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based on 26423 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Professional job well done
Customer service was great, work was done well. No surprises.
Reliable and prompt
good scheduling
quick response
good service
nice guy
You do a great job and your prices are reasonable.
fast drying
deep stains were removed
Mr. Willis was courteous, informative and thorough in removing imbedded stains
job completed quickly
rugs look beautiful
Austin was very polite & professional. He did an excellent job.
Zerorez product left our furniture very clean and soft. We will find out how the stain block will work in the near future. Your tech was vary professional and thorough. Thanks.
In the past it was wonderful. But apparently when I had the carpets cleaned it appears to have also taken the protectant from the carpet. I have been cleaning them on a regular trying to keep them clean but it was a lost cause. This time the same gentleman came to clean the carpets and told me they may or may not come clean that the protectant may have been removed last time. That is what made them easier to clean last time. It took getting a second rinse to clear the film that was contributed to the animal treatment and the carpet stains two 1/2 days from work lost. But at least I can get through the holidays.
Not sure I knew about the protectant last time either I had just moved in. Thank you hope the holidays are wonderful.
The service was extremely fast, 30 min, and the tech was very friendly.
Tech was super. Very knowledgeable professional and did a fabulous job. Thank you
eco friendly
A good job thank you
The service team was very nice, punctual and knowledgable. I would score them a 10. The service/product really does not appear to be any better than regular carpet cleaning. I understand the carpet was not in great shape but dark spots returned after 2 days.
job well done, tech very knowledgeable, nice and helpful.
carpets look great.
There were some spots that were missed on the sectional so you can see a big difference between what was and wasn't cleaned
everything was great and operator was respectful
Great Service
Service was prompt and quick!
no chemicals
The service was great - I called about 8:30 indicating a needed rugs cleaned very quickly and I had an appointment for 1-4 the same day...that was awesome! The technician arrived even earlier, around noon, and he was great, he reviewed what we needed done and made sure we understood the results, especially the tile grout that was not sealed. We had an area rug and two matching smaller rugs cleaned and it took A DAY AND A HALF to dry, even with fans blowing on them and the smaller rugs on the porch in the sun with ceiling fans on. They are thick shag rugs and I think they would have looked better if more of the water were vacuumed out of them, they seem clean but are 'dingey' instead of bright. The citrus-based cleaner had a VERY strong scent and it gave me a severe headache. Not the fault of zerorez, but for that reason I don't think I can use zerorez again - I will let friends know of the friendly, quick service and also be sure they know of the citrus based cleaner in case they may be sensitive to it too.
You stand behind everything you advertise!
It works.
We have ver high traffic areas having 3 dogs, Zerorez exceeded my expectations in cleaning our carpets. They look amazing!!! The staff was very professional and personable. I will definitely use Zerorez again.
Top rate
You did a nice job cleaning my carpets. After two trys to clean cat urine the odor never came out.
The explanation of the products and services given by your Serviceman were excellent. I also appreciated the papers on how prepare the rooms for service ahead of time.
The technician, Keenen, that came out to perform the cleaning was courteous, professional and a very hard worker. An absolute pleasure to deal with, thank you.
Very professional
Never been disappointed with results. Rep was neatly dressed in uniform, very polite and respectful. Never has Zerorez been disruptive to home. They're the best and I will call again. They are not trying to sell you something like others do. Also, we will request Austin again. Very nice young man.
Austin is a hard worker, knowledgeable & polite. My daughter's bedroom WHITE area rug & my living room IVORY chair-and-a half (where my dog has made her home, to look out the window during the day) both look amazing after they were cleaned!