Zerorez Jacksonville
225 Sampson Way
St. Augustine
FL 32092
United States

Average rating: 9.7 out of 10 based on 26434 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 1, 2017 — Rated 10 out of 10 by J.B. Zerorez Jacksonville
What do you like about our products and services?

Professional job, fair price.

Report a concern   August 1, 2017 — Rated 8 out of 10 by M.T. Zerorez Jacksonville
What could we do to improve?

Our tech did a very good job and I thought the cleaning method of Zerorez was great.

Report a concern   July 31, 2017 — Rated 10 out of 10 by M.N. Zerorez Jacksonville
What do you like about our products and services?

Professional technicians. Actually cleaning the caper

Report a concern   July 31, 2017 — Rated 10 out of 10 by V.P. Zerorez Jacksonville
What do you like about our products and services?

Great job getting some tough stains out! Brandon was knowledgeable and professional. Top-notch communication from the time of setting the appointment to notification they were on the way, to instructions after they were finished.

Will use again! Thanks!

Report a concern   July 31, 2017 — Rated 5 out of 10 by E.Z. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

I used you guys before and was happy. The second time around I feel like it was the typical bait and switch from all the other carpet cleaning companies. My last cleaning was almost twice as expensive as initially quoted and even the tech knew he did something fishy because he changed my email so I wouldn't get this feedback request form. I only found out because I didn't get the receipt and when I called in about it my email was incorrect. So I will not be using you guys again.

Report a concern   July 31, 2017 — Rated 10 out of 10 by K.M. Zerorez Jacksonville
What do you like about our products and services?

I'll have to admit that I have been using Stanley Steamer for yrs until my neighbor used you all and I saw the finished product.Everytime I let them do my carpets the water smelled horrible and three days later the carpet looked horrible.Kadajah was very professional and explained your products and how they worked. I explained my concern about my past experiences and she told me I would not be disappointed.My carpets look wonderful,the best they have in a long time,and it smells fresh and clean.Thank you for the great service and I will be telling others about you.

Report a concern   July 31, 2017 — Rated 10 out of 10 by J.T. Zerorez Jacksonville
What do you like about our products and services?

Mitch is a fabulous employee. Very knowledgeable, thorough and friendly. I requested him specifically for my carpet.

Report a concern   July 30, 2017 — Rated 10 out of 10 by C.W. Zerorez Jacksonville
What do you like about our products and services?

The product is great and cleans our carpets well. Matt was very friendly and worked very hard to complete our home.

Report a concern   July 30, 2017 — Rated 10 out of 10 by K.B. Zerorez Jacksonville
What do you like about our products and services?

On time, fast, and efficient. Carpets look awesome.

Report a concern   July 30, 2017 — Rated 10 out of 10 by J.L. Zerorez Jacksonville
What do you like about our products and services?

Quality of services is excellent as well as the level of professionalism. Customer service is fantastic. Will not use anyone else for our carpets or tile.

Report a concern   July 30, 2017 — Rated 10 out of 10 by A.C.B. Zerorez Jacksonville
What do you like about our products and services?

Responsive, courteous, and good value

Report a concern   July 30, 2017 — Rated 10 out of 10 by P.E. Zerorez Jacksonville
What do you like about our products and services?

both are excellent. service was very professional and helpful. sofa looks almost new again. I give a 10 for both

Report a concern   July 30, 2017 — Rated 10 out of 10 by M.A.K. Zerorez Jacksonville
What do you like about our products and services?

Friendly Techs do a good job.

Report a concern   July 30, 2017 — Rated 10 out of 10 by L.L. Zerorez Jacksonville
What do you like about our products and services?

Thy did a great job cleaning our carpets.

Report a concern   July 29, 2017 — Rated 10 out of 10 by S.F. Zerorez Jacksonville
What do you like about our products and services?

