Zerorez Jacksonville
225 Sampson Way
St. Augustine
FL 32092
United States

Average rating: 9.7 out of 10 based on 28811 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 23, 2025 — Rated 10 out of 10 by P.F. Zerorez Jacksonville
What do you like about our products and services?

Always professional, on time, priced as quoted and moat importantly,
a great cleaning!

Report a concern   June 23, 2025 — Rated 10 out of 10 by Candice Preston Zerorez Jacksonville
What do you like about our products and services?

Great customer service

Report a concern   June 22, 2025 — Rated 10 out of 10 by D.C. Zerorez Jacksonville
What do you like about our products and services?

The guys did a good job as always.

Report a concern   June 22, 2025 — Rated 10 out of 10 by K.P. Zerorez Jacksonville
What do you like about our products and services?

They are superb like the techs that did the work!! Thank you.

Report a concern   June 22, 2025 — Rated 10 out of 10 by Brian Goldstein Zerorez Jacksonville
What do you like about our products and services?

No chemicals and super friendly staff!!

Report a concern   June 22, 2025 — Rated 10 out of 10 by S.F. Zerorez Jacksonville
What do you like about our products and services?

Excellent job

Report a concern   June 22, 2025 — Rated 10 out of 10 by S.H. Zerorez Jacksonville
What do you like about our products and services?

Quick service and fair-minded issue resolution

Report a concern   June 22, 2025 — Rated 10 out of 10 by P.T. Zerorez Jacksonville
What do you like about our products and services?

The cleaning technology seems better to me than other carpet cleaning services I've used. Much better appearance at the end. I like that they come into your house with shoe covers on, corner protectors to avoid scratching or rubbing the walls. Colton B. was great, friendly and professional. He arrived right at the scheduled time. I'd recommend him to anyone.

Report a concern   June 22, 2025 — Rated 10 out of 10 by S.M. Zerorez Jacksonville
What do you like about our products and services?

The way you do your service and the non chemicals you use.

Report a concern   June 22, 2025 — Rated 8 out of 10 by A.T. Zerorez Jacksonville
What could we do to improve?

Service is great but the treatment didn't get rid of the cat accident on couch. Not sure anything else by Zerorez can been done about that though.

Report a concern   June 22, 2025 — Rated 10 out of 10 by L.Y. Zerorez Jacksonville
What do you like about our products and services?

Good work, pleasant people

Report a concern   June 22, 2025 — Rated 9 out of 10 by J.L. Zerorez Jacksonville
What do you like about our products and services?

You are very responsive to all issues. The “re-do service man ,Joseph, was excellent

Report a concern   June 22, 2025 — Rated 10 out of 10 by M.Q. Zerorez Jacksonville
What do you like about our products and services?

Products: I hired Zero Rez for vent cleaning with air whips and vacuuming. I added a blower cleaning and antibacterial fogging. I'm hoping that product works well because the Florida environment has many challenges.

Services: The team, Jake and Alberto, were awesome. They were kind and professional. They worked consistently unless I interrupted them with a question. They would answer everything I asked and went straight back to work. I would definitely want them back for my next job.

What I have noticed so far is little to no dust and no irritating tickle in the throat. I also feel my house smells cleaner. Win win!

Report a concern   June 21, 2025 — Rated 6 out of 10 by I.G. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

You guys charged me a ridiculous "3rd floor fee". Supposedly did not tell the technician, he complained about having to come up to the 3rd floor. He did not bring anything to secure his hoses, and had to rely on me to hold the hoses as well as set up a makeshift mount for your hoses. I then had to help him go up and down the stairs setting up his stuff. Lastly, while I admit the floor looked better than what it did beforehand, I had to plead with him to really wash it thoroughly as there were spots that were improving each time he washed it but he was in a rush to leave. Also couldn't find his grout sealer for nearly 30 minutes.

I should not have been charged the 3rd floor fee and regret tipping him. I only tipped him because I felt bad about asking him to do his job.

If your going to keep charging that stupid fee then the client should not be expected to assist in any way at all.

Report a concern   June 21, 2025 — Rated 10 out of 10 by A.B. Zerorez Jacksonville
What do you like about our products and services?

One company to clean everything.

Report a concern   June 21, 2025 — Rated 10 out of 10 by B.A. Zerorez Jacksonville
What do you like about our products and services?

Fast service, friendly workers

Report a concern   June 21, 2025 — Rated 10 out of 10 by S.G. Zerorez Jacksonville
What do you like about our products and services?

Harrison was pleasant.
And did a very good job. My stairs were bad!
(2 rooms & stairs)

Report a concern   June 21, 2025 — Rated 10 out of 10 by D.D. Zerorez Jacksonville
What do you like about our products and services?

Prompt service. Expertise. Great job every time....consistent. I love that there is no residue after cleaning.

Report a concern   June 21, 2025 — Rated 10 out of 10 by Marcia Sicola Zerorez Jacksonville
What do you like about our products and services?

Kyle was very professional and took care of my floors and walls while movig the hoses around Very satisfied.

Report a concern   June 21, 2025 — Rated 10 out of 10 by J.L. Zerorez Jacksonville
What do you like about our products and services?

Very friendly service.

Report a concern   June 20, 2025 — Rated 5 out of 10 by J.T. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

After cleaning an area rug ,it was left wet on a wood floor

Report a concern   June 20, 2025 — Rated 7 out of 10 by J.H. Zerorez Jacksonville
What could we do to improve?

Not every thing could be cleaned

Report a concern   June 20, 2025 — Rated 10 out of 10 by Dexter Barbee Jr Zerorez Jacksonville
What do you like about our products and services?

On time. Very professional and Kendall explained process and options. Most important is my grout is clean and sealed

Report a concern   June 20, 2025 — Rated 10 out of 10 by L.H. Zerorez Jacksonville
What do you like about our products and services?

On time carpets are very clean and there is no odor!! That was very important to me. Also dried fast. Thank. A very polite and professional gentleman that did the cleaning

Report a concern   June 20, 2025 — Rated 10 out of 10 by C.D. Zerorez Jacksonville
What do you like about our products and services?

Promise and professional

Report a concern   June 20, 2025 — Rated 10 out of 10 by C.D. Zerorez Jacksonville
What do you like about our products and services?

Prompt and professional

Report a concern   June 20, 2025 — Rated 2 out of 10 by L.B. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

The hot hoses coming from the vehicle killed about a two for area of my yard's plants by the curb. It killed the Asiatic Jasmine that I've had growing for about 30 years.

Report a concern   June 20, 2025 — Rated 10 out of 10 by J.H. Zerorez Jacksonville
What do you like about our products and services?

Looks great , dried fast and my pet was safe!

Report a concern   June 19, 2025 — Rated 10 out of 10 by P.B. Zerorez Jacksonville
What do you like about our products and services?

It was easy to get an appointment when I needed it. The representative that came was very helpful and did a nice job.

Report a concern   June 19, 2025 — Rated 10 out of 10 by A.E. Zerorez Jacksonville
What do you like about our products and services?

We had Connor out to clean some furniture upholstery and a few area rugs. He was knowledgeable, courteous, and performed his services in a timely and efficient manner. We would definitely have him back! Thank you!


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