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based on 29649 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Dalton did a fine job on our rugs. He was very respectful and thorough. He was neat and answered any and all of our questions. The carpets smelled so fresh, non of the artificial soapy odor. Only fresh as a summer breeze. Thank you Dalton and Zerorez
Very professional, on time, and great job!
Fast and professional
Very satisfied with the services. Carpets look amazing and feel clean. Kendall did an amazing job!
Efficient and seems to be effective
Dalton, Dalton, Dalton!
He was our technician and did a beautiful job. He was polite, professional and answered any questions we had before cleaning our house, and runners.
He suggested we have our wool, cotton area rug and jute rug cleaned at the facility instead of him trying at our home. Will take 2-3 weeks but we’re very pleased.
Carpets were specially treated as our cat had a few accidents before he left us. Totally nailed it with cleaning & sanitizing.
Reasonable, efficient and honest.
We will be repeat customers. You’ll be lucky if you get Dalton!
Technician was very thorough, informative, and did an excellent job. My tile floors and grout look great.
Morgan was great. Very detailed
Kendell was a very professional, competent and highly customer focused person. He went out of his way to specifically address every single question with humor and accuracy. The work was accomplshed prompty, professionally and with respect for the home. He carefully explained the process, worked with management to address my questions and was courteous, friendly and genuinely polite. We will request him for any future work. He is the reason we would recommend Zerorez to friends and family.
I had the most amazing experience with Antonio Hall. My 83 year old mom has been very sick and was admitted to the hospital. She had some issues down the hall and in her bedroom and bathroom. He was so caring and understanding. Spiritually, he left me up when I so overwhelmed and clearly about to fall. This company did an amazing job on the carpets and the bathroom floor. I will always use them and tell everyone about the amazing care give. Again, thank Antonio Hall. You got me through this difficult time.
Very quick and efficient.
This service was for carpet cleaning and tile cleaning for one of my rental properties post tennant move out. As such, the home was clear of furniture.
We asked the technician if it was required that we remain on site while the work was performed- he said no and that he would text us the invoice. We left for coffee.
20 minutes later we received a ride phone call.
Why hasn't the invoice been paid?
Well, umm, because we didn't know we had too?
Yes- you do, he replied angrily. He went on to say how he instructed us that this was a requirement to begin work.
He had not. Two of us were standing there and heard no such thing.
He doubled down.
I told you!
Ok fine. We pulled over and paid via cell phone. He did the job.
After, I received an email stating that I earned zero Rez bucks. Promotional dollars which could be used towards a future purchase. $25.00 worth. I have a sofa which I'm moving from my house in Saint Johns to my beach house and called to inquire as to price. I told the customer service representative that I received a customer loyalty email wherein I had earned Zero Rez points. Conflating points for bucks.
The rep had no idea what I was talking about. I explained. She went on to say no such loyalty programs exist and that the most I could be offered was $20.00.
Forget it. Zero Rez has a people problem.
She couldnt bothered looking up my account.
She was unable - cognitively - to connect the dots between Zero Rez bucks and Zero Rez points.
The carpet cleaning tech was rude and couldn't communicate the payment requirements.
No thank you- never again.
on time arrival, good service.
Efficient and professional service.
We loved Colton. He was genuine, friendly, patient and courteous. Thank you, Colton!
Service and word done was great. Everything was clearly explained and carpets and couch came out fabulously.
It is do easy to schedule an appointment. The service team is always on time and keep you updated on their progress throughout.
It's easy to schedule online, your technicians are always very professional and courteous and respectful. I feel the price is fair.
A OK
Your technician was very polite & informative.
Very courteous service technician explained the process and completed the job with wonderful results.
Artur was great and efficient. Friendly with a smile.
The technician, Antonio, was very respectful and professional. Unfortunately, the damage and staining of the carpet was beyond the cleaning and reservice provided
The carpet looks great but only after the second time coming out.
Just as recommended by a family member, Zerorez delivered a thorough service, very professional and attention to detail. Happy with the results!
Service was great. Very satisfied
Colton is a warm and friendly young man who knows his job.I would certainly use him again. He explained everything before beginning.
Your rep was extremely helpful & friendly
Cost
The technician was knowledgeable, friendly, and worked hard.