- Phone: 904-891-0631
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26434 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Our tech did a very good job and I thought the cleaning method of Zerorez was great.
Professional technicians. Actually cleaning the caper
Great job getting some tough stains out! Brandon was knowledgeable and professional. Top-notch communication from the time of setting the appointment to notification they were on the way, to instructions after they were finished.
Will use again! Thanks!
I used you guys before and was happy. The second time around I feel like it was the typical bait and switch from all the other carpet cleaning companies. My last cleaning was almost twice as expensive as initially quoted and even the tech knew he did something fishy because he changed my email so I wouldn't get this feedback request form. I only found out because I didn't get the receipt and when I called in about it my email was incorrect. So I will not be using you guys again.
I'll have to admit that I have been using Stanley Steamer for yrs until my neighbor used you all and I saw the finished product.Everytime I let them do my carpets the water smelled horrible and three days later the carpet looked horrible.Kadajah was very professional and explained your products and how they worked. I explained my concern about my past experiences and she told me I would not be disappointed.My carpets look wonderful,the best they have in a long time,and it smells fresh and clean.Thank you for the great service and I will be telling others about you.
Mitch is a fabulous employee. Very knowledgeable, thorough and friendly. I requested him specifically for my carpet.
The product is great and cleans our carpets well. Matt was very friendly and worked very hard to complete our home.
On time, fast, and efficient. Carpets look awesome.
Quality of services is excellent as well as the level of professionalism. Customer service is fantastic. Will not use anyone else for our carpets or tile.
Responsive, courteous, and good value
both are excellent. service was very professional and helpful. sofa looks almost new again. I give a 10 for both
Friendly Techs do a good job.
Thy did a great job cleaning our carpets.
Everything. The professionalism of your employee, your cleaning techniques, the promptness and friendliness of your employee and the fact that you want to have good P.R. with your customers and make sure they are satisfied with your services. I also like the nice clean smell of freshness after the job has been completed and how nice and clean my carpeting looks upon completion. Thank you Zerorez for your consideration to provide services to me in Palm Coast. I sincerely appreciate it. May God provide you with His blessings in your service to others.
It has now been several weeks since you cleaned the carpet and we still have light and dark streaks in the carpet as well as cleaner areas where the carpet is lighter in color.
Very professional
Excellent job
Great company and they do do a wonderful job
Tech was very courteous, but was also honest about the expectations of the service he could provide. If the phone rep had said the same I would have chosen a different company to deal with pet odor. Secondly, drying time was more than double what was expected 6+ hours!
Thank you for the work done but...not sure I'll return.
A different way to clean carpets. I liked it and carpets look very nice.
Greet service.
How they take their time cleaning the carpet and was on time for the service.
Promptness in keeping appointments; neatness and cleanliness of personnel; very good results in cleaning carpets
Well mannered and professional.
Professionalism, courteous and well-trained technicians, fair pricing & accountability.
The technician was very personable as was the girl whom I spoke to on the telephone. The carpet came out so much cleaner.
The service and technician were all great. My only point of contention - and I think most carpet cleaning places would suffer from this - is the edges of the carpet. The very edge of the carpet where it meets the wall doesn't get cleaned and over time, you can see how it's dark and dirty compared to everything else. Someone needs to invent a little machine that goes in and deep cleans the edges.
Personnel are friendly and professional. We love their method of cleaning. Rugs are never sopping wet taking days to dry. And no soap is used to attract dirt afterwards. And boy are they fast but thorough!
I was very please with The quality of service you gave me. The carpets look beautiful after you had clean them, and your service tech Collin was very nice and informative. I will continue to use you both personally and with in the real estate industry.
The technician arrived as scheduled. He was very professional, thorough and explained the process from start to finish.
The outcome was better than expected.
Thank you !
Professional job, fair price.