- Phone: 904-891-0631
- Visit Website
based on 26421 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I liked the fact that your company sealed my grout on tile floors and that you seal granite.
The products do an excellent job of cleaning. There is no odor from the products and the rug and chair dried very quickly. The technician was very prompt and courteous and did an excellent job.
Had carpets done in new house, and they were so gross. The tech came and they are beautiful now!
super nice techs and very prompt
Courteous and proficient technician. Best carpet cleaning service I have ever used; got all the spots out and carpet looks new again.
On time, great job. Second time I have used!!
I have used your company for several years now. You have always done a good job. I always recommend your company to my friends
You helped me out with a unique problem, a stain on upholstery in a car. Totally receptive to meeting the need I had. Thank you.
My carpet look brand new. The service tech was very nice, well trained on what he was doing.
Fast & clean! David was excellent!
My carpet came out super clean. Better then two other carpet cleaners companies who did the same service before. Also my couch looks brand new. I couldn't believe it!!!
Awesome...Ed was very professional and I was comfortable having him in my home...
Love your service! You always return calls promptly. Your technician (David, Military) was extremely professional and a great guy! Carpet looks fantastic! Thanks.
The carpet almost look brand new! And very soft , great job Chris
Great job removing spots and very professional serviceman.
Your crew broke a water thermometer at our house and said the office would contact me about a replacement, no one has contacted me to date.
The carpets came out looking so clean and feeling so clean. The dry time was great and our technician was very knowledgeable with would happen depending on what kind of stain was in the carpet.
Customer service was superb! We were extremely surprised and pleased with the results of removing red wine stains off of a wool rug.
professional, great job cleaning, service works
Non toxic cleaners
Great job! Carpets look great ! Spencer was very professional and knowledgeable. Will definitely use your services again.
The salesman repeatedly told me he was going to do his best to get my tile clean, but it might not get totally clean. It was like he was trying to set my expectations to be lower so I wouldn't be disappointed. He pushed sealant on me after I had told him no twice. He kept stopping to talk to me about things while interrupting me with a guest I had over. He also told me he didn't know if he could get my shower clean, which he didn't. I still had places of black mildew which I then had to clean. I don't know if he even did the walls of my shower because there was still a film of soap scum towards the bottom of the walls. He also left the floors so wet that there was a puddle in my bathroom and my carpet was damp where the tile ended and transitioned to carpet. I don't know how long the job should've taken, but when I had y'all out a couple years ago it seemed like he was here a couple hours. This guy was in and out in an hour, and that wasn't spent cleaning the entire time either. There was a 10 minute conversation about him not getting a signal in my home and I told him he may have to go outside because we don't get good signals in here. He then proceeded to ask for my wifi password which I told him I didn't think I knew it. More talking by him and then another request for me to get the password so he could use our wifi to confirm our email address which I had already told him I knew you had because I had received emails from you. All in all, I was very disappointed this time with the quality of service and professionalism of your associate. He did let me know that I would get a survey and he would like all 9 & 10's so he could keep his job (or something to that effect). I have had many companies say they will be doing a survey and they hope they exceeded my expectations, but the way he worded it was very odd....as if my giving a bad rating would jeopardize his job. I didn't know if it was supposed to be a guilt trip or what. I'm sure he was trying to be professional, but I think he needs to polish the rough edges off and maybe have some more training on his social skills.
Tech was very helpful, efficient, and thorough. Carpets look great!
I was very pleased with the end results. The carpets have never looked this nice with any other cleaning. My technician was c very nice, professional and did an excellent job.
Everthing comes so clean!
To begin, my house smell like citrus and I loved it. I also see a major difference in my clean rug. Lastly, Garret was my technician, he did not rush thru his job unlike other companies I have used in the past. This was my first experience with Zerorez and I will definitely recommend and hire you for my next cleaning.
Zerorez provides outstanding services. They make every effort to accommodate the client, resolve unusual problems with carpet & tile. Their staff is professional and courteous.
David was efficient, knowledgeable and did a terrific job.
Fast and courteous service! Plus carpet dries fairly quickly!
You clean with just water.