Zerorez Jacksonville
225 Sampson Way
St. Augustine
FL 32092
United States

Average rating: 9.7 out of 10 based on 26434 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 16, 2017 — Rated 6 out of 10 by D.D. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

Two rooms that were done have a very stiff feeling to the carpet pile that I didn't think would happen

Report a concern   August 16, 2017 — Rated 5 out of 10 by A.D.A. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

tech couldn't find house, looked at incorrect info in system that I requested to change more than once.
The truck looked old and had rot inside.
After long set up, ran out of water. Needed to fill water that took over 20 min.
I received a 25.00 discount. Thank you.
Then the break down of hoses took long as well, and tech did not over see water on wood floors and drips on stairs. I pointed stair drips, but he didn't check all stairs. Later that day I wiped each step to insure no water stains.
But I will say the rugs look good.
Thank you.

Report a concern   August 16, 2017 — Rated 10 out of 10 by P.T. Zerorez Jacksonville
What do you like about our products and services?

The carpets have never looked better, Courtney was very professional and courteous.

Report a concern   August 15, 2017 — Rated 10 out of 10 by J.L. Zerorez Jacksonville
What do you like about our products and services?

Excellent service

Report a concern   August 14, 2017 — Rated 4 out of 10 by L.B. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

The young man that came out did 3 bedrooms in 45 minutes. He only went over the carpets once and there was obvious dirt left on the carpet when he left. I used Zerorez because my parents raved about how clean the carpet was. Unfortunately I didnt have the same experience.

Report a concern   August 13, 2017 — Rated 10 out of 10 by R.B. Zerorez Jacksonville
What do you like about our products and services?

it really did the job and smelled so good

Report a concern   August 13, 2017 — Rated 10 out of 10 by J.B. Zerorez Jacksonville
What do you like about our products and services?

Zack did a very thorough job and even cleaned up a little spot in my shower that was not on the original estimate.. I'm getting ready to put the house on the market and they shined the grout up nicely and removed a few spots from my 14 year old dog who isn't as quick to the door anymore.

Report a concern   August 13, 2017 — Rated 10 out of 10 by S.B. Zerorez Jacksonville
What do you like about our products and services?

Very friendly staff. Zach was our sevice tech and he did an amazing job! Our floors look amazing. Carpet and tile! Awesome job Zach.

Report a concern   August 13, 2017 — Rated 10 out of 10 by R.G. Zerorez Jacksonville
What do you like about our products and services?

Options to keep carpets fresher and resistant to stain

Report a concern   August 13, 2017 — Rated 9 out of 10 by M.S. Zerorez Jacksonville
What do you like about our products and services?

No chemicals

Report a concern   August 13, 2017 — Rated 10 out of 10 by J.B. Zerorez Jacksonville
What do you like about our products and services?

Fast and friendly service. Tech did a great job.

Report a concern   August 13, 2017 — Rated 10 out of 10 by M.A. Zerorez Jacksonville
What do you like about our products and services?

We have good 10 year old sofa and chairs. We never had them cleaned before and were worried that we would have to replace or reupholster them. Now they look new. Thank you.

Report a concern   August 13, 2017 — Rated 10 out of 10 by S.E. Zerorez Jacksonville
What do you like about our products and services?

Great customer service! Super friendly and easy to work with.

Report a concern   August 13, 2017 — Rated 10 out of 10 by R.L. Zerorez Jacksonville
What do you like about our products and services?

Earth friendly professionalism of workers and kindness of workers.

Report a concern   August 13, 2017 — Rated 10 out of 10 by G.L. Zerorez Jacksonville
What do you like about our products and services?

Excellent service and the products that were used took care of 2 severe carpet stains. Highly recommend this company.

Report a concern   August 12, 2017 — Rated 10 out of 10 by C.H. Zerorez Jacksonville
What do you like about our products and services?

Your company is accommodating, Your service representative was on time and very polite. He did a super job on the carpet. I am happy with the results.

Report a concern   August 12, 2017 — Rated 10 out of 10 by M.H. Zerorez Jacksonville
What do you like about our products and services?

Our technician did a very good job of explaining the services he was performing and he was very knowledgeable about carpet and tile cleaning. He did a thorough job of cleaning the different areas. He made sure we knew how to care for it as it was drying. Also, he was right on time.

Report a concern   August 12, 2017 — Rated 10 out of 10 by C.J. Zerorez Jacksonville
What do you like about our products and services?

Quick and efficient service at a reasonable price!

Report a concern   August 11, 2017 — Rated 10 out of 10 by C.L. Zerorez Jacksonville
What do you like about our products and services?

Upfront pricing, before and after walk through, honest about potential issues.

Report a concern   August 11, 2017 — Rated 10 out of 10 by J.S. Zerorez Jacksonville
What do you like about our products and services?

My carpet is so soft and fluffy now!

Report a concern   August 10, 2017 — Rated 10 out of 10 by T.Y. Zerorez Jacksonville
What do you like about our products and services?

Great work!!

Report a concern   August 10, 2017 — Rated 10 out of 10 by D.T. Zerorez Jacksonville
What do you like about our products and services?

Clean well

Report a concern   August 10, 2017 — Rated 10 out of 10 by K.H. Zerorez Jacksonville
What do you like about our products and services?

Great job done.

Report a concern   August 10, 2017 — Rated 10 out of 10 by L.B. Zerorez Jacksonville
What do you like about our products and services?

clean and friendly personnel.

Report a concern   August 10, 2017 — Rated 10 out of 10 by R.H. Zerorez Jacksonville
What do you like about our products and services?

Arrived on time, very nice young man, did a terrific job. Office help was very good about checking in with me about my changing of dates, etc.

Report a concern   August 10, 2017 — Rated 10 out of 10 by R.L. Zerorez Jacksonville
What do you like about our products and services?

Everything and all your employees are so proficient in doing there job so well...
We are frequent customers and they all do a fantastic job.. Cudos to all
Thank you

Report a concern   August 10, 2017 — Rated 10 out of 10 by K.S. Zerorez Jacksonville
What do you like about our products and services?

Carpets look awesome! Eric was very helpful and I'm very pleased.

Report a concern   August 10, 2017 — Rated 10 out of 10 by I.R. Zerorez Jacksonville
What do you like about our products and services?

Timely, professional, and efficient.

Report a concern   August 10, 2017 — Rated 10 out of 10 by M.W. Zerorez Jacksonville
What do you like about our products and services?

Honest company, fair prices, excellent service execution

Report a concern   August 10, 2017 — Rated 10 out of 10 by L.L. Zerorez Jacksonville
What do you like about our products and services?

Eric was unbelievably polite, professional and thorough. We had been using Chemdry and our pet stains kept coming back after 2 weeks. It is still yet to be determined, but early indications are that Zerorez will perform much better based on the treatment they used. Its nice to hear an employee speak so highly of the owners of the company too. Refreshing to say the least.


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