Zerorez Jacksonville
225 Sampson Way
St. Augustine
FL 32092
United States

Average rating: 9.7 out of 10 based on 29376 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 1, 2016 — Rated 10 out of 10 by J.P. Zerorez Jacksonville
What do you like about our products and services?

Cleaning method really got my carpet clean with no residue. Christian, the zero respect rep, was professional and accommodating.

Report a concern   October 31, 2016 — Rated 9 out of 10 by C.M. Zerorez Jacksonville
What do you like about our products and services?

Dry quickly and reasonable price

Report a concern   October 30, 2016 — Rated 10 out of 10 by D.A. Zerorez Jacksonville
What do you like about our products and services?

Up front pricing, professional, excellent results

Report a concern   October 30, 2016 — Rated 10 out of 10 by M.F. Zerorez Jacksonville
What do you like about our products and services?

Professional

Report a concern   October 30, 2016 — Rated 10 out of 10 by J.J. Zerorez Jacksonville
What do you like about our products and services?

on time, professional, and thorough

Report a concern   October 30, 2016 — Rated 10 out of 10 by N.E. Zerorez Jacksonville
What do you like about our products and services?

The service and how I was treated and explained everything by the service technician.

Report a concern   October 30, 2016 — Rated 10 out of 10 by L.D. Zerorez Jacksonville
What do you like about our products and services?

Very friendly and professional

Report a concern   October 30, 2016 — Rated 10 out of 10 by R.A.B.B. Zerorez Jacksonville
What do you like about our products and services?

Friendly respectful attitude of employees. Timelessness in getting service done. Employee arrived promptly. Carpet looked great when it was done. I have used Zerorez for several years now and am pleased with the service.

Report a concern   October 30, 2016 — Rated 9 out of 10 by K.L. Zerorez Jacksonville
What do you like about our products and services?

Courteous, effiecient people;
Clean carpet and upholstery well with no harsh chemicals or odors;
Give you a time window and keep you updated

Report a concern   October 30, 2016 — Rated 10 out of 10 by Jon Brody Zerorez Jacksonville
What do you like about our products and services?

The service tech who performed the work was excellent!

Report a concern   October 30, 2016 — Rated 9 out of 10 by L.H. Zerorez Jacksonville
What do you like about our products and services?

The service and the care the technicians take in making sure they are doing a good job.

Report a concern   October 30, 2016 — Rated 10 out of 10 by P.G. Zerorez Jacksonville
What do you like about our products and services?

Christian was thorough. He explained what he was doing and the results were unbelievable. I have posted a recommendation on Nextdoor Neighbor (2000) neighbors here in Nocatee. I am sure some of them will call. Excellent company.

Report a concern   October 29, 2016 — Rated 10 out of 10 by Robert Duane Zerorez Jacksonville
What do you like about our products and services?

You guys came and cleaned my new house and my old condo and did an amazing job. Stains I thought were permanent were easily removed and the technicians were top notch, knowledgeable, friendly and professional!

Thanks again,

Rob D.

Report a concern   October 29, 2016 — Rated 10 out of 10 by Frank Heske Zerorez Jacksonville
What do you like about our products and services?

Fast,knowledgeable, courtious,service and all the carpets are clean.They do what they say.

Report a concern   October 29, 2016 — Rated 10 out of 10 by D.B. Zerorez Jacksonville
What do you like about our products and services?

quick and efficient..also Robby was friendly and professional..

Report a concern   October 29, 2016 — Rated 10 out of 10 by R.W. Zerorez Jacksonville
What do you like about our products and services?

My carpet looks so clean and smells so good.

Report a concern   October 29, 2016 — Rated 10 out of 10 by O.W. Zerorez Jacksonville
What do you like about our products and services?

The serviceman was very respectful and professional. He did a terrific job.

Report a concern   October 29, 2016 — Rated 10 out of 10 by R.T. Zerorez Jacksonville
What do you like about our products and services?

