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based on 28811 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Your product leaves zero residue and leaves my carpet smelling clean
THE RECEPTIONIST WAS NEW BUT, VERY PROFESSIONAL AND HELPFUL IN ANSWERING MY QUESTIONS AND BOOKING MY APPOINTMENT. THEN THE FOLLOW-UP SERVICE BEGAN THAT WAS INCREDIBLE! REMINDERS OF THE APPOINTMENT TIME AND HOW TO PREPARE FOR THE TECHNICIAN'S VISIT.
THEY TEXTED TO REMIND AND OFFER ASSISTANCE. THEY CALLED TO REMIND AND VERIFY THEIR ARRIVAL TIME. THE TECH SHOWED UP AS SCHEDULED AND ANSWERED ALL MY QUESTIONS. HE DID A FANTASTIC JOB AND REALLY GAVE ME FINISHED CARPETS TO SHOW NEW PROSPECTIVE RENTERS.
OVERALL A VERY COMPLETE AND FANTASTIC EXPERIENCE AT ALL LEVELS. I HIGHLY RECOMMEND AND WILL CERTAINLY RE-USE WHEN NEEDED IN THE FUTURE.
Very good job on cleaning the carpets but the Attitude and Professionalism of Josh McKenzie was awesome. He explained everything about what happening and smiled throughout the whole ordeal. Zerorez should consider themselves extremely lucky to have employees such as Josh! Good Job Joshua!
No residue left behind,
Prompt excellent service
On time. Very professional and did what we paid for.
The product and my technician did a great job!
Always nice young men. Congenial and
work hard. Always do a nice job!
Love using your company. Have for many years!
Keep up the good work!
We were the techs third job so he was not on his best. He came in saying that he could not do the small area rugs as they were priced wrong. I stated that they were measured and that was the quote so he could remeasure, but he should do them based on the quote. He agreed, but in the end he did NOT do them but they were removed from the bill. He also did NOT do the floor in the patient bathroom, stating they had just been done, but they were part of the quote, we did want them done, and he did NOT adjust the bill. Overall, the floors do look good, but the attitude in dealing with customers could be much improved by this tech. In the end we did not get everything we paid for.
Jake and Clayton were wonderful to work with. They were here when we were told they would be, explained the process, and worked hard to keep the areas clean as they went along. We will definitely recommend them to friends and will use them again.
I like the personal detail with the technician but I do not like the phone system or the inability to return a call without getting a middle person who has no idea of what is going on
Antonio was courteous, professional and did a great job
Outstanding quality of service and professionalism.
Kazz did a great job. He has a great attitude, and a great work ethic. It was a pleasure meeting him.
love the way you clean and the tech was awesome
I was very satisfied with the Zerorez. Technician Dalton had addressed every thing and did a wonderful job cleaning my carpets. Thank you.
kyle Butler went above and beyond in explanation of what he was going to be able to achieve . He did great. He was polite and friendly through out his time with us
He also communicated the other services Zeroez provides.
My house looked wonderful after 0 rez came! My tile and grout looked amazing and the carpets smelled good too!
Process cleans very well with little moisture residue
Very professional. Everything looks grest
Always on time, provide efficient and professional service
Our serviceman, Morgan, answered my questions and explained to me the importance of using s certain product on carpet because we had pets.
Though a little disappointed in one room that was done, he explained that the carpet was pretty old and that the fibers in the carpet were just broken down over time.
The other rooms I was very pleased with how they looked and the whole house felt and smelled cleaner.
Always do a great job, employees are friendly and knowledgeable
Very professional
Great job & our tile looks awesome! Technician was very thorough & professional. We will definitely use you again.
Very neat and efficient. I had never used this company before. I was very impressed. The technician explained everything and had a great personality.
Always smells fresh when you are done!
Colton was awesome!
Very efficient and clean service! Kendall was amazing!
Harrison was great! He understood our needs for what we needed our floor to look like and he gave us great advice. We are also amazed at how clean our carpet looks! Years of tracked in grime now looking like it never happened! Amazing! We had tried getting rid of the stains ourselves by renting equipment, but they were still visible. Our carpet has never looked so good! Harrison educated us on our type of carpet, why the Zerorez solution works, and how to maintain this clean! Bravo!!