Zerorez Jacksonville
225 Sampson Way
St. Augustine
FL 32092
United States

Average rating: 9.7 out of 10 based on 29379 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 27, 2017 — Rated 10 out of 10 by C.P. Zerorez Jacksonville
What do you like about our products and services?

That it was not steam cleaning

Report a concern   June 27, 2017 — Rated 10 out of 10 by B.H. Zerorez Jacksonville
What do you like about our products and services?

On time, reasonably priced, and professional.

Report a concern   June 27, 2017 — Rated 10 out of 10 by J.M. Zerorez Jacksonville
What do you like about our products and services?

The scheduling process was simple and very informative. The technician Dell, called before the scheduled time to let us know when he would arrive. Dell was very professional and courteous. Dell did a excellent job cleaning the carpet.

Report a concern   June 27, 2017 — Rated 10 out of 10 by B.S. Zerorez Jacksonville
What do you like about our products and services?

office staff is very helpful.

Report a concern   June 26, 2017 — Rated 10 out of 10 by B.D. Zerorez Jacksonville
What do you like about our products and services?

Very satisfied with your product & service.

Report a concern   June 26, 2017 — Rated 10 out of 10 by E.C. Zerorez Jacksonville
What do you like about our products and services?

wonderful service, immaculate carpets

Report a concern   June 26, 2017 — Rated 10 out of 10 by E.C. Zerorez Jacksonville
What do you like about our products and services?

great service, clean carpets

Report a concern   June 26, 2017 — Rated 10 out of 10 by E.C. Zerorez Jacksonville
What do you like about our products and services?

Timely service, excellent cleaning

Report a concern   June 26, 2017 — Rated 10 out of 10 by J.T. Zerorez Jacksonville
What do you like about our products and services?

The carpet looked great after it was cleaned. It also had a great smell.

Report a concern   June 26, 2017 — Rated 10 out of 10 by I.P. Zerorez Jacksonville
What do you like about our products and services?

Our technician was able to get out pet stains and make our carpets look like they did when we first moved in. I just wish we had used Zerorez sooner!

Report a concern   June 26, 2017 — Rated 10 out of 10 by R.M. Zerorez Jacksonville
What do you like about our products and services?

Yes

Report a concern   June 26, 2017 — Rated 10 out of 10 by J.A. Zerorez Jacksonville
What do you like about our products and services?

Mitch the technician was the professional and did a great job cleaning my carpet . I had tried to clean it myself years ago and the difference was amazing. I would recommend Zerorez to my friends.

Report a concern   June 25, 2017 — Rated 10 out of 10 by N.O. Zerorez Jacksonville
What do you like about our products and services?

Products: work well and smell good!

Service: make promises and deliver

Report a concern   June 25, 2017 — Rated 10 out of 10 by B.K. Zerorez Jacksonville
What do you like about our products and services?

Took advantage of the 4 room carpet cleaning special. Collin was courteous and thoroughly explained the advantage of the carpet protection.

Report a concern   June 25, 2017 — Rated 10 out of 10 by S.G. Zerorez Jacksonville
What do you like about our products and services?

Professional employees and Dell did a fantastic job. Also the carpet dried very quickly.

Report a concern   June 25, 2017 — Rated 10 out of 10 by C.G. Zerorez Jacksonville
What do you like about our products and services?

Always professional and my floors look great after the work is done.

Report a concern   June 25, 2017 — Rated 10 out of 10 by P.G. Zerorez Jacksonville
What do you like about our products and services?

Technician was very polite and clean. He did a great job! You have great employees.

Report a concern   June 25, 2017 — Rated 10 out of 10 by J.C. Zerorez Jacksonville
What do you like about our products and services?

your technician was on time very professional and knowledgeable .He did a great job !!! thank you

Report a concern   June 25, 2017 — Rated 9 out of 10 by K.A. Zerorez Jacksonville
What do you like about our products and services?

Ben was very knowledgeable and offered additional tips for keeping carpet clean.

Report a concern   June 24, 2017 — Rated 10 out of 10 by S.P. Zerorez Jacksonville
What do you like about our products and services?

great job

Report a concern   June 24, 2017 — Rated 10 out of 10 by L.F. Zerorez Jacksonville
What do you like about our products and services?

Easy to ge appointment. Good job

Report a concern   June 24, 2017 — Rated 10 out of 10 by J.H. Zerorez Jacksonville
What do you like about our products and services?

The service was great and the product works.

Report a concern   June 24, 2017 — Rated 10 out of 10 by M.T. Zerorez Jacksonville
What do you like about our products and services?

Professional and great work.

Report a concern   June 24, 2017 — Rated 10 out of 10 by B.A. Zerorez Jacksonville
What do you like about our products and services?

The technician was very personable and knowledgeable about the product. Did a great job!

Report a concern   June 24, 2017 — Rated 1 out of 10 by D.K. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

My couches , cushions and pillows were not clean after the initial cleaning. There were black marks on cushions and a pillow and not clean in multiple places. We called customer service to come back. Unfortunately, the same technician, Mitch, was sent. When I showed him the issues he stated those were not there when he left the last time. I told him we had not sat on those couches since last week's service. He again said they were not like that when he left last week. I told him I had no intention of arguing with him, but expect it to be clean this time. He was very unprofessional and had a bad attitude. He went out to get his equipment and instead was sitting in the truck on the phone. After almost 10 minutes he came back in. He took a picture of my cushion before starting to clean the black marks. Very disappointed with the initial cleaning and the fact that the same technician was sent out the 2nd time. Your technicians need training in customer service. I was considering using the company to clean my tile floors, but after this experience that is no longer the case.

Report a concern   June 24, 2017 — Rated 10 out of 10 by S.M. Zerorez Jacksonville
What do you like about our products and services?

Customer service, friendly attentive, on time service reps. Their quick drying cleaning solutions, you can walk on the carpet within hours of service being done, as well as their guarantee that if spots or smell return within a week tbey will redo at no charge

Report a concern   June 23, 2017 — Rated 10 out of 10 by D.S. Zerorez Jacksonville
What do you like about our products and services?

Great job; great results; punctual, courteous and good value.

Report a concern   June 23, 2017 — Rated 8 out of 10 by D.J. Zerorez Jacksonville
What could we do to improve?

The stairs didn't seem very clean or show any noticeable difference. The tiles looked good but the grout did not get as clean as I would have liked although I recognized I should have had them cleaned long ago! Overall we were pleased other than the stairs.

Report a concern   June 23, 2017 — Rated 10 out of 10 by M.W. Zerorez Jacksonville
What do you like about our products and services?

The end results.

Report a concern   June 23, 2017 — Rated 10 out of 10 by C.H. Zerorez Jacksonville
What do you like about our products and services?

The technician that came to our home was very professional and thorough. Even called to make sure we were ok with an early arrival... YES PLEASE!

Our sectional (very large) hasn't been this clean since we bought it. With three large dogs who claim the couch as their own, the technician had his work cut out for him. The rooms we had cleaned look fantastic.

We would definitley recommend Zerorez to friends.


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