Zerorez Jacksonville
225 Sampson Way
St. Augustine
FL 32092
United States

Average rating: 9.7 out of 10 based on 29659 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 19, 2024 — Rated 10 out of 10 by K.W. Zerorez Jacksonville
What do you like about our products and services?

Kendall was terrific.

Report a concern   August 19, 2024 — Rated 10 out of 10 by T.K. Zerorez Jacksonville
What do you like about our products and services?

Kendall was great 10 out of 10

Report a concern   August 18, 2024 — Rated 10 out of 10 by C.C. Zerorez Jacksonville
What do you like about our products and services?

The technician was very knowledgeable and he provided awesome customer service

Report a concern   August 18, 2024 — Rated 10 out of 10 by S.C. Zerorez Jacksonville
What do you like about our products and services?

Good results…pleasant personnel.

Report a concern   August 18, 2024 — Rated 10 out of 10 by M.G. Zerorez Jacksonville
What do you like about our products and services?

Staff is very friendly and have a “can do” attitude. The products are great and leave our home looking and feeling so clean.

Report a concern   August 18, 2024 — Rated 10 out of 10 by D.M. Zerorez Jacksonville
What do you like about our products and services?

The technician did a great job in cleaning my carpet

Report a concern   August 18, 2024 — Rated 10 out of 10 by Tracie McRae Zerorez Jacksonville
What do you like about our products and services?

Always on time and cleaning is exceptional.

Report a concern   August 18, 2024 — Rated 10 out of 10 by Bryan Eberly Zerorez Jacksonville
What do you like about our products and services?

Extremely happy with the services and quality Of workmanship. Jacob is awesome and a true asset to Zerorez. I will be requesting him every time.

Report a concern   August 17, 2024 — Rated 10 out of 10 by Doug Lewis Zerorez Jacksonville
What do you like about our products and services?

Tech was friendly, completed the job thought and quickly. We have been zero rez customers for years. Won’t use anybody else.

Report a concern   August 17, 2024 — Rated 10 out of 10 by John Gaver Zerorez Jacksonville
What do you like about our products and services?

The technicians are courteous and efficient and do a very nice job.

Report a concern   August 17, 2024 — Rated 10 out of 10 by E.M. Zerorez Jacksonville
What do you like about our products and services?

Very professional and courteous

Report a concern   August 17, 2024 — Rated 10 out of 10 by J.D. Zerorez Jacksonville
What do you like about our products and services?

The carpeting looks like new. Luis was on time and very professional.

Report a concern   August 17, 2024 — Rated 10 out of 10 by B.J.P. Zerorez Jacksonville
What do you like about our products and services?

Very professional and on time

Report a concern   August 17, 2024 — Rated 10 out of 10 by A.W. Zerorez Jacksonville
What do you like about our products and services?

Tech was ontime and was productive and professional.

Report a concern   August 16, 2024 — Rated 1 out of 10 by M.E. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

carpet is still very dirty

Report a concern   August 16, 2024 — Rated 10 out of 10 by V.S. Zerorez Jacksonville
What do you like about our products and services?

Very seamless process from start to finish. Will be hiring the team again in the future.

Report a concern   August 16, 2024 — Rated 8 out of 10 by C.T. Zerorez Jacksonville
What could we do to improve?

I feel like the carpet could gotten cleaner

Report a concern   August 15, 2024 — Rated 10 out of 10 by B.B. Zerorez Jacksonville
What do you like about our products and services?

Technician was pleasant, professional and attentive to detail. Did a great job. Past experiences were companies that were in and out quickly. He was very focused on detail.

Report a concern   August 15, 2024 — Rated 10 out of 10 by M.N. Zerorez Jacksonville
What do you like about our products and services?

Good job and good service

Report a concern   August 15, 2024 — Rated 10 out of 10 by L.A.L.E. Zerorez Jacksonville
What do you like about our products and services?

Skilled technicians and great results. Morgan was great….knowledgeable and personable.

Report a concern   August 15, 2024 — Rated 0 out of 10 by D.M. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

you gave me an estimate on the phone and when the tech came he gave me a larger estimate in person. I was not satisfied with the cleaning i did not see any change in the condition of my carpet the stains and dark spots are still there. I will never use your service again

Report a concern   August 14, 2024 — Rated 10 out of 10 by L.A. Zerorez Jacksonville
What do you like about our products and services?

Antonio, our carpet cleaner, was knowledgeable and genuinely concerned about pleasing the customer. Wonderful attitude, great work and extremely professional.

If he’s not a trainer, supervisor or manager yet promote him immediately. He is exactly the kind of employee every company wants and needs in every way.

Report a concern   August 14, 2024 — Rated 9 out of 10 by P.Y. Zerorez Jacksonville
What do you like about our products and services?

Company displays good business practices for the most part. They are always on time, well trained and upstanding employees. Their carpet cleaning method is superior and they do not leave a mess behind.
My only complaint is that you will get a quote over-the-phone when you schedule the appointment, but sometimes that price might change after the technician arrives. My recollection was clean 3 rooms for $147 and get a 4th room for free. If there was a mention of size limitation for the room, that was not pointed out to me. So the technician said my master bedroom was oversized and would cost more. However, there's a lot of large furniture in the bedroom so it's only traffic areas being cleaned... so I had a problem with that. In fact, all rooms cleaned were only traffic areas because of large furniture. There was also a change in pricing for a hallway. He gave a footage number for the average hallway and mine was longer, however, that hallway is quite narrow so I didn't understand that thinking either. I didn't argue, but I think they need to improve how they quote over the phone and what the technician is allowed to change when he gets to your house.
So, as stated in my first paragraph... if they get so much correct, why not fix the pricing complaint and be stellar instead of very good. My opinion.

Report a concern   August 14, 2024 — Rated 10 out of 10 by T.S. Zerorez Jacksonville
What do you like about our products and services?

Great job, fast efficient and excellent job

Report a concern   August 14, 2024 — Rated 10 out of 10 by R.T. Zerorez Jacksonville
What do you like about our products and services?

The service technician was polite, knowledgable about the product and process.

Report a concern   August 14, 2024 — Rated 10 out of 10 by Fiorella Foard Zerorez Jacksonville
What do you like about our products and services?

The crew was very professional and friendly, did a great job cleaning the carpet was fast.

Report a concern   August 14, 2024 — Rated 10 out of 10 by H.C. Zerorez Jacksonville
What do you like about our products and services?

The carpet looks so good and clean

Report a concern   August 14, 2024 — Rated 10 out of 10 by K.M. Zerorez Jacksonville
What do you like about our products and services?

Trey cleaned all of my tile floors and did an excellent job!

Report a concern   August 13, 2024 — Rated 10 out of 10 by Thaddeus Thomas Zerorez Jacksonville
What do you like about our products and services?

Professional service and great products. Will definitely use again and recommend to family and friends. Thank you Zerorez!

Report a concern   August 13, 2024 — Rated 10 out of 10 by D.M. Zerorez Jacksonville
What do you like about our products and services?

Gabriel was excellent


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