and I was very pleased; both with the work and the technician. HOWEVER, you also "cleaned" my oriental rug and that I was not so pleased. The color was changed from a cream to a yellower shade. Would not recommend you for this type of cleaning.
Great job cleaning grease off our carpets.
Fast and effective service.
Very honest sales person, great quality work, good work ethics - superior job
They were on time, answered all my questions, best my floors have looked since they were installed, mr. Willis was great.
Prompt service. Friendly and professional techs
Excellent service and quality work. My service technician was TOP Notch! Easy to schedule the appointment and everything was on schedule.
I like the smell of the product that you use. The technician was prompt explained the process and answered all me questions. He cleaned the carpets quickly and cleaned up any liquids left on the tile.
We don't have to worry about the product harming our pet. On time and thorough cleaning.
the service is great. the products are also great. the carpet stay clean and fresh
for a very long time. I recommend zerorez to all I know. thank you
We have used Zerorez many times and will continue to do so. The techs are always very nice and do a tremendous job. We have used other companies in the past, but Zerorez has proven to out perform them.
The carpet turned out great! The tech was very professional and polite!
Professional, On Time, Cleanly, Conscientious Staff. Great Product.
Told you already in earlier survey that I am pleased with results and service person was very courteous.
I like the water system that you use and your technicians are always very thorough and courteous.
The technician arrived on time - - was very knowledgable - - and was very professional. His name was Chris. He went straight to work and did an excellent job! I was extremely please with the results and will definitely have you back to clean other rooms and will recommend to friends and neighbors!