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based on 28811 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
While our carpets look clean and Kyle did a good job, we were disappointed with the new pricing structure from the last time we had the carpets cleaned with you. First, we were not told about the $25.00 service fee prior to his arrival. This is a new charge from previous visits and was a surprise. Second, we were not happy about the full $ 45.00 charge that Kyle said was necessary for our "hall." We have since measured our hallway and it is 3' by 13'.8", which is much smaller than a typical hall. We thought the additional price should have reflected the size. In the past, the tech has said, "That's so small, I'll just clean it as part of the three room special." We were also shocked to hear that Kyle could not help us move furniture back. We had moved the couch, recliner couch, coffee table, end table and desk to the middle of the room before Kyle arrived but did expect some help moving them back once the carpet was cleaned behind them. (He did end up helping me to put them back in their place with purple blocks underneath even though he said he was not supposed to touch the furniture.) Overall, we were just let down with this experience and pricing structure from previous experiences with Zerorez.
Service was great ad tech was awesome
Firstly, I appreciated the care that Kyle had in protecting my homefrom any sort of damage! He did a terrific job!!
Eddie, the technician who came to our house, was very friendly, explained everything and answered our questions clearly. He represents Zerorez very well!
Great communication, very friendly and efficient
The technician who cleaned my house was polite, efficient, and thorough. My carpets are clean and my house smells good.
Josh was very kind and did a great job. Our carpet looks like new
Scratched newly painted baseboard in two rooms.
Excellent job cleaning very dirty rugs! Collin and Ian were very professional - thoroughly explained what needed to be done and did a great job.
The technician was well skilled and professional. The work was done quickly, and the carpets dried completely after about 7 hours. What I like most is the fact that zerorez doesn't use chemicals that could harm us or our pet, and that it dries fast.
Romans 10:9-13; John 3:16-21
I had to use our household rug cleaner machine to fix and remove dirt and stains not removed. The technician rushed the 3 rooms in less than 30 minutes. The water I extracted myself was dirty.
Courtesy of techs. Excellent cleaning. Price is good
Fast, efficient, complete cleaning.
Colton did a great job explaining how the duct cleaning works! The vacuum truck is the magic to the process.
Thanks Colton!
effective, courteous, customer service
Harrison was an excellent carpet cleaner.
Great service, fair pricing.
Caleb Baker was our technician and he went above and beyond.
Thank you!
Friendly and formative! Had a great experience, will definitely be using again.
Josh was great. On time, informative, and efficient. Everything looks great. I would recommend and use zerorez again.
Extremely clean work! Harrison was amazingly thorough! This is why we are a repeat-customers!
Lead technician did a great job with the cleaning and showing me videos & photos as he progressed. Both techs were very professional, and very clearly took pride in their job. They also did a good job of cleaning up afterward.
Eddie was amazing! Overall communication and service was excellent. I’ll definitely use you guys again for my future cleaning needs!
Timely and thorough personnel. Removed old carpet stains. Removed pet odors completely.
Service technicians were polite and efficient. The carpet was clean when they finished.
The associate that cleaned my rooms was very thorough in the process of cleaning the rooms and polite and courteous.
Fantastic job! Service was on time efficient and did a great job communicating! Highly recommend
Technician was very professional as well as courteous. Service that you usually hope for, your company actually delivers! Won't hesitate to recommend Zerorez.
everything great service tech was great job well done
Very good results on my tile and ground cleaning. I should have been doing this once a year. Tech was very nice and thorough.
Morgan did a very thorough job and made sure I was satisfied with the work. He made sure he cleaned everything up before he left.