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based on 26423 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
excellent - will use again
Had carpets cleaned, upholstery cleaned and tile floor cleaned... all came out amazing, especially the tile floor. The technician was AMAZING !!!!!!!!!!!!!!!!!!!!
on time , professional
Bary the technician was awesome walked and talked me through everything. If you are looking to get your services done request Bary.
My rugs look brand new, Your technician was effcient, gave good information about rug care, was friendly and did a great job.
Your service was excellent and your products did the job I wanted. Thank you
Great job and equally great service. Have used zero Rex before and will continue to use. Carpet and tile.
I didn’t have high expectations. Our carpet is older and the sectional is too. I couldn’t believe it when I got home and saw the difference! The carpet AND the sectional look new! The technician, Jacob, was a great communicator, friendly and did a thorough job. We will definitely use them again.
Fantastic job as usual!!
Quality and reliability
Prompt, efficient, personable technicians.
Zerorez is by far the superior carpet and tile cleaning company in Jacksonville. I have used them several times over the last 4 years. Their process leaves your carpet fresh and clean and your tile sparkling! Each technician has been extremely professional and friendly. The technician we had yesterday, Jake Poindexter is heads above all the rest. He was friendly and very helpful. Stated several times that he would not leave until I was satisfied and he meant it! He went above and beyond in every thing he did. He even treated my furniture like it belonged to his Mother. He was very knowledgeable about carpet and tile and stated he loved working for zerorez! He shared that he had moved from New York to Jacksonville 6 months ago. Kudos to whomever had the foresight to hire this young man. He is certainly a huge asset to Zerorez.!!!!!!
Quick and reliable. Carpet seems lighter in color and smells good.
Crew is on time and always friendly/professional.
Excellent products for cleaning and disinfecting Carpets and Tile floors! Great Service Technicians as well.
The technician was very knowledgeable and extremely polite and friendly. I am in the service industry as well so I always know what to look for and how people should treat eachother. He went far and beyond my expectations.
I was so impressed by the young man who cleaned our carpets. He really cares about doing a good job. I like the way the carpets look, too - so I wlll continue to use Zerorez.
Phyllis Tousey
I think this product that is used is so fantastic it gets my rugs the cleanest they have ever gotten before. The service is excellent the professionalism is great I can’t say enough about this company
All the staff was very efficient.
My tech was Perfect ! Nice manners very considerate took asked and LISTENED to my concerns and did a FANTASTIC cleaning job! Just extremely satisfied.
Morgan was quick and efficient and did an amazing job! Our carpet looks and feels brand new
Spots and dirt were wonderfully cleaned. The entire cleaning was done in a relatively short time. Called and was available to come early. Scent after cleaning was mild and dispersed when carpet dried. Carpet was dry just as predicted. We are very pleased with our results. The price was very reasonable as well. We will definitely use you next time!
I want to particularly say our tech Cameron was amazing. He was extremely knowledgeable and helpful. He explained our options well and did a very thorough job. He was personable, respectful, and a pleasure to work with. I would highly recommend Zerorez, and Cameron.
Great job. Good price. Very nice technicians.
Technician was a 10
Carpet wordwas not good
After the carpet dried in a couple of the bedrooms it doesn’t look cleaned in some areas.
Jermaine was the best!!! Great work and very work oriented. He is a very personable
employee and should be considered an asset to your company. We welcome him back.
The Coopers
Workers were polite, prompt and accommodating. They did a very good job all around.
My tile floors and shower are so clean! Im very happy with the service!
This is the 3rd time I have used Zerorez for home clean (two ducts and one whole home carpet) and they have knocked me over with their awesome customer service! Everything from fast scheduling to on time techs to easy payment. Jacob was the only tech I met in person (other two either met tenants or used a lock box) and he was quick, knowledgeable and friendly. 10 out of 10 would recommend Zerorez!
Technician was great - very through but some of the spots on the carpet look worse than they did before the cleaning