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based on 26423 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I feel the service was extremely expensive for the level of work performed. There were some spots missed after the couch dried.
Your staff
The gentlemen were on time, very thorough and efficient. Thank you for your service.
The crew was prompt and informative. Would recommend.
Ramiro and his team were great!
I like the way you clean the carpets without chemicals and soaps.
Ramiro Janez and his technician did an excellent job cleaning the ductwork in my daughter's home. They were very thorough. I was presently suprised when they came back in after they cleaned the ductwork to vacuum around the return air vents.
I would highly recommend this team to anyone who needs to have their heating/AC units and ductwork cleaned.
Great service and friendly staff.
Very effective very friendly great company
Would recommend him to any of my friends or family. Very good with been up front with the customer and been very respectful. Strongly recommend 10 out of 10 .
I have enlisted your carpet cleaning services a number of times and have always been very pleased. This time I used you for dryer vent cleaning and was again extremely happy. The two young men who came to my home were awesome! Your customer service is beyond compare.
Thank you, thank you!
Your technician was polite and friendly, but he missed 2 small areas totally. It was in my bedroom on either side of the recliner. I'm sure that the machine would not fit, but surely you have a smaller one that would. I had to clean the areas myself which was very difficult for me since I use a cane to walk and I don't have much strength. I didn't want the employee to experience any problem over it, so I was reluctant to say anything. Other than that situation I have always been pleased with your service.
convenient, affordable and quality
Reliable, efficient, God communication
The employees are always very nice and they pay attention to detail!
Met my expectations. The service person was amazing. He did an excellent job explaining and cleaning the carpet. I won't hesitate to use the service again. Thanks for getting my carpet cleaned.
Camron did a great job and was very friendly and knowledgeable. He went above and beyond helping clear the room of the kids toys and explaining any other services Zero Rez provides that we will certainly be looking into in the figure. Would highly recommend this company!
Russell was very professional and honest about what he could or could not do.
The company was responsive to my needs, fit me in so I’d have a clean carpet for guests and the technician was friendly and professional.
Great job on my furniture clean! Russell was on-time, friendly and informative. Thank you again. 💯👏🏽
Carpets look new. Good job.
Openness and honesty on how well my carpet may clean. They explained stains and how some cannot be thoroughly removed.
Jake was extremely professional and did an excellent job!
Some of the spots and stains in the carpet are coming back already. It is disappointing as I have heard so much positive about Zerorez. I have no idea where these spots and stains came from but they are in a heavy traffic area.
The carpet and upholstery cleaning job was not as impressive as I hope it would be, especially for the price spent. When our couches were cleaned up once, a few stain marks was still visible and we were told that they were older stains that won't come off. I asked the employee if they could still try to clean the spot again, and after the second time the stains came off. Multiple times it felt like because it didn't work the first time, the fault is not because of how it was cleaned but because the stain is too old. Service was friendly, but to spend the amount of money I did for these couches for an "okay" job, I would not be interested in hiring your company a second time. The carpet cleaning experience was better than the upholstery, but it's not enough for me to recommend your service to a friend.
On time , courteous , and he did fantastic job
Because of his performance we set up an annual cleaning.
Ramiro Jaenz did an excellent job in my 3 dog household of cleaning carpets in all room and provided very polite and professional service.
He informed me of your duct cleaning service, showing me before and after photos and since I have lived in this home for nearly 20 years, always with dogs, I'm sure this is a service I need to schedule.
You have a STAR employee and professional representative in Ramiro!
Jay Montanus
The ZeroRez team member that performed our cleaning (I’m sorry I can’t remember his name) was very courteous and professional. He did a great job!
Stellar service
Super professional