Everything. The professionalism of your employee, your cleaning techniques, the promptness and friendliness of your employee and the fact that you want to have good P.R. with your customers and make sure they are satisfied with your services. I also like the nice clean smell of freshness after the job has been completed and how nice and clean my carpeting looks upon completion. Thank you Zerorez for your consideration to provide services to me in Palm Coast. I sincerely appreciate it. May God provide you with His blessings in your service to others.

Report a concern   July 29, 2017 — Rated 5 out of 10 by S.W. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

It has now been several weeks since you cleaned the carpet and we still have light and dark streaks in the carpet as well as cleaner areas where the carpet is lighter in color.

Report a concern   July 29, 2017 — Rated 10 out of 10 by N.G. Zerorez Jacksonville
What do you like about our products and services?

Very professional
Excellent job

Report a concern   July 29, 2017 — Rated 10 out of 10 by M.B. Zerorez Jacksonville
What do you like about our products and services?

Great company and they do do a wonderful job

Report a concern   July 29, 2017 — Rated 5 out of 10 by L.B. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

Tech was very courteous, but was also honest about the expectations of the service he could provide. If the phone rep had said the same I would have chosen a different company to deal with pet odor. Secondly, drying time was more than double what was expected 6+ hours!
Thank you for the work done but...not sure I'll return.

Report a concern   July 29, 2017 — Rated 10 out of 10 by J.B. Zerorez Jacksonville
What do you like about our products and services?

A different way to clean carpets. I liked it and carpets look very nice.

Report a concern   July 29, 2017 — Rated 10 out of 10 by R.A. Zerorez Jacksonville
What do you like about our products and services?

Greet service.

Report a concern   July 29, 2017 — Rated 10 out of 10 by S.T. Zerorez Jacksonville
What do you like about our products and services?

How they take their time cleaning the carpet and was on time for the service.

Report a concern   July 28, 2017 — Rated 10 out of 10 by J.A. Zerorez Jacksonville
What do you like about our products and services?

Promptness in keeping appointments; neatness and cleanliness of personnel; very good results in cleaning carpets

Report a concern   July 28, 2017 — Rated 10 out of 10 by M.T. Zerorez Jacksonville
What do you like about our products and services?

Well mannered and professional.

Report a concern   July 28, 2017 — Rated 10 out of 10 by G.I. Zerorez Jacksonville
What do you like about our products and services?

Professionalism, courteous and well-trained technicians, fair pricing & accountability.

Report a concern   July 28, 2017 — Rated 10 out of 10 by M.B. Zerorez Jacksonville
What do you like about our products and services?

The technician was very personable as was the girl whom I spoke to on the telephone. The carpet came out so much cleaner.

Report a concern   July 28, 2017 — Rated 8 out of 10 by J.K. Zerorez Jacksonville
What could we do to improve?

The service and technician were all great. My only point of contention - and I think most carpet cleaning places would suffer from this - is the edges of the carpet. The very edge of the carpet where it meets the wall doesn't get cleaned and over time, you can see how it's dark and dirty compared to everything else. Someone needs to invent a little machine that goes in and deep cleans the edges.

Report a concern   July 28, 2017 — Rated 10 out of 10 by P.S. Zerorez Jacksonville
What do you like about our products and services?

Personnel are friendly and professional. We love their method of cleaning. Rugs are never sopping wet taking days to dry. And no soap is used to attract dirt afterwards. And boy are they fast but thorough!

Report a concern   July 28, 2017 — Rated 10 out of 10 by P.A.M.V. Zerorez Jacksonville
What do you like about our products and services?

I was very please with The quality of service you gave me. The carpets look beautiful after you had clean them, and your service tech Collin was very nice and informative. I will continue to use you both personally and with in the real estate industry.

Report a concern   July 27, 2017 — Rated 10 out of 10 by P.H. Zerorez Jacksonville
What do you like about our products and services?

The technician arrived as scheduled. He was very professional, thorough and explained the process from start to finish.
The outcome was better than expected.
Thank you !


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