Zerorez Jacksonville
225 Sampson Way
St. Augustine
FL 32092
United States

Average rating: 9.7 out of 10 based on 28845 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 25, 2018 — Rated 10 out of 10 by L.W. Zerorez Jacksonville
What do you like about our products and services?

Courteous service person, did a great job on carpets and my tile.

Report a concern   January 25, 2018 — Rated 10 out of 10 by P.B. Zerorez Jacksonville
What do you like about our products and services?

Colin was a great tech, knowledgeable, efficient, polite and professional

Report a concern   January 25, 2018 — Rated 10 out of 10 by A.H. Zerorez Jacksonville
What do you like about our products and services?

Professional, friendly, quick and thorough.

Report a concern   January 25, 2018 — Rated 10 out of 10 by A.H. Zerorez Jacksonville
What do you like about our products and services?

I feel like the carpet is really clean. In addition, the spots that I was concerned about were all taken care of. As my husband is allergic to any smells or odors, the technician did not use any citrus smell. The carpet dried quickly.

I told a friend about your service and she was going to call to get her carpets cleaned.

I would definitely use ZeroRez again.

Thank you.

Name removed

Report a concern   January 24, 2018 — Rated 10 out of 10 by M.M. Zerorez Jacksonville
What do you like about our products and services?

I’m very happy with the service I received yesterday and the technician was a pleasure to deal with.

Report a concern   January 24, 2018 — Rated 5 out of 10 by Y.P. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

Same technician was sent to retreat chairs I was originally unsatisfied with. He was rude and arrogant having to come back and retreat the chairs. Called me a liar stating he treated all areas of the chairs. However, after he retreated the chairs in the missed areas, the chairs were evenly clean.

I would love to use Zerorez services again, but I would never allow this technician in my house again.

Report a concern   January 24, 2018 — Rated 8 out of 10 by C.R. Zerorez Jacksonville
What could we do to improve?

We had some spots with pet urine and a few hours later I checked to see if it was all gone and the paper towel was soaked with pet urine. It was like the carpet cleaning pulled it up to the surface but didn’t remove it. Otherwise everything else was great.

Report a concern   January 24, 2018 — Rated 9 out of 10 by K.B. Zerorez Jacksonville
What do you like about our products and services?

Zerorez responded immediately w/ courteous technicians that took care of my cleaning issues quickly.

Report a concern   January 24, 2018 — Rated 10 out of 10 by A.S. Zerorez Jacksonville
What do you like about our products and services?

The quality of work is very good.

Report a concern   January 24, 2018 — Rated 10 out of 10 by A.Z. Zerorez Jacksonville
What do you like about our products and services?

product worked very well

Report a concern   January 24, 2018 — Rated 10 out of 10 by C.S. Zerorez Jacksonville
What do you like about our products and services?

Good I like

Report a concern   January 23, 2018 — Rated 10 out of 10 by V.T. Zerorez Jacksonville
What do you like about our products and services?

The guy called before he came. He came during the appointment time. He explained everything he was going to do and verified the price. This is my 3rd time having Zerorez clean my carpets. The carpets that were cleaned looked amazingly clean! Thanks Zerorex for another great job done with Excellence!

Report a concern   January 23, 2018 — Rated 10 out of 10 by B.A. Zerorez Jacksonville
What do you like about our products and services?

Gets out stubborn stains and spots

Report a concern   January 23, 2018 — Rated 10 out of 10 by K.K. Zerorez Jacksonville
What do you like about our products and services?

Excellent service and the results of cleaning was outstanding

Report a concern   January 23, 2018 — Rated 9 out of 10 by S.K. Zerorez Jacksonville
What do you like about our products and services?

Professional, friendly, excellent job!

Report a concern   January 23, 2018 — Rated 10 out of 10 by B.G. Zerorez Jacksonville
What do you like about our products and services?

Reagan was very personable and did a very professional job. We were very pleased.

Report a concern   January 23, 2018 — Rated 3 out of 10 by K.B. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

I explained to Rob that I had been warned about a film left by their company before according to a realtor friend. The floor was still wet in several spots so I did not see the results until much later. There were 3 small areas in the grout lines that had white film and in front of the kitchen sink as well as on the other side of the counter were sticky film areas. When I wet a paper towel and wiped them there was dirt on my towel. In the bathroom the area next to the bathtub still has a sticky tape area from something. It could have been there before, but I didn't expect it to still be there after the cleaning. I would try to find a company next time that uses brushes in their cleaning process. Even w/ the discount of 20% I did not get my money's worth.

Report a concern   January 23, 2018 — Rated 10 out of 10 by S.S. Zerorez Jacksonville
What do you like about our products and services?

Works

Report a concern   January 22, 2018 — Rated 10 out of 10 by J.R. Zerorez Jacksonville
What do you like about our products and services?

wonderful service and knowledgeable technician.

Report a concern   January 22, 2018 — Rated 10 out of 10 by T.H. Zerorez Jacksonville
What do you like about our products and services?

Product works! Service is awesome!

Report a concern   January 22, 2018 — Rated 9 out of 10 by E.S. Zerorez Jacksonville
What do you like about our products and services?

The Technician was wonderful! He did a good job calling to let me know about arrival time and cleaning carpet, I also added the scotch guard from his recommendation, it did however take the carpet about 15 hours to totally dry in some places.

Report a concern   January 22, 2018 — Rated 10 out of 10 by L.K. Zerorez Jacksonville
What do you like about our products and services?

The technician that cleaned our carpets was awesome he was prompt and very detailed our carpets look amazing.

Report a concern   January 22, 2018 — Rated 10 out of 10 by R.C. Zerorez Jacksonville
What do you like about our products and services?

zero rez has been to my house 3 times, this tech (dale) got out stains that the other guys didnt even try to remove , they just said it wont come out, dale should be one of you hightest paid techs, he went over and beyond what he said he could do , from now on i only want him to clean my carpet

Report a concern   January 21, 2018 — Rated 10 out of 10 by C.H.P. Zerorez Jacksonville
What do you like about our products and services?

Wonderful carpet cleaning and stone cleaning.

Report a concern   January 21, 2018 — Rated 10 out of 10 by J.M. Zerorez Jacksonville
What do you like about our products and services?

staff and service

Report a concern   January 21, 2018 — Rated 10 out of 10 by D.H. Zerorez Jacksonville
What do you like about our products and services?

Mitch did an awesome job!

Report a concern   January 21, 2018 — Rated 10 out of 10 by D.H. Zerorez Jacksonville
What do you like about our products and services?

Friendly professional service.

Report a concern   January 21, 2018 — Rated 10 out of 10 by R.L. Zerorez Jacksonville
What do you like about our products and services?

Email

Report a concern   January 21, 2018 — Rated 10 out of 10 by S.M. Zerorez Jacksonville
What do you like about our products and services?

The techs are very professional and represent their company well! The quality of work is top notched and after they clean the carpets or grout your house will look brand new! I have used this company for years and with no reservations I always recommend them!

Report a concern   January 21, 2018 — Rated 10 out of 10 by C.O.C. Zerorez Jacksonville
What do you like about our products and services?

Good value, good product, good service.


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