Zerorez Jacksonville
225 Sampson Way
St. Augustine
FL 32092
United States

Average rating: 9.7 out of 10 based on 28905 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 21, 2021 — Rated 10 out of 10 by Elizabeth Roubos Zerorez Jacksonville
What do you like about our products and services?

You are one of , if not, the most excellent companies I deal with. You are always accommodating, punctual and do excellent work! My white Berber carpet is over 26 years old and we had many puppy stains and I am amazed at how great it now looks. You superseded my expectations.

Report a concern   November 21, 2021 — Rated 10 out of 10 by J.S. Zerorez Jacksonville
What do you like about our products and services?

Always do a great job

Report a concern   November 21, 2021 — Rated 10 out of 10 by J.S. Zerorez Jacksonville
What do you like about our products and services?

The technicians are timely, polite, and do a fantastic job

Report a concern   November 21, 2021 — Rated 10 out of 10 by Alicia Reilly Zerorez Jacksonville
What do you like about our products and services?

Friendly staff, great service, fair price. Since moving to Florida 5years ago I have used no one else. Highly recommend.

Report a concern   November 21, 2021 — Rated 10 out of 10 by Pam Goran Zerorez Jacksonville
What do you like about our products and services?

Dependable service. Products do not have toxic smells. Seem to do a good job.

Report a concern   November 20, 2021 — Rated 10 out of 10 by T.P. Zerorez Jacksonville
What do you like about our products and services?

Quick, clean and professional!!!!

Report a concern   November 20, 2021 — Rated 10 out of 10 by Nancy Warford Zerorez Jacksonville
What do you like about our products and services?

Great service. Victor is our guy and we are very pleased with his work.

Report a concern   November 20, 2021 — Rated 10 out of 10 by John Phelps Zerorez Jacksonville
What do you like about our products and services?

Ammon and Carter did an excellent job cleaning our air ducts. Thank you.

Report a concern   November 20, 2021 — Rated 10 out of 10 by L.L. Zerorez Jacksonville
What do you like about our products and services?

Victor was great. Floors look great!

Report a concern   November 20, 2021 — Rated 0 out of 10 by M.B. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

My cleaner spent 20 minutes arguing with me about treating for pet stains. Every time I would say 'no' he would proceed with the argument about pet stains. I finally agreed because we were losing time. He sprayed the room then left. After 6-7 minutes, I found him talking on his cell phone outside. When queried, he said he was calling the office. I said he needed to get started. He took 25 minutes to do my 20x20 living room/dining room and about 12 minutes to do a small U shape around the bed in a 9x10 bedroom, both while I was watching and he appeared to be doing a good job,. He then proceeded to argue about he hallway and I agreed to ANOTHER $15 to stop the spiel. I went into the kitchen for about 5-6 minutes. When I returned, he was doing the piece of the L-shaped hallway that leads into the garage. He then said I needed to step into the garage for payment. I asked about my 16x20 family room and he said it was done. I asked how that could be as I hadn't been gone more than 5 minutes setting up coffee. machine. He told me he "speeded up because he knew I was in a hurry." At this point, I just wanted him GONE. Please send SOMEONE ELSE to clean my family room. I can't believe anyone could do a hallway and a big room in that amount of time.

Report a concern   November 19, 2021 — Rated 10 out of 10 by B.M. Zerorez Jacksonville
What do you like about our products and services?

Very professional, on time, carpets looked great!!

Report a concern   November 19, 2021 — Rated 10 out of 10 by Gloria Jarvis Zerorez Jacksonville
What do you like about our products and services?

Great customer service. Great work!

Report a concern   November 19, 2021 — Rated 10 out of 10 by P.A. Zerorez Jacksonville
What do you like about our products and services?

Logan did a great job on the tile and hardwood floors!!

Report a concern   November 19, 2021 — Rated 10 out of 10 by Joseph Frazier Zerorez Jacksonville
What do you like about our products and services?

The young man (tech) was professional very informative, and nice he did and excellent job cleaning my carpet job well done

Report a concern   November 19, 2021 — Rated 10 out of 10 by G.V.S. Zerorez Jacksonville
What do you like about our products and services?

On time, great cleaning.

Report a concern   November 19, 2021 — Rated 10 out of 10 by Maritza Fernandez Zerorez Jacksonville
What do you like about our products and services?

Service is great. Product removes stains.

Report a concern   November 19, 2021 — Rated 7 out of 10 by S.G. Zerorez Jacksonville
What could we do to improve?

The dark stains in my tan grout did not come out. A large stain in my bedroom carpet did not come out. The two most important reasons I made the appointment. But, the ‘general’ cleaning of dust and such was great.

Report a concern   November 19, 2021 — Rated 10 out of 10 by J.S. Zerorez Jacksonville
What do you like about our products and services?

Timely, efficient, friendly, professional, excellent job done.

Report a concern   November 19, 2021 — Rated 3 out of 10 by B.T. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

I feel like the carpet was way to wet- the stair runner was really soaked w water- took 2 days to feel lightly damp- I used my new vacuum (shark) to vacuum my room 2 days later and couldn’t believe the dirt that come out- carpets aren’t clean -

Report a concern   November 19, 2021 — Rated 9 out of 10 by E.W. Zerorez Jacksonville
What do you like about our products and services?

ease of scheduling, professionalism of service provider and quality of work for price

Report a concern   November 19, 2021 — Rated 10 out of 10 by B.W. Zerorez Jacksonville
What do you like about our products and services?

Technician was great, carpets and sofas came out very clean.

Report a concern   November 19, 2021 — Rated 10 out of 10 by Kristy Honeycutt Zerorez Jacksonville
What do you like about our products and services?

Called before coming. Friendly, helpful workers. Came back quickly to redo a couple trouble spots. Clair, Zac and Mitch all were great and easy to work with.

Report a concern   November 19, 2021 — Rated 10 out of 10 by K.A. Zerorez Jacksonville
What do you like about our products and services?

Love the results. My floors and grout lines look brand new every cleaning with ZeroRez. The staff is friendly and super professional! Will continue to use in the future and would highly recommend.

Report a concern   November 18, 2021 — Rated 10 out of 10 by N.G. Zerorez Jacksonville
What do you like about our products and services?

My floors look new. The technician gave us an estimate then professionally completed the job. He was great

Report a concern   November 18, 2021 — Rated 10 out of 10 by S.L. Zerorez Jacksonville
What do you like about our products and services?

Do a good job for a reasonable price!

Report a concern   November 18, 2021 — Rated 10 out of 10 by Eve McCaffrey Zerorez Jacksonville
What do you like about our products and services?

friend

Report a concern   November 18, 2021 — Rated 10 out of 10 by B.W. Zerorez Jacksonville
What do you like about our products and services?

Excellent service from technician. He did an excellent job

Report a concern   November 18, 2021 — Rated 10 out of 10 by K.M. Zerorez Jacksonville
What do you like about our products and services?

Thank you so much Vic!

Report a concern   November 18, 2021 — Rated 10 out of 10 by P.A. Zerorez Jacksonville
What do you like about our products and services?

Don was right on time, very pleasant and knowledgeable and actually ended up doing some tile while he was here. Carpet and tile turned out great.

Report a concern   November 18, 2021 — Rated 10 out of 10 by R.J. Zerorez Jacksonville
What do you like about our products and services?

Prompt, professional service. The technician arrived as scheduled, explained the services and how they would be completed and completed the work in a timely manner. He was very courteous and respectful of our home.


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