Zerorez Jacksonville
225 Sampson Way
St. Augustine
FL 32092
United States

Average rating: 9.7 out of 10 based on 26434 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 19, 2017 — Rated 10 out of 10 by C.T. Zerorez Jacksonville
What do you like about our products and services?

Very thorough cleaning and minimal dry time

Report a concern   July 19, 2017 — Rated 10 out of 10 by J.L. Zerorez Jacksonville
What do you like about our products and services?

Great job on my carpet. Technician very prompt and profesdional. Love how my carpet looks

Report a concern   July 18, 2017 — Rated 10 out of 10 by R.K. Zerorez Jacksonville
What do you like about our products and services?

The technician was very courteous and professional. He took his time to do a thorough job. Love that the process doesn't include any chemicals!

Report a concern   July 18, 2017 — Rated 10 out of 10 by G.P. Zerorez Jacksonville
What do you like about our products and services?

Excellent cleaning! Carpets always look like new! Easy to get an appointment to suit my schedule, warm & friendly staff!

Report a concern   July 18, 2017 — Rated 10 out of 10 by M.M. Zerorez Jacksonville
What do you like about our products and services?

We like that you are prompt and do a thorough job, leaving our carpets clean with no soapy residue.

Report a concern   July 18, 2017 — Rated 10 out of 10 by J.S. Zerorez Jacksonville
What do you like about our products and services?

Very polite and curious. From the time I placed the call to the lovely service that was provided. Thank you Eric, great job!

Report a concern   July 18, 2017 — Rated 10 out of 10 by C.G. Zerorez Jacksonville
What do you like about our products and services?

Quality service.

Report a concern   July 18, 2017 — Rated 10 out of 10 by C.G. Zerorez Jacksonville
What do you like about our products and services?

Great service

Report a concern   July 18, 2017 — Rated 10 out of 10 by L.E. Zerorez Jacksonville
What do you like about our products and services?

The gentlemen that came to clean our tile and carpets was extremely knowledgeable and took the time to explain the process and what makes your product the best.

With three Golden Retrievers....we need your service!!!! I will highly recommend your company and we will definitely be using this service again.

Thank you.

Name removed

Report a concern   July 18, 2017 — Rated 4 out of 10 by J.P.P. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

We have been using Zerorez for years. You were running a 30% discount and were quoted $110.25 special for three rooms.
When the service person arrived I informed him we wanted the three room special.
We had a study, the master bedroom and a bathroom. Our master bedroom has always counted as one room in all your other visits.. The service person insisted that the master bedroom was two rooms and charged us for four rooms.

Report a concern   July 18, 2017 — Rated 10 out of 10 by A.B. Zerorez Jacksonville
What do you like about our products and services?

I like Zerorez because it leaves my carpet clean and chemical free.

Report a concern   July 17, 2017 — Rated 9 out of 10 by B.H. Zerorez Jacksonville
What do you like about our products and services?

Technician was very friendly and seemed knowledgeable.

Report a concern   July 17, 2017 — Rated 10 out of 10 by A.D. Zerorez Jacksonville
What do you like about our products and services?

The darker areas where there is traffic had lightened, it dried very fast, the carpets look awesome.

Report a concern   July 17, 2017 — Rated 8 out of 10 by I.C. Zerorez Jacksonville
What could we do to improve?

I gave you an 8 instead of a 10 because it took two trips. Had you guy's done this good a job the first time, I would happily give you a 10.

Report a concern   July 17, 2017 — Rated 10 out of 10 by D.J. Zerorez Jacksonville
What do you like about our products and services?

Quick and easy. Zerorez did a great job on our carpet tiles in the office.

Report a concern   July 16, 2017 — Rated 10 out of 10 by M.S. Zerorez Jacksonville
What do you like about our products and services?

We were thoroughly impressed with our carpet and tile cleaning. Brad was very informative and personable.

Report a concern   July 16, 2017 — Rated 9 out of 10 by S.M. Zerorez Jacksonville
What do you like about our products and services?

THEY WERE ON TIME AND THERE WAS NO HIGH PRESSURE SALES TO ADD ADDITIONAL SERVICES. THE PRICE QUOTED WAS WHAT WAS BILLED AND PAID. I WILL RESERVE JUDGEMENT ON THE SPOT REMOVING CAPABILITIES UNTIL NEXT WEEK WHEN THROUGHLY DRIED

Report a concern   July 16, 2017 — Rated 10 out of 10 by J.T. Zerorez Jacksonville
What do you like about our products and services?

Great service"

Report a concern   July 16, 2017 — Rated 10 out of 10 by C.H. Zerorez Jacksonville
What do you like about our products and services?

Excellent job.

Report a concern   July 16, 2017 — Rated 8 out of 10 by M.M. Zerorez Jacksonville
What could we do to improve?

Not as happy with the pet treatment which was applied on a stain.

Report a concern   July 16, 2017 — Rated 10 out of 10 by D.S. Zerorez Jacksonville
What do you like about our products and services?

Great service....great job! Wonderful technician who answered questions and was very knowledgeable. Carpets and tile floors look amazing...haven't looked this good in years. Would recommend to anyone at any time.

Report a concern   July 16, 2017 — Rated 10 out of 10 by P.G. Zerorez Jacksonville
What do you like about our products and services?

The product dries quicker than the old steam method. Removed soil. Service was courteous.

Report a concern   July 16, 2017 — Rated 10 out of 10 by M.P. Zerorez Jacksonville
What do you like about our products and services?

Reliable, great results on carpet

Report a concern   July 15, 2017 — Rated 10 out of 10 by B.D. Zerorez Jacksonville
What do you like about our products and services?

Ben did a great job cleaning our carpets and furniture. A bit pricey. But you do get what you pay for.

Report a concern   July 15, 2017 — Rated 10 out of 10 by M.P. Zerorez Jacksonville
What do you like about our products and services?

Showed up ahead of schedule, thorough

Report a concern   July 15, 2017 — Rated 10 out of 10 by L.A.J.P. Zerorez Jacksonville
What do you like about our products and services?

The service guy was amazing and the carpet and tile look brand new. Great experience for the first time using the company.

Report a concern   July 15, 2017 — Rated 10 out of 10 by L.M. Zerorez Jacksonville
What do you like about our products and services?

Our carpets needed some TLC. Zerorez did just that. They look great. Thank you.

Report a concern   July 15, 2017 — Rated 10 out of 10 by D.B. Zerorez Jacksonville
What do you like about our products and services?

The customer service is excellent and the cleaning of my rugs is exceptional. I recently had 4 oriental rugs cleaned and the rugs came out beautifully with just a topical cleaning, as there was concern that the rugs would bleed. Ivan did a fantastic job, and really took care of the rugs. He tested an edge of the rugs to see if they would bleed and they did, so he applied the topical treatment. The rugs looked more vibrant after the cleaning and I was very pleased with the outcome. Zerorez is the place to go if you have expensive oriental rugs.

Report a concern   July 15, 2017 — Rated 10 out of 10 by E.H. Zerorez Jacksonville
What do you like about our products and services?

Our sofa looks amazing. Love how fast it dried, and the employee was extremely friendly and so polite. Will definitely use again in the future. Awesome company I highly recommend. Thank you

Report a concern   July 15, 2017 — Rated 10 out of 10 by C.J. Zerorez Jacksonville
What do you like about our products and services?

Service and technician were outstanding. I typically don't complete these surveys but in this case you deserve to hear. The experience was more than positive from the very first call to the billing process and followip. Thank you for a job well done! Very reasonable prices too!!


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