- Phone: 904-891-0631
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based on 26423 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Yes
I like is good company .
The stains on the carpet were not removed by your process. If that was a real possibility , I wish I would have been told that. I paid to have the carpet cleaned and what I am left with is not a lot better than what I started out with.
You were able to schedule and come to the residence very quickly. The folks that came to the residence were very professional, courteous, and knowledgable on what they were doing. I would strongly recommend this company to anyone.
I think your technicians are professional, they are courteous and efficient and do a great job. I like the fact that my carpet is clean and there is no soapy residue left behind.
The best carpet cleaning.
Great product and service tech.
Malo, was great, fast efficient and knowledge about the products !!
very detailed work
The carpet and furniture cleaning was fantastic. Noted a big difference when everything was dry.
The folks in the office called us with reminders, arrival times, and were very flexible to our needs.
The Zerorez technician that came out called us multiple times with his arrival status, was very pleasant, and explained the process while he was cleaning.
Prompt, friendly, knowledgeable, and a clean rug!
The technician was courteous and considerate.
Love your products carpet came really clean the technician that came to my home Malo was great give me a lot of information about my carpet but he is very knowledgeable about the products there I will be back for other services and refer friends as well thanks for another great job you guys rock.
You weren't honest with me, I asked and waited to schedule for a certain cleaner and you never notified me you were sending someone else . He was very kind but not the cleaner or as good as who I requested. I didn't change my appt , but you changed my cleaner!!! I didn't appreciate you pulling one over on me!!! You agreed to send who I requested, I didn't make you do that!!!!! It won't happen again!
David, your representative, was very courteous and hard working. Great job overall !
The cleaning looked really good and the customer service was top notch.
The employee was very professional and explained everything to us.
It's helpful that you offer multiple services and that your staff is professional.
My person did an excellent job
Carpets look like new, service is world class. Clean smell in the house after carpets cleaned. No residue and dry's quickly. Highly recommend!
Our technician, Keenan Whitt, was very efficient, polite, and did a good job cleaning our carpets, area rugs, and tile. We will definitely use your company again.
The service technicians are amazing and the service that they provide is awesome. As far as the communication through the office, that's another story. I scheduled for Saturday from an arrival time of 1-4. I was contacted Saturday morning around 10 asking if the tech could come between 11 and 2 because they had a cancellation. I let them know I needed to call my fiancee and see if he could get off. I called the main # three times and left 2 vms saying that we would switch. Well then I got a call back saying they had already filled the spot and we would go back to our normal time of 1-4. I informed the representative that I had been trying to get ahold of someone for 30 mins, but kept gettingetting a cm and that my fiancee had left work early to get there early because of the cancelation. This has happened themail last 3 times we have used this company.
He refreshed my carpet. We feel like the carpet is brand new. Thank you for your service. It was quick and painless on our end
Early for appointment, did a great job
I feel like they got the carpet really clean. Thsnks
Results
You thoroughly get the job done. The stains in our carpet are gone, it looks new. Our kitchen tile was cleaned and looks amazing. Our technician, Robert, was friendly, efficient, not pushy but honest and did a great job.
Knowledge. Professionalism.
Service was on time,professional and no harsh chemicals. My carpet looks brand new!!!! NEVER has looked near this good with any other company. Thank you Zerorez!!!!
Prompt service and carpets were well cleaned.
It's environmentally friendly, and the technician was very professional and did a great job.