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based on 28845 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I like how there are no chemicles used and the carpets stay much cleaner for longer periods without the residue build up. Just like you advertise. The gentlemen who cleaned our carpets was very professional and worked very hard and efficiently.
Very professional and thorough! Loved the results.
That you use your own treated water and leave no soggy carpet. The staff are always nice and professional.
Eric was on time, knowledgeable, friendly and got the job done quick. My carpets look brand new. So grateful.
Great job
No soap in the cleaning process. Our carpets look great afterwards!
Great staff. Always very professional, courteous and helpful!
Nice and clean
It was a pleasure dealing with the customer service team as well as the technician. Truly a wonderful experience and I would recommend to everyone. My carpet turned out better than expected.
We have used Zerorez on several different occasions and continue to have the same results with a knowledgeable technician who is professional, courteous and efficient and our tile floors, carpets and furniture look fantastic. Highly recommend Zeroez.
Robert, my technician was incredible! He knew how to clean my carpet by identifying the problems and explained to me how Zero Rez can help.
Service is excellent and service person is on time, knowledgeable, and friendly. Products seem to be of good strength working quality.
The tile cleaning was done wonderfully! My floors look brand new, and the grout came out perfect!
The professionalism of the guys Robbie and Courtney, Awesome! Highly recommended. Thanks Guys.
Ken Last name removed
The technician was nice and polite. However, I was not impressed with the quality of work. I know our floor was incredibly dirty. However, the technician did say that the residue probably caused by use of hair spray came up easily.
The technician did not do a goo job around the toilet and the floor behind the toilet was still dirty (not even cleaned). We have a small linen closet in the bathroom. I picked up everything off the floor so the tile could be cleaned (no more than 8-10 inches deep) and left the door open.The technician closed the door and did not clean that tile. So when I opened the door after he left, there was a line across the floor where he had stopped with his tool and the tile in the little closet was still dirty.
In addition, we had an issue with the invoice. I paid with credit card. The tech did not even tell me the final amount. My husband had been told that it was $75 for the bathroom. Come to find out we were hit with a $54 service fee so when my husband received the receipt via email the charge was $129.00. He did argue and got the money back, but the person he had spoken to on the phone had never told him there was supposed to be a $129.00 minimum.
Overall, I was not impressed with your company and would not use them again or recommend them to a friend.
Regan did a great job and the carpets look and smell great. Friendly and hard working young man. Thank you!
Now I have clean carpets!
They are very friendly and accommodating and do such a great job this is our second time using them. I recommend them to everyone!
Robert was friendly and very knowledgeable.
Very professional and did a great job cleaning our tile and sealing the grout. Would highly recommend!
Wonderful job cleaning my large wool rug. Your staff is so nice and considerate, not to mention how willing they are to work tget it just right when it is delivered . I recommend your service very highly. Thanks.
It was a bit of a rough start, as I was told something different from the receptionist then what was told to the tech. However, Mitch and I were able to work it out and I was very pleased with his service. However, I do think communication needs to be better within the company so these issues do not take place.
Did a great job and excellent customer service.
Personnel & using natural products & your helping the
environment.
It is quick,efficient and long lasting
I feel like my tile is very clean when you leave! Very professional job!
More dedicate technician
Very polite and thorough job. Very nice technician
I like your process for oriental rug cleaning.
All of our floors look great! Tile, wood and carpets look and feel clean and are stain free. I like that you don’t use soap just water.
The technicians, Collin and Dalton, were on time, very polite and informative. They worked for hours without stopping.