- Phone: 904-891-0631
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based on 26434 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
No chemical
An excellent job was done, especially removing old stains. It was done quickly too.
The technician was very helpful. Is was a very pleasant experience, I would definitely recommend to friends
The service technician and the price.
he did a very good job
amazed how clean my title floor became after the process. I did not realize it was that dirty.
great cleaning, very knowledgeable and professional. have used them for years.. highly recommend
I love the Zerorez way of cleaning carpet, their method for cleaning very little residue. I like the professional service they provide, and the thorough explanation they give before the work begins. They do a great job!
quick cleaning
Kendall was very informative and helpful. He explained all my options of what we could and should do.
The carpet looked great upon initial inspection. The next morning a of stains came back. Overall it was a good experience
I enjoy working with the knowledgeable and courteous staff. This is the second time I've used your company to clean my carpets and just as pleased as the first time with the outcome and experience. The tech meticulously cleaned the rooms and exceeded our expectations in customer service. Will definitely use your company again for future carpet cleaning!
Not able to clean my rugs due to material. Wish I knew there were restrictions when I booked.
Mr Collins has been here before. VERY nice and does a fantastic job!!
The service agent who came to my property at 8917 Chambore dr in JAX was excellent. I feel foolish forgetting his name since I was in the process of moving. He was very professional and efficient in completing the job. Would highly recommend to friends and family. Thank you.
I appreciate the ease of scheduling appointments online and every technician I have had in my home has been punctual, warm, informative and professional. I also appreciate that the treatments are safe and non toxic for my pets.
Professional service in all areas.
Jeff was very courteous and efficient. Good results.
I would like to thank you for the wonderful and professional service. From the first call to completion of the job service couldn’t of been better. God bless you and thank you.
Prompt service. Friendly and professional technician
Efficient and courteous service
Your service representatives are wonderful. Russell explained the procedure, some options for us.....and what we should expect.
He was timely, actually early. And moved some furniture that we really appreciated.
He was pleasant and efficient.
We would happily have him back again.
The person that came to our house was extremely helpful explain everything very clearly and all the room where clean properly.
Don't try to rip you off by paying unreasonable amount of money ...
First things first, the overall floor tile experience was wonderful. Basic stains that could be removed with a little elbow grease came wonderfully and the tile, in lightly dirty areas - looked brand new after cleaning. Any staining from hard water, or other real stains (as opposed to dirt) were not removed. But for the price I would still give that aspect an 8 maybe even 9 out of 10....
But the shower cleaning, I felt to be a complete rip off. Each shower had about 5 minutes spent on it total with a small hand cleaner. We did not see any improvement in the shower, and the cost was astronomical. I was able to get these stains out with a little elbow grease and vinegar after the fact, the rate charged was absolutely waste of money. I was not told ahead of time there was a flat rate for shower cleaning, we were under the impression this was all in a SF rate.
I cannot recommend zerorez as I do not want someone wasting their money like we did.
Very professional and what an awesome job! The carpet looks brand new!!!
We had a great experience with Zerorez. Viewing prices online and setting up an appointment was very easy. There was great communication prior to the appointment. The service technician finished up his previous appointment early and called to see if we were available for him to arrive sooner than our scheduled appointment window, which we were and we appreciated. The service technician was professional and kind, worked quickly and had great communication. The service was a great value, we were very pleased with the results and would highly recommend Zerorez to others in the future.
Great service!!
The work was perfectly done
My service tech, Austin, was very friendly, but he showed up to my house not wearing a mask, nor did he wear one the entire time he was there. He also asked to use my bathroom after being there for about a minute. When he came out of the bathroom he said, "don't worry, I just went #1...I didn't blow up anything." I thought that was a little unprofessional. The entire job only took 1 1/2 hours. I don't see why he needed to use my bathroom. As far as the carpets, they look better, but I still see spots. Maybe that's to be expected.
Technician was very thorough in explaining the different options.