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based on 26423 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
did a great job.
Excellent product and results combined with excellent customer service!
It really cleans things nicely.
Well, after the staircase and rugs in several rooms were completed, it took me several days before I noticed steam stains on the staircase wall. I will need to get the entire wall repainted, which, naturally I did not plan on. I doubt that you can do anything about it.
That there are no harsh chemical used
For a company that offers ZERO residue to be left carpet was crunchy and house smelled sour along with a stain came back and on radio station if you mention you herd it on there you get four rooms for the price of three that was no offered to me either
Always on time, take time to pretreat and do as thorough a job as possible. Makes certain that other areas of our wall, floors are protected.
very professional; on time; nice presentation prior to the actual cleaning
Dave was terrific. I appreciate his knowledge and wonderful business demeanor. The furniture looks…and smells terrific.
Austin, our service tech, did an excellent job. He was clean, efficient and thorough. We have used your company over several years with good success.
My wife and I were surprised when Austin found it necessary to use our residential water to fill the tank on his truck throughout the entire cleaning process. He stated that the person using the truck previously did not fill the reservoir the previous night. It has been our belief that your company provided its own water. A substantial amount of our water was used to fill your company truck. I would have thought that some consideration to a discount on the cleaning would have been appropriate but none was offered. He was aware of our surprise when he told us he was using our water. Respectfully. First name removed A. Last name removed
Service technicians are professional in manner and dress. The products work. My carpet is clean!
Does a better job then any other company I have used.
My carpets look great! Your rep was early and the process was easy and quick!
The process is so unique. I love the fact that Chemicals are not used.
Staff always efficient and nice.
Very clean.
Appreciate the genuine care and concern given to providing professional service. Attention to the customer's desires is unusual in today's world. Robert, our technician, was a breath of fresh air. - Sally L.
The results were exactly as I had hoped.
Completed in the time quoted.
Very good experience.
Prompt and efficent.
Robert, the technician, was great! He was very professional , did an amazing job on my rugs and furniture, then cleaned everything up!
Robert was very professional, on time and courteous. The carpet also looked great after he finished!
The first guy left streaks in the master bedroom carpet. It was as if you mowed your lawn and could see exactly where the mower went. A 2nd technician returned to Re-do the area and asked me to inspect. I didn't look at it figuring it would be wet and once dried, the lines would be gone. Unfortunately, they are not. We have used Zerorez in the past for our own home and rental properties. We are just not happy with the results this time.
Price, courtesy
I love how your carpet cleaning solution smells. It makes everything smell so fresh and clean. Your employee, Chris, was punctual and very courteous. He did an excellent job cleaning my carpets. Thank you very much for your services.
Very friendly. Great customer service. There was an issue with my original cleaning (some spots reappeared within a week of cleaning). I let Zerorez know of the issue and they sent someone back immediately to retreat the areas. I felt that the company really wanted my feedback and wanted to make sure that I was satisfied with their service and product. It was the first time I had used Zerorez but will not be the last.
Did a thorough and great job of getting stains out. Carpet looks almost brand new after almost 10 years. I would definitely use you again!!
Professional demeanor. Knowledge.
fresh and clean smell. no hard chemicals.
great cleaning, on time and professional
service was EXCELLENT TECHNICIAN WAS VERY GOOD IN EXPLANATION AND DID A GOOD JOB
Zerorez doers a very good job on carpets.