The technician was clean cut, crisply dressed and very professional. He didn't try to "upsell" any additional services. The job was completed quickly and I was very impressed with the results.

Report a concern   October 28, 2016 — Rated 10 out of 10 by J.H. Zerorez Jacksonville
What do you like about our products and services?

great!

Report a concern   October 28, 2016 — Rated 10 out of 10 by M.A.M. Zerorez Jacksonville
What do you like about our products and services?

Technician very knowledgable and made sure i was happy with the work and knew what to expect.

Report a concern   October 28, 2016 — Rated 10 out of 10 by G.W. Zerorez Jacksonville
What do you like about our products and services?

I had a great experience with your technician, Collin.
He called on his way to my home as requested.
He was polite and professional. He was very methodical and did a wonderful job.
Your product is terrific. The carpets are clean and soft.

I have already recommended you to a friend.
I will use your service again.

Report a concern   October 28, 2016 — Rated 5 out of 10 by J.G. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

I have used your service at least 5 different times over the years and it has always been nothing less than outstanding. I cannot say the same thing about this time. Because I have used your service so many times, I know the routine by now and unfortunately it was not followed by your rep. I did not get a call stating he was on the way, he did not put the booties on upon entering my home and then he said he wanted to do a test area on the grout to check how it would come clean. After completing the test area in my kitchen he said he didn't think my grout would come that clean and did I really want the service. He said if it was his tile, he would not have it done. When I origainllg called to schedule my apt I had scheduled to have all of the tile in my entire house done, since he said I would not be able to tell much of a difference I decided to only have the darker major walkways of my tile done. He completed the work and left and hours later as my tile and grout started to dry it became lighter and lighter. Now half of my home looks great but the other half you can distinctly see where the tile was cleaned and where it wasn't. If he would have told me that, I would have had the entire house done as scheduled. My husband came home a few hoes later and was also extremely dissatisfied. He though the amount of tile cleaned for the price was not enough and he also had a major issue with the now obvious difference in the tile/grout colors. Overall I was just disappointed in the experience given how great all my past experiences have been with you all.

Report a concern   October 28, 2016 — Rated 10 out of 10 by D.B. Zerorez Jacksonville
What do you like about our products and services?

Always satisfied....the service workers are always very professional, accommodating and the cleaning is thourough. I am a repeat customer and I have Zerorez service both my mom and my home....definitely grade AAA!!!

Report a concern   October 28, 2016 — Rated 10 out of 10 by C.A.L.G. Zerorez Jacksonville
What do you like about our products and services?

VERY WELL DONE AND PROFESSIONAL SERVICE

Report a concern   October 28, 2016 — Rated 10 out of 10 by K.K. Zerorez Jacksonville
What do you like about our products and services?

I am happy with the service and will us them for tile cleaning

Report a concern   October 28, 2016 — Rated 10 out of 10 by L.G. Zerorez Jacksonville
What do you like about our products and services?

Cleanliss and non toxic.

Report a concern   October 28, 2016 — Rated 10 out of 10 by W.C. Zerorez Jacksonville
What do you like about our products and services?

Great service and products. Our carpet looks brand new!!! The technician was very knowledgeable, courteous, well mannered, and proficient in completing the job in a timely manner. I love ZeroRez!

Report a concern   October 28, 2016 — Rated 0 out of 10 by S.M. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

What happened to the Zerorez I used to know? The "pet treatment" that was sprayed all over my carpet has left a gooy residue and the pile does not stand up like it should after a vacuum. I am extremely disappointed and sick about ruining my expensive carpets.

Report a concern   October 28, 2016 — Rated 3 out of 10 by T.P. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

There are still stains on the carpet in the room that was cleaned. Once everything dried, they were immediately visible again. After paying so much money, I expected the carpets to actually be clean.

Report a concern   October 27, 2016 — Rated 10 out of 10 by B.M. Zerorez Jacksonville
What do you like about our products and services?

great job, on time and reasonably priced!


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