Zerorez Jacksonville
225 Sampson Way
St. Augustine
FL 32092
United States

Average rating: 9.7 out of 10 based on 29377 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 21, 2016 — Rated 10 out of 10 by B.L. Zerorez Jacksonville
What do you like about our products and services?

I was very pleased with how my carpet looked. Great job.

Report a concern   December 21, 2016 — Rated 10 out of 10 by M.M. Zerorez Jacksonville
What do you like about our products and services?

They work great

Report a concern   December 21, 2016 — Rated 10 out of 10 by B.O. Zerorez Jacksonville
What do you like about our products and services?

How clean my carpets come

Report a concern   December 20, 2016 — Rated 10 out of 10 by A.C. Zerorez Jacksonville
What do you like about our products and services?

Advance information; Punctuality; Attention to detail; Professionalism and Caring attitude of our service provider, Ryan.

Report a concern   December 20, 2016 — Rated 10 out of 10 by Clifford Adshire Zerorez Jacksonville
What do you like about our products and services?

Zach was the technician and he took the time to do a greal job! Zach explained how he would clean the carpet and we agreed on the price from the start and he did a wonderful job cleaning the carpets!since I had a job in the past cleaning carpets so I know that Zach did an excellent job and the carpets dried in approximately 3 hours.I will definitely have zerorez clean my carpet in the future!

Report a concern   December 20, 2016 — Rated 10 out of 10 by L.M. Zerorez Jacksonville
What do you like about our products and services?

Very effective in cleaning our tile and grout. Appreciated the care taken to keep a clean and tidy work environment.

Report a concern   December 20, 2016 — Rated 10 out of 10 by Rick Clark Zerorez Jacksonville
What do you like about our products and services?

I was extremely pleased with the technician you sent to my home. On time, neatly dressed, polite and did a thorough job. An excellent representative for your company.

Report a concern   December 20, 2016 — Rated 10 out of 10 by M.M. Zerorez Jacksonville
What do you like about our products and services?

Great Customer service! Technicians are very helpful.

Report a concern   December 20, 2016 — Rated 8 out of 10 by S.P. Zerorez Jacksonville
What could we do to improve?

The person was nice and thorough. Our tile looks better, but was hoping for more of a cleaner look for the price.

Report a concern   December 20, 2016 — Rated 7 out of 10 by L.H. Zerorez Jacksonville
What could we do to improve?

I paid extra for pet treatment and it still has an odor. The carpets seemed very wet.

Report a concern   December 20, 2016 — Rated 10 out of 10 by M.R. Zerorez Jacksonville
What do you like about our products and services?

We have used Zerorez several times and this time was the best we ever had. We had quite a few par stains and they did a really great job.

Report a concern   December 19, 2016 — Rated 10 out of 10 by A.D. Zerorez Jacksonville
What do you like about our products and services?

Excellent service

Report a concern   December 19, 2016 — Rated 8 out of 10 by R.A.N.G. Zerorez Jacksonville
What could we do to improve?

I don't like making negative comments and I understand that this is probably the busiest time of year but we were disappointed with the scheduling, we were told 1pm then it was moved to 4pm and then the truck showed up at 5pm. it just wasted our entire day waiting. Other than that, our only complaint would be that they did not clean behind the bedroom door so there is a small strip of carpet that was left not cleaned but I think that was simply because it was obviously a busy day for them, even the owner or manager came in to relieve the original tech; which I thought was admirable. All in all thought we were happy with the results

Report a concern   December 19, 2016 — Rated 10 out of 10 by J.H. Zerorez Jacksonville
What do you like about our products and services?

I like that the carpet is not left soaking wet and the carpet looks great after cleaned.
The technicians are all friendly and professional.

Report a concern   December 19, 2016 — Rated 10 out of 10 by V.D. Zerorez Jacksonville
What do you like about our products and services?

Great service technician. This is the second time we've used Zerorez and it was as good the second time as the first!

Report a concern   December 19, 2016 — Rated 10 out of 10 by K.P. Zerorez Jacksonville
What do you like about our products and services?

The tech was honest about what would and wouldn't be cleaned to what he felt was his satisfaction. He was pleasant and professional during the entire experience.

Report a concern   December 19, 2016 — Rated 10 out of 10 by M.P. Zerorez Jacksonville
What do you like about our products and services?

Arrive on time, good job on carpets, friendly technicians

Report a concern   December 18, 2016 — Rated 10 out of 10 by D.F. Zerorez Jacksonville
What do you like about our products and services?

always on time and usually able to remove stains and very professional

Report a concern   December 18, 2016 — Rated 10 out of 10 by B.H. Zerorez Jacksonville
What do you like about our products and services?

Great service, professional and clean carpets!

Report a concern   December 18, 2016 — Rated 10 out of 10 by L.M. Zerorez Jacksonville
What do you like about our products and services?

Great service and products used are ver safe and work well

Report a concern   December 18, 2016 — Rated 10 out of 10 by L.B. Zerorez Jacksonville
What do you like about our products and services?

All natural product and amazing clean. 4th time and always have a friendly and harding working employee. Best ever company!!

Report a concern   December 18, 2016 — Rated 0 out of 10 by J.C. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

Carpets look like they were very cleaned. I still have black marks everywhere. Come back and do it RIGHT!

Report a concern   December 18, 2016 — Rated 10 out of 10 by K.H. Zerorez Jacksonville
What do you like about our products and services?

Great results & knowledgeable & friendly staff!

Report a concern   December 18, 2016 — Rated 10 out of 10 by D.E. Zerorez Jacksonville
What do you like about our products and services?

polite and professional service people.

Report a concern   December 18, 2016 — Rated 10 out of 10 by Pam Cook Zerorez Jacksonville
What do you like about our products and services?

I appreciate the personal customer service I have received. I like getting a human when I call and not all these time wasting prompts to click through .
I did have a problem when the first technician came out, but the followup was quick, friendly, and met my expectations. As long as Zerorez continues to run their company in a customer friendly way, I will always use and recommend them,

Report a concern   December 18, 2016 — Rated 5 out of 10 by G.G. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

I was told a manager would call me to discuss the issues and never received a call.

Report a concern   December 18, 2016 — Rated 10 out of 10 by C.F. Zerorez Jacksonville
What do you like about our products and services?

They did what Zerorez rep said they would do He was very good I will request him next year
when I have my carpet cleaned again.

Report a concern   December 17, 2016 — Rated 10 out of 10 by T.M. Zerorez Jacksonville
What do you like about our products and services?

Very happy with results, tech was professional. Will use service again

Report a concern   December 17, 2016 — Rated 10 out of 10 by J.M. Zerorez Jacksonville
What do you like about our products and services?

The person who came out to do my floors was so nice and friendly and did an amazing job! I would and have recommended to all my friends!

Report a concern   December 17, 2016 — Rated 10 out of 10 by D.W. Zerorez Jacksonville
What do you like about our products and services?

I was able to get a quick appointment. The tech was also able to work me in earlier in the day. Kori and Brad were very polite and professional. Kori told me about other services the company provides and answered my friend's questions about grout cleaning, but did not feel
pressured to buy anything else.


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