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based on 26421 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
outstanding technician.
All good! Techs are great
Love the technicians and my carpets after being cleaned!
The service was fast, efficient and friendly.
We were very happy with the service Felton provided. He was extremely thorough & efficient and we will recommend ZeroRez in the future.
I was promised my rug to be returned clean by a certain date and that did not occur.
Give tips on what to do before the appointment.
Jake's customer service exceeded our expectations in every way. He went above and beyond to complete the job with courtesy, lovely manners, professionalism and thoroughness. We will definitely be using ZeroRez again and we will ask for this gentleman again !
5 stars for sure. ☆☆☆☆☆
Anthony was great, he cleaned my carpets to perfection. He was so helpful as well!
I really appreciated him being so nice and efficient.
Quality and Clean.
I’ve used zerorez twice…once in Atlanta and once in Jacksonville.
Both times I got what I asked for simple and easy with no run around.
Can remove hard spots. Very professional. Reasonable
Did a great job!! So happy with price & results!
I was very happy with the product and service.
The technician was professional, punctual and hard working. he did a great job on my carpets.
Great service. The guys were friendly, professional, and did a great job including clean up afterwards. Will definitely use them again!
The process was easy and Eddie did a great job cleaning our tile floors and area rug. He was very friendly as well.
Everything!
paid an extra $150 to have a walk-in shower cleaned and you cannot tell if anything was done, the tech assured me that it would look great once it dried, it did not.
The service was excellent. The associates were on time, explained what they were going to do, and did it in a quick, complete manner.
The service was excellent. The associates were on time, explained what they were going to do, and did it in a quick, complete manner.
Jake did an excellent job cleaning our rugs. He is very polite and careful with his work.
The cleaning product is very effective.
Louis was wonderful! He was very professional, friendly & did a fantastic job on our carpet!! Very highly recommended! Thank you, Zerorez!!
I had my dryer duct cleaned. They arrived on time and explained what they were going to do. They did thorough job and I am pleased with the result. I have had my carpeting and drapes cleaned and like that they don’t use soap.
The timeliness of the service and the pre-service communications. The tech was very polite, knowledgeable and thorough.
Offer rewards and incentives for me referrals. And dang! Why is your replacement UV light bulb $300 when other A/C companies UV replacement bulb is $40-$70 dollars. I kinda feel like I’m being ripped off. I mean times are hard enough as it is. You don’t want to feel taken advantage of. If that doesn’t change you could lose customers.
Sincerely,
First name removed Robert Last name removed
I really valued the quality of the service performed on the carpets. They look brand new and Brandon was so professional too! He did an amazing job!
Antonio was extremely friendly and had the most positive attitude. He did a wonderful job making our carpet look new again. I hope ZeroRez realizes what a great representative they have for working their company. I will request him for future cleanings.
Your technician was phenomenal. Friendly, accommodating and helpful. He went above and beyond in cleaning my dining room and family room upholstery. However, I was expecting that the grout on my tile floors would be a lot cleaner. While the tile cleaning in the kitchen did take care of built up dirt, I expected that the grout in high traffic areas to look better. I usually use a steam mop and vinegar on my floors and can get similar results. I really wanted more heavy duty cleaning to improve the appearance of the grout. As for the carpets, after the cleaning, I was able to remove the stains left behind with white wizard. Overall, the general cleaning was adequate.
Service reps are very polite and customer service oriented. Willing to move furniture. Products don’t leave a residue or smell which is a plus for my dog.
Eric was great! Very knowledgeable and courteous! Please be sure to tell him how wonderful of a job he did!
It seems to be our best cleaning yet! Keep up the great work.
Professional, friendly and quick service.